Sales Associate

3 weeks ago

Norman, United States The Chickasaw Nation Full time

We are currently looking for a Part Time 38 Sales Associate to join our Riverwind Gift Shop Retail team located at Riverwind Casino working 1st shift.

Summary:
Greet and assists patrons in the purchasing of items available for sale, accepting cash and change. Responsible for providing highest level of customer service and providing the winning experience.

Responsibilities:
* Provides first class customer service - courteous and helpful to all internal and external customer types
- Answers questions in a courteous and professional manner
- Partners with internal and external services as needed to ensure appropriate referral is made
- Greets and engages with a smile
- Determines and meets needs
- Seeks positive experience and outcomes
* Completes all training and development requirements and participates in continuing education opportunities
* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Shares responsibilities for maintaining adequate supplies and equipment
- Maintains general upkeep of work area and maintains a safe environment
- Observes and addresses potential environmental hazards and risks
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
- May provide break coverage for others as assigned
- May augment staff in other areas as needed based on staffing and needs ratio in regularly assigned unit
* Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
* Picks up and signs for cash bank to be used on assigned shift
* Assists and guides customers with purchase selection
- Engages potential customers and guides with selection and purchase decisions
- May order catolog items if not in stock
- Promotes products to increase guest satisfaction and store sales
* Maintains purchase log of sales conducted on assigned shift to be given to Gift Shop Manager for inventory purposes
* Audits and reconciles credit card receipts, cash received, and balance cash drawer on assigned shift, and complete cash report for all cash denomination and credit card receipts
* Performs all other duties as assigned

Competencies:
Essential:
* Follow instructions, both written and oral
* Adhere to all scheduling and attendance requirements
* Honesty, truthfulness, reliability, accountability
* Read, understand and apply regulations and policies
* Builds effective working relationships
* Communicates verbally with team, departments, guests and management

Skills:
Essential:
* Count lrg amts of cash by hand / with cash counting machines
* Operate point-of-sale terminal

Experience:
Essential:
* No prior experience required.

Education:
Essential:
* High School, GED or Equivalent

Credentials:
Essential:
* Pass general background check

Nonessential:
* Pass gaming background check
* Gaming license or permit as required by assigned position

Working Conditions:
Essential:
* May work where cigarette smoking occurs
* Bright and Flashing lights
* Noisy
* Retail store
* Team-oriented
* Point-of-sale equipment
* Potential exposure to blue and or white light
* Intent to sell, increase sales, excellent service
* Pass pre-employment drug test
* Sometimes bend, kneel, stoop, push, reach
* Manual dexterity
* Sometimes lift and or carry up to 25 lbs
* Standing up to 100% of shift
* Visual acuity for detail, distance, color, depth perception
* Walking up to 100% of shift
* May work day shift
* May work evening shift
* May work holidays
* May work rotating shifts
* May work weekend shift

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