Customer Care

2 months ago

Madison, United States Girl Scouts of Wisconsin - Badgerland Full time
Description

Position Summary

You: Helpful. Organized. Customer-focused. Friendly Us: Avidly looking for you Members, supporters and colleagues visit our Girl Scout Leadership Center in Madison and we are seeking someone to welcome them As a Customer Care & Retail Specialist, you will serve customers shopping in our Girl Scout store, respond to phone calls and emails, and fulfill orders for our online store. Helping a Kindergartener pick out her first Girl Scout Daisy uniform is one of the best feelings and something you will get to do regularly We are seeking a people-person who connects with members and volunteers who can also manage the details of a store and front desk-deliveries, mail, inventory and perhaps even connecting a parent with their Girl Scout's special stuffed someone they forgot under their bunk at camp. You will represent Girl Scouts to all who shop in our store and visit our Leadership Center.

Essential Duties and Responsibilities
  • Welcome and build relationships with volunteers, members and others visiting the Girl Scout Leadership Center.
  • Delight customers with excellent service.
  • Complete retail transactions with a high level of efficiency and accuracy.
  • Create attractive and tidy merchandise displays in the retail store.
  • Monitor shop inventory levels and work with Retail Manager to order as needed.
  • Fulfill and ship online retail orders.
  • Maintain an organized front-desk area, managing incoming and outgoing mail, packages and orders.
  • Accurately complete retail paperwork such as purchase orders and daily deposits.
  • Work with colleagues leading Girl Scout events to order and distribute the badges earned.
  • Provide a retail shopping experience at Girl Scout programs held at Leadership Centers, camps and other venues.
  • Respond to phone calls and emails from members and customers, using council resources to find answers and provide assistance, logging interactions in Salesforce.
  • Assist customers with general questions about Girl Scouts and our mission.
  • Be or become a registered member of the Girls Scouts of the United States of America; have a working knowledge of Girl Scout philosophy and programming and be committed to the Girl Scout mission. Prior Girl Scout experience is not required.
  • Spanish/Bilingual skills a plus.


Education or Experience
  • Minimum of one year successful work experience in a retail and customer service role.
  • Excellent customer service and people skills.
  • Retail experience assisting customers and maintaining accurate inventory using a point of sale system.
  • People-focused work-style with an ability to connect and build relationships.
  • Strong computer skills and Microsoft office experience required. Customer relationship management systems, such as Salesforce, preferred.
Other Requirements
  • Must be able to occasionally work irregular hours, including evenings and weekends for Girl Scout events.
  • Possess a valid driver's License and proof of insurance.
  • Must be able to work both in an office setting and independently off-site.
  • Travels throughout council jurisdiction 10% of working time; overnights, rare.
Physical Requirements
  • The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must be able to withstand:
    • Prolonged periods sitting at a desk and working on a computer.
    • Operate office equipment manually.
    • Must be able to lift and/or move up to 25 pounds at times.


Individual Core Competencies
  • Adaptability: Accepts criticism and feedback, adapts to changes in the work environment, changes approach or method to best fit the situation, and manages competing demands.
  • Communications: Exhibits good listening and comprehension, expresses ideas and thoughts in written form and verbally, keeps others adequately informed, and uses appropriate communication methods.
  • Customer Service: Displays courtesy and sensitivity, manages difficult or emotional customer situations, meets commitments, responds promptly to customer needs, and solicits customer feedback to improve service.
  • Dependability: Commits to doing the best job possible, follows instructions and responds to management direction, keeps commitments, meets attendance and punctuality guidelines, and responds to requests for service and assistance.
  • Cooperation: Displays positive outlook and pleasant manner, establishes and maintains effective relations, exhibits tact and consideration, offers assistance and support to co-workers, works actively to resolve conflicts, and works cooperatively in group situations.
  • Job Knowledge: Competent in required job skills and knowledge, displays understanding of how job relations to others, exhibits ability to learn and apply new skills, keeps up to date of current developments, requires minimal supervision, and uses resources effectively.


Other Duties

Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

Equal Opportunity Employer

Girl Scouts of Wisconsin Badgerland is an equal opportunity employer committed to creating an inclusive and diverse workforce. We actively promote anti-racism as part of our mission and welcome applicants of all backgrounds to join us in our mission to build girls of courage, confidence, and character, who make the world a better place.

Job Type: Full-time/Non-Exempt

Expected hours: 37.5 hours per week

Hourly rate: $17-$20

Full-Time Job Benefits
  • Medical, dental, vision insurance
  • Free Short- and Long- Term Disability Insurance
  • Free Life Insurance 1.5x salary (additional coverage available)
  • 403(b) Retirement Savings Plan with eligibility employer contributions
  • Employee Assistance Program
  • Paid Time Off (PTO), accrue total of 15 days the first year
  • Holidays observed with pay: Martin Luther King Jr's Birthday, Memorial Day, Juneteenth Day, Independence Day, Labor Day, Thanksgiving Day (and the Friday after), and all business days from December 24 through January 1
  • Mileage reimbursement
  • Professional Development reimbursement


Schedule:
  • Day shift
  • Monday to Friday
  • Evening shift as needed
  • Weekends as needed


Work Location: In person, Madison

  • Customer Care Representative

    6 days ago

    Madison, United States Envista Holdings Corporation Full time

    Customer Care Representative Madison,WI POSITION DESCRIPTION: - Answers customer calls related to order status and product or pricing information. - Meets metric standards such as: monthly sales goals, conversion rates, available phone time, in bound talk time, number of abandons and logouts, and work time-away. Meets standards established for any new...

  • Dedicated Customer Care Associate

    3 weeks ago

    Madison, Wisconsin, United States TEKsystems Full time

    Job OverviewWe are seeking a highly motivated and customer-focused Dedicated Customer Care Associate to join our team at TEKsystems.About the RoleThis is a full-time work-from-home opportunity with occasional in-office appearances required. The ideal candidate will be located within 50 miles of Madison or Onalaska, WI, as travel to our office may be...

  • Masonry Customer Care Specialist

    2 days ago

    Madison, North Carolina, United States PINE HALL BRICK COMPANY INC Full time

    Key ResponsibilitiesThis customer care specialist will be responsible for providing efficient and friendly service to all customers at all times. The successful candidate will work with all other staff to meet customer needs, answer the telephone in a timely manner, and return all calls from voicemail.The ideal candidate will also have strong organizational...

  • Retail and Customer Care Specialist

    4 days ago

    Madison, Wisconsin, United States Girl Scouts of Wisconsin - Badgerland Full time

    About the Job:As a Retail and Customer Care Specialist, you will play a vital role in delivering exceptional customer experiences to members, volunteers, and customers visiting our Girl Scout Leadership Center in Madison. This full-time, non-exempt position offers a competitive hourly rate of $17-$20 and a comprehensive benefits package.Key...

  • Customer Care Representative

    8 months ago

    Madison, United States Sub-Zero and Wolf Full time

    Sub-Zero, Wolf, and Cove the leading manufacturer of luxury kitchen appliances is a longstanding, family-owned company in the Madison area. Icons of design and paragons of performance and quality, Sub-Zero, Wolf, and Cove are the refrigeration, cooki Customer Care, Representative, Customer Service, Retail, Skills

  • Senior Care Provider

    6 days ago

    Madison, Wisconsin, United States Eden Senior Care Full time

    Job SummaryWe are seeking a skilled Certified Nursing Assistant (CNA) to join our team at Eden Vista Madison. As a CNA, you will play a vital role in providing exceptional care to our residents, ensuring their comfort, safety, and well-being.About UsEden Senior Living Management is dedicated to providing personalized care services for seniors in our...

  • Customer Care Representative

    5 months ago

    Madison, United States Sub-Zero & Wolf Appliance Full time

    Overview Sub-Zero, Wolf, and Cove the leading manufacturer of luxury kitchen appliances is a longstanding, family-owned company in the Madison area. Icons of design and paragons of performance and quality, Sub-Zero, Wolf, and Cove are the refrigeration, cooking, and dishwashing specialists found in world's most luxurious homes. We look for team members who...

  • Customer Care Representative

    1 week ago

    Madison, United States Sub-Zero Group, Inc. Full time

    OverviewSub-Zero, Wolf, and Cove the leading manufacturer of luxury kitchen appliances is a longstanding, family-owned company in the Madison area. Icons of design and paragons of performance and quality, Sub-Zero, Wolf, and Cove are the refrigeration, cooking, and dishwashing specialists found in world's most luxurious homes. We look for team members who...

  • Customer Care Representative

    6 days ago

    Madison, United States Sub-Zero Group, Inc. Full time

    OverviewSub-Zero, Wolf, and Cove the leading manufacturer of luxury kitchen appliances is a longstanding, family-owned company in the Madison area. Icons of design and paragons of performance and quality, Sub-Zero, Wolf, and Cove are the refrigeration, cooking, and dishwashing specialists found in world's most luxurious homes. We look for team members who...

  • Customer Care Representative

    1 week ago

    Madison, United States Sub-Zero & Wolf Appliance Full time

    Overview Sub-Zero, Wolf, and Cove the leading manufacturer of luxury kitchen appliances is a longstanding, family-owned company in the Madison area. Icons of design and paragons of performance and quality, Sub-Zero, Wolf, and Cove are the refrigeration, cooking, and dishwashing specialists found in world's most luxurious homes. We look for team members who...

  • Customer Care Representative

    7 months ago

    Madison, United States Sub-Zero Group Full time

    Job Details Description Overview Sub-Zero, Wolf, and Cove the leading manufacturer of luxury kitchen appliances is a longstanding, family-owned company in the Madison area. Icons of design and paragons of performance and quality, Sub-Zero, Wolf, and Cove are the refrigeration, cooking, and dishwashing specialists found in world’s most...

  • Pediatric Intensive Care Nurse Specialist

    2 weeks ago

    Madison, Wisconsin, United States Supplemental Health Care Full time

    About the OpportunitySupplemental Health Care is seeking a skilled Pediatric Intensive Care Unit (PICU) Registered Nurse to join their team in Madison, Wisconsin.Compensation PackageEstimated weekly salary: $2,214 - $2,392Job SummaryThis 13-week travel nursing assignment offers an opportunity to provide critical care for pediatric patients and work closely...

  • Health Care Customer Service Professional

    2 weeks ago

    Madison, Wisconsin, United States State Collection Service Inc Full time

    About the RoleWe are seeking a skilled Clinical Support Representative to join our remote team. As a key member of our customer service team, you will play a crucial role in delivering exceptional patient care and support.Job ResponsibilitiesYou will be handling inbound and outbound calls, resolving general questions regarding insurance, financial...

  • Critical Care Therapist Opportunity in Wisconsin

    2 weeks ago

    Madison, Wisconsin, United States Supplemental Health Care Full time

    We are seeking a skilled Respiratory Therapist to join our team at a hospital in Madison, Wisconsin.About the RoleThis is a 13-week contract position with the possibility of extension, offering a competitive salary and comprehensive benefits package.As a Respiratory Therapist, you will be responsible for providing respiratory care services to individual...

  • Intensive Care Travel Nurse RN Opportunity

    6 days ago

    Madison, Wisconsin, United States Supplemental Health Care Full time

    Job SummaryWe are seeking a skilled Intensive Care Registered Nurse for a travel nursing position in Madison, Wisconsin.About the RoleThis 13-week contract will provide you with the opportunity to work in a dynamic Neuro Progressive Care Unit environment, delivering high-quality patient care and collaborating with a dedicated team of healthcare...

  • Nurse Recruiter for Pediatric Intensive Care

    3 weeks ago

    Madison, Wisconsin, United States Supplemental Health Care Full time

    About the Opportunity">We are seeking a dedicated and skilled Nurse Recruiter to join our team at Supplemental Health Care. As a key member of our healthcare staffing agency, you will play a vital role in identifying and attracting top nursing talent for our clients.Key Responsibilities">">Source and recruit qualified nurses for various pediatric intensive...

  • Neonatal Care Specialist

    2 weeks ago

    Madison, Wisconsin, United States Supplemental Health Care Full time

    We are seeking a highly skilled Neonatal Intensive Care Unit (NICU) Registered Nurse to join our team for a 13-week travel assignment in Madison, Wisconsin.About the JobThis is a fantastic opportunity to work with a top-notch hospital and provide exceptional care to critically ill neonates. The successful candidate will be responsible for delivering...

  • Pet Care Specialist

    2 weeks ago

    Madison, Wisconsin, United States T&T PET CARE SERVICES LLC Full time

    Job OverviewWe are seeking a reliable and experienced Pet Care Specialist to join our team at T&T PET CARE SERVICES LLC.Key Responsibilities:Pick up dogs from their homes, prepare them for a walk, and ensure they are properly securedWalk dogs over a set route for the designated time, maintaining a safe and enjoyable experienceClean up after any dogs in care,...

  • Patient Care Technician

    1 month ago

    Madison, United States Fresenius Medical Care Full time

    American Parkway Clinic in MadisonEntry level, Will Train in DialysisFull Time, 40 hours a week4 - 10 hour shifts, RotatingClinic open Mon - SatMon, Wed, Fri - 430am to 830pmTues, Thurs, Sat - 430am to 530pmCompetitive Pay!PURPOSE AND SCOPE:Functions as part of the dialysis health care team in providing safe and effective dialysis therapy for patients under...

  • Customer Service Representative

    6 days ago

    Madison, United States Lawn Doctor Full time

    Benefits: 401(k) Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Lawn Doctor is looking for a dependable and reliable individual to provide exceptional customer service to our lawn care customers. The Customer Service Representative answers phones, speaks with customers...