Patient Services Coordinator
3 weeks ago
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Entity: Clinical Care Associates (CCA) - Penn Primary Care (PPC) and Penn Specialty Practices (PSP) of Penn Medicine Medical Group (PMMG)
Department: PennCare - Bucks County
Location: Penn Medicine Bucks County- 777 Township Line Road
Hours: Per Departmental Needs - Full Time
Summary:
- The Patient Services Coordinator (PSC) assists the manager and/or physicians in maintaining a patient/customer focus, supports the delivery of high quality care, shares a passion for patient and customer centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. In addition to performing the duties of a Patient Services Associate (check in/out, patient registration, appointment scheduling, referrals/pre-authorizations), the PSC will be expected to oversee the daily schedule and operations of an assigned area/group. The PSC serves as the APM expert and the liaison between staff and Managers/Physicians to ensure daily performance expectations are communicated and met. In the absence of the manager, the PSC may take on additional responsibilities.
Coordinator Accountabilities:
- Ensure self and assigned area(s) are compliant with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, etc)
- Manage the day-to-day planning, operations and problem solving for assigned areas - ensure daily schedule, staffing needs, and performance metrics are met. Communicates changes appropriately.
- Develops and maintains APM templates and master schedules
- Oversight of AHIQA. Runs regular financial reports and works towards reconciliation. Resolves work queues and/or issues from front-end reports. Proactively prioritizes recovery of missing charges.
- Generates/runs reports to monitor and coach real-time performance against pre-established expectations/metrics. May be responsible for gathering information for performance reviews.
- Act as the communication link between the group he/she is leading, and management. Disseminates information to the group and forwards information back up to management.
- Effectively works with manager and providers to establish, implement, and maintain practice policies, procedures and efficient systems that support daily operations.
- Assists staff in resolving difficult patient situations or complaints
- Participates in the interviewing process and oversees the training of new hires.
- Perform surgery scheduling, as needed/required by the practice.
- May provide administrative support to physicians or manager(s).
- Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlisting management assistance as appropriate, identifies opportunities to improve the patient experience.
- As per practice/department protocols and/or measurements: answer phones in a timely manner, manage/handle patient requests and route appropriately, retrieve voicemails in a timely manner, take accurate and thorough messages and route appropriately through EMR.
- Schedule patient appointments (on phone or in person) by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and, as needed, offering alternative and canceling/rescheduling appointments.
- Responsible for arriving/departing activities of patient at practice and performs point of service activities: collects copays and records accurately, obtains necessary signatures/forms, obtains insurance cards and referrals/authorizations, updates appointment status in EMR, and finalizes all check-out procedures.
- Communicates with patients regarding patient flow and wait times - keeps manager aware of potential issues as they arise.
- Issues referrals and obtains pre-authorizations for patients as required and as per protocol.
- Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment or referral.
- Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols.
- Records receipts accurately to ensure end of day reconciliation; participates in cash reconciliation delineations.
- Resolves work queues and/or issues from front-end reports; proactively prioritizes recovery of missing charges.
- Orders supplies for the office and generates front-end process reports as requested.
- Coordinates clinical and administrative aspects of the new patient scheduling encounter.
- Perform within the expected outcome of the Automated Call Distribution (ACD) environment.
- Solves telephone issues and timely reports problems related to volume to manager. Follow established downtime procedures for registration
- As needed: assist with coverage of POS and Pre-Processing Areas, create/mail new patient packets, appointment 'bumping', wait list scheduling, resource scheduling, and team scheduling.
- Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
- Other duties as assigned to support the unit, department, entity, and health system organization
Credentials:
Education or Equivalent Experience:
- H.S. Diploma/GED And 3+ years Medical office experience. Advanced degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience. (Required)
- Associate's Degree or Bachelor's Degree (Preferred)
- Must successfully complete/pass EMR training/tests (Required)
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
-
Patient Service Associate
3 days ago
Morrisville, North Carolina, United States Duke University Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Patient Service Associate to join our team at Duke University. As a key member of our Patient Revenue Management Organization, you will play a critical role in ensuring the smooth operation of our revenue cycle processes.Key ResponsibilitiesPre-Visit Preparation: Review next day patients and...
-
Morrisville, New York, United States Community Memorial Health System Full timeJob SummaryWe are seeking a highly organized and detail-oriented Referral Coordinator to join our team at Community Memorial Health System. The successful candidate will be responsible for coordinating patient insurance referrals and prior authorizations, ensuring seamless communication between healthcare providers and patients.Key ResponsibilitiesObtain and...
-
Patient Access Coordinator
1 week ago
Morrisville, United States Lamoille Health Partners Full timeJob OverviewLamoille Health Partners, a leading healthcare organization, is seeking a part-time Patient Access Representative to join our front office team.Key Responsibilities:Client Engagement: Greet patients warmly and professionally, ensuring a positive experience.Scheduling and Coordination: Schedule and manage patient appointments efficiently,...
-
Patient Services Associate
2 weeks ago
Morrisville, United States Pennsylvania Medicine Full timePenn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.Today at Penn...
-
Patient Access Coordinator
1 week ago
Morrisville, United States Lamoille Health Partners Full timeJob OverviewLamoille Health Partners, a leading healthcare organization, is seeking a part-time Patient Access Representative to join our front office team.Key Responsibilities:Client Liaison: Greet patients warmly and professionally, ensuring a positive first impression.Scheduling and Coordination: Schedule and manage patient appointments efficiently,...
-
Patient Care Coordinator
5 days ago
Morrisville, North Carolina, United States Dukehealth Full timeAbout DukehealthDukehealth is a leading healthcare organization committed to delivering exceptional patient care and advancing medical research.Job SummaryWe are seeking a highly skilled Registered Nurse to join our team at Duke University Hospital. As a Clinical Nurse on our Abdominal Transplant (6DCT) Unit, you will play a critical role in providing...
-
Patient Care Coordinator
2 weeks ago
Morrisville, Pennsylvania, United States NovaCare Rehabilitation Full timePosition Overview:As a vital member of our healthcare team, the Patient Service Specialist plays a crucial role in ensuring that patients receive outstanding service from the moment they arrive. This position involves managing both patient interactions and administrative tasks, acting as a liaison between patients and our medical staff. Your responsibilities...
-
Patient Service Associate
4 weeks ago
Morrisville, United States Duke University Full timeAt Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Health's Patient Revenue Management Organization Pursue your passion for caring with the Patient Revenue...
-
Patient Care Coordinator
1 week ago
Morrisville, North Carolina, United States Duke Health Full timeAbout Duke Health: At Duke Health, we are dedicated to providing compassionate care that transforms the lives of our patients, their families, and the broader community. Overview of Duke HomeCare & Hospice: Embrace your passion for caregiving with Duke HomeCare & Hospice, which delivers hospice, home health, and infusion services throughout the region. We...
-
Patient Care Coordinator
1 week ago
Morrisville, Pennsylvania, United States NovaCare Rehabilitation Full timePosition Overview:As a vital member of our healthcare team, the Patient Service Specialist plays a crucial role in ensuring that every patient has a remarkable experience from the moment they arrive. This position is centered around managing both patient interactions and administrative tasks, making the front desk a pivotal point for patient advocacy. You...
-
Patient Service Representative
5 days ago
Morrisville, Pennsylvania, United States Owens & Minor, Inc. Full timeAbout the RoleOwens & Minor, Inc. is seeking a skilled Patient Service Technician to join our team. As a Patient Service Technician, you will play a critical role in delivering and picking up equipment from homecare patients, ensuring seamless service and exceptional patient care.Key ResponsibilitiesEquipment Delivery and Pickup: Safely transport and deliver...
-
Patient Service Representative
3 days ago
Morrisville, North Carolina, United States Apria Full timeAbout the RoleThe Patient Service Technician is a critical member of our team, responsible for delivering and picking up medical equipment from homecare patients. This role requires a high level of customer service, attention to detail, and ability to work independently.Key ResponsibilitiesDeliver and pick up medical equipment from patients' homes, ensuring...
-
Nurse Practitioner
5 days ago
Morrisville, North Carolina, United States WakeMed Full timeAbout WakeMed:Nursing Benefits/Highlights:Competitive Salary and Benefits PackageProfessional Development OpportunitiesLeadership Development ProgramCollaborative Team EnvironmentOpportunities for AdvancementOur Mission:At WakeMed, we are committed to delivering exceptional patient care and improving the health and well-being of our community. Our team of...
-
Patient Service Specialist
1 month ago
Morrisville, United States NovaCare Rehabilitation Full timeOverview: When patients enter our center in Yardley, PA we want them to have an exceptional experience starting at the front desk. Thats where you come in. As a patient service specialist, youll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email and...
-
Patient Service Technician
5 days ago
MORRISVILLE, United States Apria Full timeAt Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers-and their patients-are at the heart of what we do. Our mission is to empower our...
-
Patient Service Technician
2 weeks ago
MORRISVILLE, United States Apria Full timeAt Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers-and their patients-are at the heart of what we do. Our mission is to empower our...
-
Patient Service Technician
2 weeks ago
Morrisville, United States Owens & Minor, Inc. Full timeAt Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers-and their patients-are at the heart of what we do. Our mission is to empower our...
-
Cremation Services Coordinator
1 week ago
Morrisville, North Carolina, United States Faithful Companion Pet Cremation Service of NC Full timeJob OverviewFaithful Companion Pet Cremation Services is in search of a committed Care Coordinator/Dispatcher to manage the daily functions at our cremation facility. The ideal candidate will work alongside a skilled and dedicated team, ensuring our services consistently surpass the expectations of veterinary clinics and pet owners. With a strong sense of...
-
Cremation Services Coordinator
1 week ago
Morrisville, North Carolina, United States Faithful Companion Pet Cremation Service of NC Full timeJob OverviewFaithful Companion Pet Cremation Services is on the lookout for a committed Care Coordinator/Dispatcher to manage the daily functions at our cremation facility. The ideal candidate will work alongside a skilled and dedicated team, ensuring our services consistently surpass the expectations of veterinary practices and grieving families. With a...
-
Cremation Services Coordinator
1 week ago
Morrisville, North Carolina, United States Faithful Companion Pet Cremation Service of NC Full timePosition OverviewFaithful Companion Pet Cremation Services is on the lookout for a committed Care Coordinator/Dispatcher to manage the daily functions at our cremation facility. The ideal candidate will work alongside a skilled and dedicated team, ensuring our services consistently surpass the expectations of veterinary practices and grieving families. With...