Customer Service Ambassador

3 days ago


Cottonwood Falls, Kansas, United States LMI Aerospace Full time

We are seeking a Customer Service Representative to serve as the primary point of contact with external customers. This role involves processing sales orders, resolving customer inquiries, and maintaining positive relationships with customers. As a key member of the LMI Aerospace team, you will be responsible for delivering exceptional customer service and ensuring customer satisfaction.

Key Responsibilities:

  • Process sales orders and manage customer inquiries in a timely and efficient manner
  • Resolve customer complaints and concerns in a professional and courteous manner
  • Maintain accurate records of customer interactions and sales orders
  • Collaborate with internal teams to ensure seamless customer service and support
  • Stay up-to-date on product knowledge and company information to provide informed responses to customer inquiries

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving and analytical skills
  • Proficiency in sales order processing and customer service software
  • High school diploma or equivalent required; associate's or bachelor's degree preferred


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