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Senior Project Leader

4 months ago

Philadelphia, United States Independence Blue Cross Full time

Our organization is looking for dynamic individuals who love to learn, thrive on innovation, and are open to exploring new ways to achieve our goals. If this describes you, we want to speak with you. You can help us achieve our vision to lead nationally in innovating equitable whole-person health.

The Client Set Up Senior Project Leader is responsible for working with cross-functional teams and various levels of the organization to define and meet project requirements, deliverables related to Open Enrollment and Operational Readiness for key corporate projects. Key areas of responsibility include planning, organizing, facilitating meetings and leading projects that support end to end operational readiness aligned with the business goals of Service Operations as well as key functional areas within Independence that support Group, Consumer and Medicare product implementations. Key functional areas include but are not limited to Medicare Product Management, Medicare Service Operations, Product Management, Regulatory Compliance, Pharmacy Services, Underwriting, Sales, etc. The Senior Project Lead will also analyze current policies, procedures and processes to identify gaps and areas for improvement; develop work plans and timelines; create policies, procedures, control processes, develop reporting; effectively work with managers and subject matter experts from multiple functional areas for workgroups and project teams; facilitate meetings and provide troubleshooting and problem resolution support in support of identified projects.

Key Responsibilities:

  • Independently plans, manages and coordinates operational readiness activities across teams including Management and Vendors. Ensure that key goals and objectives are accomplished in keeping with established priorities, timeframes and budgets.
  • Develops and manages project plans, reports on progress weekly. Manages and coordinates every phase of the project.
  • Manages delivery of policies, desk procedures, program descriptions and training materials to ensure that programs and processes can be efficiently and effectively maintained.
  • Organizes and leads meetings with vendors and key functional areas. Creates presentations, agenda and minutes. Ensures timely distribution of meeting minutes to team members as appropriate.
  • Identifies and effectively communicates risks and issues. Develops ongoing action plans to improve performance and outcomes. Identify key gaps for which formal action plans need to be developed, works with staff in barrier analysis, action plan development, implementation, and integration of activity into centralized performance monitoring/reporting process.
  • Facilitates meetings, effectively develops and maintains effective business relationships with core areas within the organization.


Education and Experience:

An undergraduate degree. A minimum of 6 years progressive employment experience in a health insurance organization and demonstrated experience in project management is required, as is the ability to effectively utilize project management software and other Microsoft Office applications (Access, Word, Excel, PowerPoint). Candidate must be able to work independently, manage multiple priorities effectively, and have excellent communication, analytical, organizational, and problem-solving skills. Proven ability to effectively interact and give direction to staff at all levels of the organization, including senior staff, is required. Excellent verbal and written communication skills are also required.

Independence has implemented a "Hybrid" model which consists of Associates working in the office 3 days a week (Tuesday, Wednesday & Thursday) and remotely 2 days a week (Monday & Friday). This role is designated as a role that fits into the "Hybrid" model. While associates may work remotely on our designated remote days, the work must be performed in the Tri-State Area of Delaware, New Jersey, or Pennsylvania.