Client Services Representative

4 weeks ago

Colorado Springs, United States Ascend Clinical Full time

Client Services Representative (Clinical Laboratory-Call Center) Locations: Colorado Springs, CO (Onsite) Job Summary Ascend Client Services is the front line contact support for one of the largest automated technology labs in America. As a Client Service Representative, you will be responsible for successfully handling a large flow of inbound and outbound calls as the first point of contact for clinical clients. The Client Services team quickly supports, educates, and provides solutions to dialysis clinics who are medical professionals. The team’s mission is to consistently provide the highest standard of support for our clients. We deliver an exceptional client experience every call, every time. Client Service Representatives serve as the bridge between the Ascend Clinical lab and our clients. This is an onsite role in our Colorado Springs office. Essential Functions: Receive and handle all telephone calls and emails pertaining to client support Make outbound calls for urgent and critical lab results within specified timeframe Achieve contact center call metrics and other metrics appropriate to the position Manage time effectively on client calls and accurately document support provided Respond to complex inquiries using critical thinking skills Resolve service problems by clarifying the client’s concerns; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Process critical forms in an expedient manner. Process lab draw entries in an accurate and precise manner on a daily basis Convey a positive and professional image to clients and employees. Maintain composure in high pressure situations Qualifications: High School Degree or GED 2+ years of Experience in a fast-paced call center environment Working knowledge of Microsoft Office Suite (Word, Excel, and Outlook) Strong listening and comprehension skills Benefits: Ascend provides a competitive benefit package which includes the following (eligibility requirements apply): Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Health Care and Dependent Care Flexible Spending Accounts, Life Insurance, AD&D, Work/Life Resources (including Employee Assistance Program) Leave Benefits: Paid holidays, annual Paid Time Off (includes paid state/local paid leave where required), Short-term Disability, Long-term Disability, Other leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption leave) Retirement Benefits: Contributory pension plan and Savings Plan (401k). Compensation: $20-$24/hr Salaries may vary for different individuals in the same role based on several factors, including but not limited to individual competencies, education/professional certifications, experience, and performance in the role Ascend is an Equal Opportunity Employer - M/F/Disabled/Veteran #J-18808-Ljbffr

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