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Customer Service Specialist

2 months ago


Kansas City, United States Jet Midwest Full time

Who are we?

Jet Midwest is a full-service commercial aviation company, specializing in the sale and lease of commercial aircraft, engines, and parts as well as aircraft maintenance, repair, and overhaul services to the aviation industry.

What You Should Know About The Day-to-day

The Customer Service Specialist is responsible for purchasing services, materials, supplies and product inventory to support the business operations of Jet Midwest. This is a buyer role, tied to a customer service role which will work closely with department managers to source inventory and services needed for the operational readiness of each team including but not limited to: administrative, technical services, and operational needs for remote locations. Responsibilities will also include direct contact with vendors/customers, giving updates, resolving complaints with help from managers, communicating and coordinating with colleagues as necessary, Ensuring customer satisfaction. This role will be a liaison between internal stakeholders, cross functional teams, and the logistics operations team.

The ideal candidate for this role will have leadership experience of colleagues and have a broad understanding of procurement and customer service “best practices” and exposure to a wide variety of purchasing duties, including goods and services necessary for the operations of the business.

You Will Need To Take Ownership Of Daily Tasks

Respond to customer queries in a timely and accurate way, via phone, email, or chat Remain a positive, empathetic, and professional attitude toward customers always Maintain our internal customer, supplier, and vendor databases with relevant information to assist in maintaining good working relationships Processing orders, forms, applications, and requests with approval. Follow up with customers, vendors, and suppliers to ensure project deadlines are met Perform research, qualification, selection, and purchase of various types of products and services necessary to the operational readiness of the facility and business operations Negotiate pricing, quality of goods, deadlines, and expectations to ensure best value and timeliness of delivery is achieved Initiate warranty claims between company and vendor as needed for defective or damaged materials Work closely with all departments to ensure accurate and timely response to internal and external inquires, discrepancies, and provide resolution Actively engage in supplier improvement efforts by participating in supplier engagement and performance management discussions with suppliers Build and develop relationships with key suppliers and other vendors Other duties as assigned

Role

You’re a great match for this role if you have strong, specific experience with and can demonstrate your talents in:

Team leadership Project management Professional communication

We’re a great match for you if you have:

A High School Diploma 2-5 years of experience in Customer Service roles Attention to detail and organizational skills Ability to prioritize and manage multiple projects Strong proficiency with MS Office, particularly Excel, and general office technology Demonstrated ability to use sound judgment and discretion in dealings with outside vendors, coworkers, and clients Professional, polished communication skills – oral and written Ability to engage people at all levels and influence change

We’re an even better match for you if you also:

Possess Aviation industry experience Certification in export compliance Experience with Quantum Software Excel in building relationships with outside vendors Love technology and can leverage social media to build relationships Have a Master’s degree in a related field, or equivalent experience Love efficiency and can help build improvements in processes Dream about airplanes

You'll Be Building Relationships Through

Direct contact with internal and external stakeholders Regular interaction and coordination with team members at all levels of our supply chain

Our Work Environment Is

Entrepreneurial, challenging, competitive, flexible, fast-paced, and fun Collaborative and growth-minded

We Offer Great Benefits To Employees

Eligibility for our comprehensive benefits program starting the 1st of the month after 30 days of full-time employment 401K with company match Robust Paid Time Off 10 paid Holidays Growth opportunities

Other Important Information

While performing the responsibilities of the Customer Service Specialist, the employee will be seated at a desk, using a phone and computer, the majority of their workday. Less than 5% of their job duties will require the ability to: walk long distances, climb or balance, stoop, kneel, crouch and crawl. The noise level is usually low, as consistent with an office environment. At times, some light lifting may be required, up to 10 lbs.

This job description is intended to convey information essential to understanding the scope of the Customer Service Specialist position and is not intended to be an exhaustive list of knowledge, skills, ability, efforts, duties, responsibilities or working conditions associated with the position.

Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions of the job.

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