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Service and Warranty Associate
2 months ago
Overview:
Your Home Improvement Company - Service and Warranty Associate
Your Home Improvement Company is a leader in the home remodeling industry. We are experiencing unprecedented growth and are currently looking to expand our Service and Warranty Department. If you are looking for a rewarding career with opportunities for advancement apply today
PURPOSE:
The primary responsibility of a Service & Warranty Coordinator is to provide a world-class experience to all our customers. The role develops a special relationship with each customer, being a main point of contact throughout each homeowner's service journey.
Responsibilities:Schedule service appointments for homeowners
Perform a variety of administrative tasks associated with the position
Be positive, professional, empathetic, customer-focused and solution-oriented in their work.
Precisely enter information into customer files
Open and close service tickets and perform exit calls
Answer phones, emails and texts with homeowner concerns
Coordinate with members of the field management team
Search records and files for data related to each warranty service
Communicate with customers clearly in both written and spoken formats
Why you want to work here:
We are dedicated to our team members quality of life both on and off the job. We offer the following standard benefits and unique cultural conditions:
Medical/Dental
Paid holidays plus PTO
401(k) plan & contributions
A culture that supports work-life balance
A relaxed corporate environment that includes ad hoc meetings on hallway floors, couches in many managers offices, a ping pong table and one hole putting green in the break room
Reward innovation and hard work with unlimited advancement potentia
Qualifications:High School diploma or equivalent
Minimum of 3-years customer service experience
Experience with complex scheduling
Excellent attention to detail
Basic word processing and spreadsheet skills
Ability to develop and establish good interpersonal relationships
Good phone etiquette and verbal/writing skills
Flexibility & adaptability, ability to work in a fast-paced environment
Willing to learn about products and services Your Home Improvement Company provide
Your Home Improvement Company is an Equal Employment Opportunity Employer
#INDYHICO
