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Call Center Customer Service Representative
2 months ago
Description Peak Dental Services is growing, and we are looking to hire a full-time Call Center Customer Service Representative for our team. This is a Monday-Friday job with regular business hours. Enjoy a call center/customer service job with weekends and evenings off. Dynamic Call Center Customer Services Representative with experience in a fast-paced inbound and scheduling environment. We are answering inbound phone calls for our extensive network of Dental offices and scheduling new patient appointments for general and specialty dental appointments. Hours: Monday-Friday between the hours of 7 am-5 pm (8-hour shift) Responsibilities include: Answer all inbound new and existing patient calls, schedule appointments, transfer calls to appropriate office personnel, and coordinate communication between business units. Critical thinking skills, decisive judgment, and working with minimal supervision. Sales-minded individuals who can convert new patient calls into visits to our dental practices. Must be able to work in a fast-paced environment and take appropriate action while providing a high level of customer service Schedule new patients in multiple dental systems. Update patient account information Consistently meet call quality standards and call center KPIs Answer and route patient questions in a professional and patient-centric manner Benefits: Medical Dental Vision Voluntary STD-LTD Life Insurance Holiday Pay PTO 401K match Employee discount About Peak Dental Services Peak Dental Services was founded in 2008 by a dentist from small-town Minnesota, Dr. Douglas Peak, and his son A.J. Peak, a Kellogg School of Management MBA and former McKinsey and Company consultant. After a few 14-hour work days, they realized they needed help if the company was going to continue growing successfully. However, they weren’t willing to settle for just anyone; the team behind Peak Dental Services comprises individuals with a good understanding of the dental industry, including recruiting, marketing, finance, customer service, and training. Requirements 1+ years of recent (in the last 12 months) experience as a Call Center Representative or in an administrative role Minimum Typing Speed: 40 WPM Medical setting experience preferred but not required Strong written and verbal communication skills Passion for providing a high level of customer service #J-18808-Ljbffr
