Service Desk Analyst

4 weeks ago

New York, United States Metropolitan Jewish Health System Full time

Our Corporate team may not provide direct care, but we still touch people's lives in a very real and substantial way. The services we provide contribute greatly to the overall patient and member experience, supporting our reputation for excellence.

MJHS is in search of a Service Desk Analyst who will be responsible for assisting customers with technical issues or questions relating to computer hardware or software devices. Duties include taking phone calls from customers or communicating with them through messaging platforms, helping customers diagnose technical issues over the phone and speaking with them about installing hardware or software on their computers.

  • High School Diploma
  • A+ Certification Required
  • 2 years of experience in the use and repair of PCs, laptops, printers, smartphones, and other computer peripherals
  • Use and installation of Microsoft Office 365 and Windows 10
  • Experience with remote desktop software
  • Knowledge of Outlook
  • Expert understanding of computer networking principals to troubleshoot issues
  • Ability to prioritize functions and tasks performed within the department in order to meet deadlines
  • Strong customer service skills
  • Excellent verbal and written communication skills

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