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Client Services Specialist

2 months ago

Colorado Springs, Colorado, United States TEKsystems Full time

Position Overview:

The role of the Customer Support Representative involves engaging with Medicaid members through both inbound and outbound communications, ensuring they are well-informed about their healthcare plans.

Key Responsibilities:

  • Conducting calls to Medicaid members to provide updates regarding their health plans.
  • Delivering exceptional customer service and administrative assistance to clients and the general public.
  • Addressing inquiries, resolving complaints, and guiding clients through the appointment process while receiving applications for services.
  • Offering comprehensive information on departmental programs and services.

Required Qualifications:

  • A minimum of 2 years of experience in customer support roles.
  • Proficiency in managing multiple monitors simultaneously.
  • Strong computer literacy and typing proficiency.
  • Demonstrated capability to manage over 50 calls daily.

TEKsystems reserves the right to adjust compensation based on various factors not related to protected classifications.

Eligibility for certain benefits may vary based on job classification and duration of employment. Benefits are subject to change and may include:

  • Medical, dental, and vision coverage
  • 401(k) and Roth retirement plans
  • Life and AD&D insurance options
  • Short-term and long-term disability coverage
  • Health and Dependent Care Spending Accounts
  • Transportation assistance
  • Employee Assistance Programs
  • Paid Time Off, including vacation and sick leave

About TEKsystems:

TEKsystems is a leader in technology services and talent solutions, partnering with clients to realize innovative ideas and capitalize on new opportunities. With a workforce of 80,000 professionals, we collaborate with over 6,000 clients, including a significant portion of the Fortune 500, across North America, Europe, and Asia. Our expertise in Full-Stack Technology Services and Talent Services empowers organizations to drive meaningful change.

As an equal opportunity employer, TEKsystems welcomes applications from all individuals without regard to race, gender, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.