Transit Event Customer Service

3 months ago

Baltimore, United States Benesch Full time
Simply Put, A Great Place to Work

Benesch is a growing, multi-disciplined planning, engineering, and professional services firm. We enhance infrastructure and communities across the country - creating spaces and providing connections in ways that make a difference.

We pride ourselves on being nimble enough to remain responsive to client needs yet large enough to offer exceptional bench strength. As a member of our team, you'll have an opportunity to draw from those resources when you need them and, likewise, contribute your expertise when you have something to share.

At Benesch, we are looking for candidates with varied backgrounds and worldviews. Diverse ideas come from diverse people, and we are committed to offering an inclusive work environment where everyone feels valued and respected. Statistics show that women and underrepresented groups are less likely to apply for a position if they don't meet 100% of the qualifications. If this statement resonates with you, don't be so hard on yourself-apply for the job

Transit Ambassador

Work with Benesch Our partner is seeking people to work on an on-call basis in the Baltimore area as Transit Ambassadors and make a positive impact on the community and the Maryland Transit Administration (MTA). This is a great opportunity for someone who is looking for temporary employment to supplement their income when work is available.

Transit Ambassadors are trained to assist MTA customers with disabilities to ensure that all clients are able to equally utilize the transit facilities. They will be asked to provide assistance such as directing customers as they enter or exit stations, board vehicles, or use fare vending machines. All Transit Ambassadors are trained to inspect the transit station facilities and take action to preserve the cleanliness and safety of all public areas. Another key responsibility is to provide customer service support with bus bridges/shuttles while construction is being done to the transit tracks or stations and during road construction resulting in bus detours.

Pay rate - $13.96/ hour
What You Will Need
  • 18 yrs. or older, with a high school diploma or GED equivalent.
  • Must have an Android-based cell phone.
  • Must be able to stand for at least 4 hours at a time.
  • Competence at using apps and willingness to get familiar with the Transit App is key in providing customer support during special events.
  • Must have good customer service skills - ready to interact with the public and provide a positive experience as the face of the company. #LI-MF1
Explore the Benefits of Working at Benesch

At Benesch, we prioritize the health and wellness of our employees, understanding that their well-being is crucial for both personal and professional success. We offer a range of benefits for eligible employees, including insurance, retirement plans, and wellness programs. Our Total Rewards package is designed to support a healthy lifestyle and can be customized to meet the needs of our employees and their families. Click here to learn more about some of the benefits of working at Benesch
Professional Development
  • Opportunities for management and leadership development at all levels, including executive coaching and leadership development for Group Managers, Division Managers, and Executive Leaders
  • Tuition reimbursement for job-related courses
  • Ongoing professional development through resources like Red Vector, LinkedIn Learning, technical team meetings, knowledge-sharing training sessions
  • Personalized training and career development plans with your manager
  • Funding for training, committee work, professional organization memberships, and licenses/certifications
  • Support for active participation in professional organizations to foster leadership and community engagement
Retirement Benefits
  • Access to valuable retirement planning tools, education, and individual meetings with plan advisors at no charge
  • Potential for Benesch to contribute up to 9% of your gross compensation to your retirement plan (5% profit-sharing contribution to your 401(k) plan, regardless of your own contributions & 80% match on your contributions, up to a maximum company contribution of 4%)
Work/Life Balance
  • Flexible work schedules and hours, including work-from-home options (dependent on the role)
  • Generous Paid Time Benefits (PTB) that increase with your career
  • Immediate use of annual PTB; no accrual needed with the ability to bundle time-off plans for extended vacations or life events
  • Ten days of paid parental leave for birth, adoption, or foster placement
Employee Engagement
  • Opportunities to contribute beyond regular job duties
  • Work-Life Team: Implements programs to boost productivity and work-life balance
  • Rewards & Recognition Team: Cultivates a culture of appreciation
  • Corporate Social Responsibility Team: Manages matching gift programs, community service, student scholarships, and more
  • Equity, Diversity & Inclusion Team: Promotes positive change and supports a diverse workforce.


If you are based in California, we encourage you to read this important information for California residents linked here.

Benesch is an Equal Employment Opportunity/ Affirmative Action/ Disability/ Protected Veteran Employer. Qualified applicants are evaluated without regard to race, color, religion, sex, national origin, political affiliation or belief, sexual orientation, age, gender identity, disability, status as a protected veteran, or any other protected characteristic. For more information about your EEO rights as an applicant under the law, please download the below documents:

Know your Rights: Workplace Discrimination is Illegal

EEO Information

For more information about pay transparency, please download the below document:

Pay Transparency Policy Statement

We will be accepting applications on an ongoing basis until a candidate is found.

Benesch is committed to working with and providing reasonable accommodation to applicants with a physical disability or other impairment.

If you are limited in your ability or are unable to access Benesch's Careers website due to a physical disability or other impairment, you may request a reasonable accommodation by emailing TalentAcquisition@benesch.com. This option is only available to those in need of an accommodation due to a disability or other impairment. Please do not use this as an alternative method for general inquiries or status on applications, as you will not receive a response. Reasonable requests will be responded to as soon as possible on a case-by-case basis.

Recruiters or staffing agencies: Benesch is not obligated to compensate any external recruiter or search firm who presents a candidate, their resume, or profile to a Benesch employee without a recent, current, and fully executed agreement on file. Please direct all communications to the HR team at TalentAcquisition@Benesch.com

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