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Customer Service Sales Associate
2 months ago
Position Title: Sales Associate
Job Category: Sales
Job Overview:
Objective: Our mission is to offer customers a comprehensive destination for the finest selection of quality home furnishings at competitive prices, while also enhancing the experience of our employees and the communities we serve.
Key Responsibilities:
Under the general oversight of the Sales Manager, the Sales Associate's main duty is to deliver exceptional service, regardless of whether a purchase is made. Responsibilities include:
- Creating a welcoming and professional atmosphere by greeting and acknowledging every customer and colleague.
- Demonstrating reliability, responsibility, and dependability in all tasks.
- Maintaining attention to detail and thoroughness in completing work assignments.
- Staying active on the showroom floor for extended periods.
- Accurately processing all sales transactions.
- Effectively communicating customer service concerns and requests to management.
Examples of Duties:
Sales Associates are expected to:
- Promote and sell merchandise displayed on the showroom floor.
- Engage directly with both internal and external customers.
- Follow up on customer orders and inquiries.
- Assist in resolving any issues related to merchandise in collaboration with customer service and warehouse operations.
- Work collaboratively with other departments to ensure customer satisfaction.
- Ask insightful questions to understand customer needs regarding products, pricing, and availability.
- Clearly explain product features in an understandable manner.
- Prepare sales tickets for completed orders.
- Assist customers in selecting products based on their specifications.
- Stay informed about new products, policies, and ongoing promotions.
- Utilize excellent customer relations skills.
- Follow up with customers as needed.
Compensation: The starting pay is $15 per hour during a two-week training period. After training, compensation will be $15 per hour or commission, whichever is higher, for the first 60 days. Following this period, the pay structure will transition to straight commission.
Employment Requirements:
Candidates must be able to lift merchandise weighing up to 40 lbs and be capable of standing or walking for extended periods. Effective communication with team members and a positive attitude when interacting with customers are essential. Previous sales experience is preferred but not mandatory.
Physical Activity Requirements:
To successfully perform the essential functions of this role, employees must be able to engage in various physical activities, including stooping, kneeling, crouching, reaching, standing, climbing, crawling, walking, pulling, lifting, talking, and listening.
Work Environment: This position is situated in a climate-controlled indoor environment.
Mathis Brothers promotes a drug-free workplace and is an Equal Opportunity Employer.
