Customer Service Representative

4 weeks ago


Cottonwood, United States Enterprise Rent-a-Car Group Full time

Responsibilities: Meet and greet customers in a friendly and timely manner. Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone. Understand and communicate rental terms and conditions, vehicle features, and other services. Provide directions and general assistance. Assist to assess the condition of rental vehicles upon return. Process returns, check-ins, and exit kiosk transactions. Take incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops, and other vendors. Manage outgoing calls for callback management, accounts receivables, and miscellaneous calls as assigned. Notify Management of any known vehicle problems and any required vehicle maintenance. Clean vehicle interior and exterior by hand or by operating washing equipment when needed. Perform various administrative and basic accounting functions such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, and process customer billing. Perform miscellaneous and backup job-related duties as assigned. Minimum Requirements: Must be at least 18 years of age. Must have at least 1 year prior customer service experience. #J-18808-Ljbffr



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