Customer Success Manager
2 days ago
Job Summary In the Customer Success role, you will be managing a variety of named accounts across our global customer base. You will be responsible for driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. You should have a passion to learn about cyber security and AI, while always wanting to deliver the best service to our customers. Our team of expert trainers have designed an onboarding program to equip you with the knowledge and skills required to successfully get out of the starting blocks. Over the first 3 months of joining Darktrace our education team will provide training across multiple topics and disciplines ranging from Industry, Technology and Product all the way through to Systems, Process and Soft Skills training. Our team at Darktrace are here to help and support you every step of the way as you begin your career at Darktrace. Key Duties & Responsibilities Manage a portfolio of 35-45 existing Darktrace customers, ensuring that each customer gains maximum utility from their Darktrace deployment with an objective of growing their Annual Recurring Revenue (ARR). Regularly conduct business reviews with client executive leadership and health checks on the deployment to drive satisfaction and desired business outcomes. Present, discuss and demonstrate Darktrace cyber threat defense solutions to CISOs and information security experts as required. Identify, nurture, and negotiate upsell and cross-sell opportunities by aligning our suite of products to our customers’ evolving use cases and needs. Responsible for ensuring that customers are set up for success and facilitate the renewal at the end of the subscription term Analyze customer engagement levels to assess risk and execute action plans to progress account health. Manage customer escalations to resolution, leveraging cross-functional teams within the business. Work closely with Darktrace Renewal Directors, Account Executives, Subject Matter Experts, Technical Resources and Cyber Threat Analysts who will support you in performing your role. Have excellent organizational and project management skills, working with high valued customers in a pressurized environment. Qualifications & Experience: 3+ years of work experience in a role that encompasses Customer Success, Project Management, Business Development, Account Management, Client Service or Consulting Ability to manage complex and crisis situations in a confident and calm manner Able to effectively communicate with senior business professionals across every industry vertical Familiarity with enterprise networking technology (preferred, not required) or SaaS experience Strong communication and presentation skills Willing to travel to accounts across the region Strong time management skills, self-motivation and to be goal-orientated at all times Able to effectively work as a part of team Bachelor’s degree from an accredited university Benefits 100% medical, dental and vision insurance, plus dependents Paid parental leave Pet insurance Life insurance Commuter benefits 401(k) #LI-hybrid #J-18808-Ljbffr
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Customer Success Manager
3 weeks ago
New York, United States ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company:Globally established, best-in-class solution, providing a social & email management platform.AI-powered to optimise everything the user does. It can even run campaigns completely autonomously.A recognised SaaS platform with a positive social and economic impact!The Opportunity:Reporting directly to the COO, you’ll be joining a small, but...
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Customer Success Manager
3 weeks ago
New York, United States ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company:Globally established, best-in-class solution, providing a social & email management platform.AI-powered to optimise everything the user does. It can even run campaigns completely autonomously.A recognised SaaS platform with a positive social and economic impact!The Opportunity:Reporting directly to the COO, you’ll be joining a small, but...
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Customer Success Manager
4 hours ago
New York, New York, United States ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeAbout the RoleWe are seeking an experienced Customer Success Manager to join our team and take ownership of a portfolio of high-value clients. As a key member of our Customer Success team, you will be responsible for driving client satisfaction, retention, and growth.Key ResponsibilitiesDevelop and execute customized account plans to drive client adoption,...
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Customer Success Manager
3 days ago
New York, New York, United States Integral Ad Science Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Integral Ad Science. As a key member of our Customer Success team, you will be responsible for driving satisfaction, retention, adoption, and revenue growth across our partners.Key ResponsibilitiesClient Relationship Management: Manage client...
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Customer Success Manager
1 day ago
New York, New York, United States Monday Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Monday. As a key member of our Customer Success Team, you will be responsible for building and maintaining strong relationships with our clients to ensure their success with our platform.Key Responsibilities:Build strong relationships with clients to understand their...
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Customer Success Manager
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New York, United States FlowX Full timeJob DescriptionJob DescriptionFlowX is a leading provider of AI-powered application modernization solutions, dedicated to expediting the digital transformation journey for global financial institutions. Through its innovative solutions, clients realize swift ROI, substantial cost savings, and unlock new revenue opportunities. Recently, FlowX secured the...
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Customer Success Manager
2 months ago
New York, United States FlowX Full timeJob DescriptionJob DescriptionFlowX is a leading provider of AI-powered application modernization solutions, dedicated to expediting the digital transformation journey for global financial institutions. Through its innovative solutions, clients realize swift ROI, substantial cost savings, and unlock new revenue opportunities. Recently, FlowX secured the...
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Customer Success Manager
2 months ago
New York, United States FlowX Full timeFlowX is a leading provider of AI-powered application modernization solutions, dedicated to expediting the digital transformation journey for global financial institutions. Through its innovative solutions, clients realize swift ROI, substantial cost savings, and unlock new revenue opportunities. Recently, FlowX secured the largest Series A funding round for...
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Customer Success Manager
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Customer Success Manager
1 month ago
New York, United States Blue Orange Digital Full timeCompany Overview: Blue Orange Digital is a cloud-based data transformation and predictive analytics development firm with offices in NYC and Washington, DC. From startups to Fortune 500s, we help companies make sense of their business challenges by applying modern data analytics techniques, visualizations, and AI/ML. Founded by engineers, we love passionate...
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Customer Success Manager
1 month ago
New York, New York, United States Blue Orange Digital Full timeCompany Overview:Blue Orange Digital is a cloud-based data transformation and predictive analytics development firm with offices in NYC and Washington, DC. From startups to Fortune 500s, we help companies make sense of their business challenges by applying modern data analytics techniques, visualizations, and AI/ML. Founded by engineers, we love passionate...
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Customer Success Manager
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New York, United States HRBaires Full timeJob DescriptionJob DescriptionHRBaires is helping OneSignal to find a Customer Success ManagerRemote Pennsylvania (US) or Hybrid - New York (US)$125K - $140KAbout the CompanyOneSignal is a leading omnichannel customer engagement solution, powering personalized customer journeys across mobile and web push notifications, in-app messaging, SMS, and email. About...
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Customer Success Manager
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New York, New York, United States CHAOS LABS INC Full time{"title": "Customer Success Manager", "description": "Unlock the Power of Chaos LabsAt Chaos Labs Inc., we're revolutionizing the way crypto protocols manage risk and optimize capital efficiency. As a Customer Success Manager, you'll play a critical role in ensuring our clients achieve their desired outcomes by leveraging our cutting-edge risk management and...
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Manager, Customer Success
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New York, United States Justworks Full timeWho We Are At Justworks, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We're helping businesses get off the ground by enabling them to focus on...
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Customer Success Manager
3 months ago
New York, United States Roots Automation, Inc. Full timeJob DescriptionJob DescriptionCustomer Success ManagerThe customer success team at Roots Automation is seeking a manager interested in leading a team of project managers to successfully onboard and maintain Digital Coworkers for Roots customers. The ideal candidate is adept at driving digital strategy, guiding agile technology implementations, and leading...
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Customer Success Manager
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New York, United States Zoomin Full timeZoomin, based in Tel Aviv, New York and London, backed by top investors including General Atlantic, Bessemer, Salesforce Ventures and Viola Growth, is the leading knowledge orchestration platform, empowering enterprise customers to independently use products to their greatest potential. Zoomin delivers the most relevant, personalized product answers to each...
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Customer Success Manager
3 months ago
New York, United States Justworks Full timeWho We Are At Justworks, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We're helping businesses get off the ground by enabling them to focus on...
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Customer Success Manager
2 hours ago
New York, New York, United States Cube Inc Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Cube Inc. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success with our products and services.Key ResponsibilitiesCustomer Advocacy: Act as the voice of the...
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Customer Success Manager
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New York, United States PermitFlow Full timeAbout PermitFlow PermitFlow's mission is to streamline and simplify construction permitting in the $1.6 trillion United States construction market. Our software reduces time to permit, supporting permitting end-to-end including permit research, application preparation, submission, and monitoring. We've raised $5.5m+ led by Initialized Capital, Y Combinator,...
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Customer Success Manager
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New York, United States Zoomin Full timeZoomin, based in Tel Aviv, New York and London, backed by top investors including General Atlantic, Bessemer, Salesforce Ventures and Viola Growth, is the leading knowledge orchestration platform, empowering enterprise customers to independently use products to their greatest potential. Zoomin delivers the most relevant, personalized product answers to each...
