E-Commerce Operations Coordinator

4 weeks ago


Philadelphia, United States CareerBuilder Full time

Job Description
Assist head of operations with day-to-day customer service inquiries across multiple platforms, including phone calls, emails, and various messaging systems
Manage invoicing, packaging, and fulfillment of daily orders
Execute essential administrative tasks relating to quality control, website management, inventory management, receiving, and customer relations
Assist Store Manager with processing incoming inventory for Photography and Cataloging departments
Maintain a fully stocked inventory of marketing and packaging materials
Draft correspondences and other formal documents
Develop and implement organized filing systems
Maintain accuracy across multiple sales channels
Greet and assist onsite guests
Act as primary support for the Store Manager

Requirements
Strong oral and written communication skills by telephone, email, and in-person
Detail-oriented with the ability to oversee projects to completion and ability to manage various projects simultaneously
Ability to skillfully adapt to evolving industry standards and work within a fast-paced environment
Ability to prioritize tasks by urgency
Demonstrated experience in database management
Strong background in customer service
Excellent organizational skills that exemplify accurate record keeping
Strong time management skills
Ability to be self-motivated and work independently
Experience in luxury retail is not required but is a bonus

Preferred Experience
2-3 Years experience working in e-commerce
Familiarity with POS software
Experience managing digital store-front
1-3 Years experience working in customer service
Ability to maintain customer-client relations
Ability to inform and communicate our products with customers
Prompt responsiveness with customer communication via phone, chat, and e-mail

Job Details
Salaried Full-Time position.
Monday - Friday, 9:00 to 5:00 PM
This position is not remote; one must be able to travel to the Philadelphia location
Salary dependent on experience
Must be dog friendly

If interested, please email your resume, portfolio, and cover letter to

carmen@wilsonsestatejewelry.com

or

info@wilsonsestatejewelry.com.

Please do not call or show up at our showroom
by Jobble

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