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Customer Experience Associate

4 months ago

Cincinnati, United States Hertz Full time

Wage: $16.50/hour PLUS A Sign on Bonus- $1000 ($250 paid at 60days, $250 paid at 90 days and $500 paid at 180 days)

Location: 3057 Terminal Drive, Hebron, Kentucky, 41048

Schedule: Mid-shifts/Night Shifts | OT is Mandatory

Benefits and Perks:

Not only do you get to be part of an organization where you Drive your Potential, Power your Passion Below are a few perks and discounts:

  • Pay for this part-time position is $16/hr to start
  • 40% off any standard Hertz Rental
  • Medical, Dental & Vision plan options
  • Retirement programs, including 401(k) employer matching
  • Paid Parental Leave & Adoption Assistance
  • Employee Assistance Program for employees & family
  • Educational Reimbursement & Discounts
  • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
  • Perks & Discounts Theme Park Tickets, Gym Discounts & more

Essential Requirements:

  • High School Diploma or equivalent
  • Passion for customer service with 100% customer focus
  • 2 year of customer service experience
  • Ability to handle multiple tasks and have good organizational skills
  • Allowed to legally drive a vehicle
  • Ability to work any schedule to include nights, weekends, and holidays based on the demands of the business
  • Strong computer skills
  • Excellent verbal communication skills
  • Great attitude with a high-energy personality
  • Professional appearance and work ethic
  • Ability to work overtime as required

Preferred Requirements:

  • Experience in dealing directly with customers (i.e. inquiries, disputes, adjustments, etc.)
  • 4 Years of customer service experience with 2 years of sales experience

Physical Requirements:

Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following: sitting, standing, walking, bending and twisting, climbing, driving, pushing and pulling, writing, lifting, seeing, and reading.

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran