Customer Service Associate/ Senior Customer Service Associate

1 month ago

Overland Park, United States Shane Co. Full time

Overview:

As a Customer Service Associate, you can make the difference between an amazing experience and an ordinary one. We are looking for people-focused, communicative, and team-oriented individuals to join us in this role. No jewelry experience? No problem We will provide you with the training you need to be able to demonstrate an in-depth knowledge of our merchandise, represent our brand, and create an exceptional store experience for each customer. Whether youre early in your career or a seasoned professional, youll be joining a team where your contributions make a difference

Our Customer Service Associates play an important role as the first and last impression for our valued guests. If you value providing great customer service and have a strong attention to detail, youll be a good fit for this position. Your impact will extend beyond transactions, influencing the overall customer experience and ensuring our guests receive nothing short of excellence. Join us and be part of a team dedicated to creating extraordinary moments

The starting pay for this role is $21 per hour for Customer Service Associate, or $22 per hour for Senior Customer Service Associate, plus opportunity for weekly bonus. There is no upper limit to what you can earn in this role as you expand your jewelry knowledge

Responsibilities:

Customer Interaction

  • Engage in face-to-face, email, and phone communications to endure seamless customer experiences for each and every guest
  • Operate as a cashier, handling transactions and assisting customers with payment plans, warranty information, and returns

Operational Excellence

  • Navigate front and back of house operations, including store greeter duties, basic quality control, inventory, and upholding merchandising standards
  • Cross-train in areas such as Care and Cleaning, virtual sales, merchandise transfers, and other vital tasks
  • Understand the functions of the shop, and assist with the flow of merchandise in and out of the jewelry shop to ensure customers receive their pieces in a timely manner

Company Culture

  • Ensure a positive and engaging workplace for all by embodying company values such as integrity, continuous improvement, and teamwork
  • Strive for personal growth by maintaining product knowledge and embracing Shane Co.s philosophies
  • Give and receive constructive feedback, adapting with coaching you may receive
Qualifications:
  • Prior customer-facing experience is required; jewelry sales experience is not mandatorywe'll provide comprehensive training and ongoing learning opportunities
  • Availability during evenings and weekends is a must, with the perk of being closed on 7 major holidays.
  • High level of visual acuity and manual dexterity.
  • Excellence in written and spoken English; effective communication is key.
  • Proficient in basic math and cash handling
  • A minimum of a high school diploma or equivalent is required.


Behavioral Characteristics:
Why Work for Shane Co.?:

Joining #TeamShaneCo comes with a host of benefits designed to support you and your loved ones- we understand a supportive benefits package is key to a fulfilling work experience. As a family-owned business, we prioritize your well-being, recognizing that our success is a collective effort. Here's what we offer:

Compensation and Recognition: we operate on a team-based model; no commission sales We offer a competitive base rate, engaging SPIFs, and monthly opportunities for team performance bonuses.

Time off: Youll enjoy a generous time-off package, including 3 weeks of vacation, and an annual float day. We value holidays and are closed on major ones. Plus, you receive a float day and paid volunteer day annually. We also value your work-life balance and keep favorable hours that provide a great retail experience to our customers while respecting your time and well-being.

Family-centric benefits: We care about your family, and our benefits extend beyond standard offerings. In times of major illness, you can earn time off at full pay for self or family care. Youll also benefit from paid parental leave, an Employee Assistance Program, and assistance navigating medical complexities.

Health and wellness: We value your health and provide you with paid sick time. Additionally, you can access competitive medical, dental, and vision plans, a 401(k) with company match, and flexible spending accounts. You can also enjoy voluntary benefits, including long-term disability, life insurance for dependents, and pet insurance. We also have a dedicated staff member who focuses on well-being and work-life balance, ensuring you thrive professionally and personally.

Employee Discount: Enjoy a generous store and online discount, available for you and your family members.

Shane Co. serves our customers with an unparalleled standard of excellence. Our people get to share in our customers milestone moments such as weddings, birthdays, anniversaries, and everything in between.

Our goal for you is to give you an employment experience like no other so you wake up and want to come to work every day If you love being part of a team as well as providing personal attention to every customer, this is the place for you

The starting pay is $21/hr, plus opportunity for monthly bonus. The range describes the pay rate most candidates will be paid to start for this role in the state of Kansas but does not describe the maximum potential for the pay in the role. The actual individual pay will be determined based on skills and qualifications for the role. The starting pay range for this same position may be lower or higher in other markets.

Employer will not sponsor visa or work authorization.

  • Customer Service Associate

    2 months ago

    Overland Park, United States Savers | Value Village Full time

    Description Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used,...

  • Customer Service Associate

    3 weeks ago

    Overland Park, United States Savers Full time

    As one of the largest for-profit thrift operators in the United States, Canada, and Australia for value-priced pre-owned clothing, accessories, and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to...

  • Customer Service Associate

    2 months ago

    Overland Park, United States Capfed Full time

    ** Customer Service Associate** **Job Category****:** Retail Operations **Requisition Number****:** CUSTO003032 Showing 1 location **Job Details** **Description** Capitol Federal is looking for someone that is inspired by making a difference and wants a career in banking. For over 125 years, Capitol Federal has helped shape the future of banking in the...

  • Virtual/Work-at-Home - Customer Care Agent (Overland Park, KS)

    2 months ago

    Overland Park, United States Customer Direct Full time

    **Virtual/Work-at-Home - Customer Care Agent (Overland Park, KS)** **Department:** Ops-Hourly **Location:** Overland Park, KS **Please note these jobs are only available in the States of Arkansas, Illinois, Kansas, Kentucky, Missouri and Tennessee** ****Full-Time Positions Available (CST) - Shifts available between 2 pm and Midnight (includes weekends)****...

  • Customer Service Associate II

    3 months ago

    Overland Park, United States Capfed Full time

    ** Customer Service Associate II** **Job Category****:** Retail Operations **Requisition Number****:** CUSTO003117 Showing 1 location **Job Details** **Description** Capitol Federal is looking for someone that is passionate about making a difference or wants to build a career in banking. For over 125 years, Capitol Federal has helped shape the future of...

  • CUSTOMER SERVICE Associate at SHANE CO.

    3 weeks ago

    Overland Park, United States Shane Co. Full time $21

    Job DescriptionJob DescriptionShane Co. is HIRING multiple CUSTOMER SERVICE ASSOCIATES ! ! !$21.00 an hour (increases based on experience)Interviews - ONE DAY ONLY - Wednesday, August 21APPLY NOW to schedule an interview time (10 am - 6:00 pm)for: OVERLAND PARK, KSCustomer Service Associate OverviewAs a Customer Service Associate, you are frequently the...

  • Customer Service Associate

    4 days ago

    Overland Park, Kansas, United States Queens Price Chopper Full time

    Queen's Price Chopper is seeking a Customer Service Associate to join our team! As a Customer Service Associate, you will be the face of our store, providing exceptional service and creating a positive shopping experience for every customer. Your Responsibilities: Provide friendly and efficient checkout services, ensuring accuracy in pricing and...

  • Customer Service Associate

    2 months ago

    Orland Park, United States Savers | Value Village Full time

    Description Position at Savers / Value Village Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply...

  • Customer Service Associate

    2 months ago

    Cedar Park, United States Savers | Value Village Full time

    Description Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used,...

  • Customer Service Associate

    4 days ago

    Orland Park, United States Savers | Value Village Full time

    Description Position at Savers / Value Village Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply...

  • Customer Service Associate

    6 days ago

    Elmwood Park, United States Savers | Value Village Full time

    Description Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used,...

  • Customer Service Associate

    3 weeks ago

    Cedar Park, United States Savers Full time

    As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local...

  • Customer Service Associate

    7 days ago

    New Hyde Park, United States Opulence Inc. Full time $38,000 - $48,000

    Job DescriptionJob DescriptionWe are a local marketing and business development firm in the heart of New Hyde Park. We have partnered with some of the nations largest telecommunication companies to assist them with generating new customer acquisitions and bring awareness to their new products and services available. We are seeking a Customer Service...

  • Customer Service Associate

    3 days ago

    Overland Park, Kansas, United States Sunlighten Full time

    Sunlighten Day Spa - Client Relations SpecialistBecome a vital part of the Sunlighten Day Spa team, a distinguished wellness center providing an array of treatments including infrared sauna sessions, therapeutic massages, organic skincare, and body sculpting services. As a Client Relations Specialist, you will represent the spa, delivering outstanding...

  • Associate Customer Experience Representative

    2 months ago

    Monterey Park, United States Service King Full time

    ** Associate Customer Experience Representative /Office Administrator/Receptionist** Customer Experience Rep Monterey Park, California **Description** **Position Title: Associate Customer Experience Representative** **Department: Operations** **Reports To: General Manager** **Our Company:** For over 45 Years, Service King has been a collision repair...

  • Customer Service Associate

    2 months ago

    Park River, United States Northdale Oil Full time

    Job DescriptionJob DescriptionJob OverviewThe Customer Service Associate helps perform the day-to-day convenience store operations. The Customer Service Associate is a vital member of our organization, playing an essential role in ensuring a positive experience for customers and a great work environment for team members. The self-motivated,...

  • Customer Service Associate

    3 months ago

    Park River, United States Northdale Oil Full time

    Job DescriptionJob DescriptionJob OverviewThe Customer Service Associate helps perform the day-to-day convenience store operations. The Customer Service Associate is a vital member of our organization, playing an essential role in ensuring a positive experience for customers and a great work environment for team members. The self-motivated,...

  • Customer Service Associate | Every other weekend

    3 weeks ago

    Overland Park, United States Omegasrliving Full time

    Customer Service Associate | Every other weekend - Atriums Overland Park, KS, USA Req #2343 Friday, August 2, 2024 Customer Service Associate | Every other weekend The main functions of this position are to greet people arriving at the facility, answer the telephone, perform various tasks, assist in the daily operation of the facility along with all other...

  • Customer Service Associate

    2 months ago

    Villa Park, United States Jet Brite Full time

    Job DescriptionJob DescriptionWhy You’ll Love This Customer Service Associate Job  Do you love interacting with people? Are you enthusiastic about helping others? If so our, full-time Customer Service Associate at Jet Brite at 153 Roosevelt Rd, Villa Park, IL, is the perfect position for you! You will bring joy to people’s journeys by creating a...

  • Customer Service Associate

    1 week ago

    Overland Park, Kansas, United States Express Employment Professionals Full time

    Job OverviewPosition Summary: Engage in outbound communication to arrange complimentary roofing assessments and evaluations.Work Environment: Remote or flexible locations available.Compensation: $14.00-$16.00 per hour based on qualifications.Working Hours: 10:30 AM - 7:30 PM, Monday through Friday.Key Responsibilities:Articulate services to clients utilizing...