Dedicated Customer Care Associate
3 weeks ago
We are seeking a highly motivated and customer-focused Dedicated Customer Care Associate to join our team at TEKsystems.
About the Role
This is a full-time work-from-home opportunity with occasional in-office appearances required. The ideal candidate will be located within 50 miles of Madison or Onalaska, WI, as travel to our office may be necessary on occasion.
Key Responsibilities
- Provide exceptional customer service via phone calls, resolving issues and answering questions related to billing, plan explanations, and online portal usage.
- Research answers to customer inquiries and document all issues and resolutions within designated software systems.
- Handle an average of 30-40 calls per day, utilizing strong communication and problem-solving skills to ensure customer satisfaction.
Shift Information
The Dedicated Customer Care Associate will begin their training on the first shift for six weeks before transitioning to a predetermined shift. Shifts will be between 8am and 8pm, allowing for flexibility and accommodating different schedules.
What We Offer
In addition to a competitive salary, we provide a comprehensive benefits package that includes health insurance, paid time off, and opportunities for career growth and development.
Salary Estimate
We anticipate offering a salary in the range of $45,000 - $60,000 per year, commensurate with experience and qualifications.
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