Service Desk Analyst
4 weeks ago
JOB DESCRIPTION:
Day-to-Day
An employer in Wilsonville OR is looking for a Tier 1 Helpdesk Technician to join their Service Desk team. This role will be responsible for troubleshooting internal applications and technology, dealing with about 20 tickets a week. They will also be involved with wiping old technology - including iPads, hardware, and PC's. The best candidates will have over a year of experience in a helpdesk role, and be comfortable with ticketing systems, Windows deployment, and Active Directory, Microsoft Exchange.
Job Requirements:
- 6 months - 1 years’ experience in a helpdesk role
- Experience supporting a Windows environment.
- Experience troubleshooting minor issues with Mac products (hardware/software support)
- Active Directory Experience resetting passwords and setting up new user profiles
- MS Exchange troubleshooting experience
- Proficient with troubleshooting both hardware and applications
- Comfortable handling 20+ tickets/week
- Great over the phone customer service
Plusses:
- Windows deployment background
- Experience wiping/resetting old hardware.
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