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Customer Solutions Specialist

4 months ago

Amityville, United States Creative Financial Staffing Full time

Customer Solutions Specialist

About the Role and Company- Customer Solutions Specialist

  • CFS New York is working with a well-established professional services firm with a presence nationwide that services the country's top corporate clients
  • They are seeking an Customer Solutions Specialist to join their growing team
  • This role will be located in Long Island (Amityville)
  • Some perks include offering free lunch on Fridays, hosting happy hours and other events throughout the year

Role Responsibilities- Customer Solutions Specialist

  • Primary point-of-contact that supports selected clients
  • Work closely with Field Managers on requests and/or issues that may arise
  • Provide operations support to all departments within the organization
  • Schedule project crews for services, training, and deliveries
  • Creating and closing work orders for Regional spreadsheets and Project Crew schedules
  • Customer liaison for follow-ups and customer service issues
  • Update corresponding client systems to ensure tracking and billing of all services performed
  • Manage project budgets; review and correct any variances weekly

Preferred Qualifications- Customer Solutions Specialist

  • Bilingual (English and Spanish) is required
  • 2+ years professional experience; open to industry
  • Experienced in coordinating and scheduling
  • Exposure to systems / tech savvy
  • Strong customer service skills


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