Front Desk Agent

6 days ago

Garden Grove, United States Great Wolf Lodge Full time

Pay: $18.85 per hour

At Great Wolf, our Front Desk Agent ensures an efficient, informative and professional check in/out process so our guests can focus on enjoying all of the amenities the lodge has to offer. Many times as the first point of contact the Front Desk Agent helps create a positive first impression of our resort.

Hiring immediately with full-time, part-time, and flexible scheduling

Join our Pack:

Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels

Great Perks: Take advantage of exclusive perks for you, your family, and friends including discounted vacations and employee referral incentives

Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training

Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund

Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.

Benefits:

  • Medical, Dental, and Vision insurance
  • Health savings account
  • Telehealth resources
  • Life insurance
  • 401K with employer match
  • Paid vacation time off
  • Paid parental leave

Essential Duties & Responsibilities

  • Welcomes guests by greeting, answering questions, responding to requests
  • Registers guests by obtaining or confirming room requirements, verifying pre-registration, assigning rooms, obtaining information and signatures, issuing guest room keys
  • Establishes credit by verifying credit cards or obtaining cash
  • Directs guests to room by showing location on resort map
  • Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.
  • Provides concierge duties to guests by answering any inquiries regarding resort and other services guests may require, such as entertainment, shopping, business, and travel
  • Maintains records by entering room and guest account data
  • Collects revenue by entering services and charges, computing bills, obtaining payment
  • Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements
  • Secures guest's valuables by processing lost and found to the housekeeping department
  • Confirms guest identity for registering guests
  • Maintains a safe working environment by verifying, reporting and acting in a safe manner

Basic Qualifications & Skills

  • High School Diploma (or equivalent education/experience)
  • Must be flexible regarding schedule, based on business demands
  • Previous experience demonstrating strong customer service
  • Successful completions of a criminal background check and drug screen

Desired Qualifications & Skills

  • Ability to multi-task and prioritize a variety of tasks with minimal direction
  • Proven teamwork skills
  • Enthusiastic and energetic
  • Excellent communication skills

Physical Requirements

  • Ability to lift up to 30 lbs.
  • Able to sit and/or stand for long periods of time

Application Instructions:

Click on Apply Now or chat with a recruiter (bottom of your screen on Great Wolfs website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

  • Grand Lodge Hotel Front Desk Agent

    1 month ago

    Forest Grove, United States McMenamins Full time

    The primary responsibility of the front desk staff is to attend to the reservation and occupancy needs of the guest. The front desk is usually the first and last contact that the overnight guest has with property staff. For this reason, excellent cus Front Desk, Hotel, Agent, Customer Service, Restaurant

  • Front Desk Supervisor

    2 weeks ago

    Garden Grove, United States Sonesta International Hotels Full time

    Locations: Sonesta Simply Suites Anaheim- Garden Grove, CA Time Type: Full time Posted On: 3 Days Ago Job Requisition ID: R-0061736 Job Description Summary The Front Desk Supervisor (FDS) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the...

  • Front Desk Supervisor

    2 months ago

    Garden Grove, United States Sonesta International Hotels Full time

    Job Description Summary The Front Desk Supervisor (FDS) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is the lead Front Desk support for the Operations Manager. The main focus of the role is the training, supervising, and...

  • Front Desk Representative

    4 weeks ago

    Garden Grove, California, United States Great Wolf Lodge Full time

    Job Summary:As a Front Desk Agent at Great Wolf Lodge, you will be the first point of contact for our guests, ensuring a warm and welcoming experience from the moment they arrive. Your role will involve registering guests, assigning rooms, and providing exceptional customer service to create a positive first impression of our resort.Key Responsibilities:...

  • Front Desk Representative

    4 weeks ago

    Winter Garden, Florida, United States Spire Hospitality Full time

    Front Desk Agent Job DescriptionAt Spire Hospitality, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a seamless experience throughout their stay.Key Responsibilities:Deliver outstanding service:...

  • Front Desk Agent

    4 weeks ago

    Winter Garden, Florida, United States SHS TPS FX Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at SHS TPS FX. As a Front Desk Agent, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and promoting hotel services and amenities.Key ResponsibilitiesRegister guests, process payments, and...

  • Weekend Overnight Front Desk Agent

    1 month ago

    Maple Grove, United States TPI Hospitality Full time

    Night Auditor Friday and Saturday 11 pm - 7 am 2-3 weekends/month. Other shifts available as well ( 3-11 p) We all matter. We all make a difference. We are TPI. TPI Hospitality is a nationally recognized company with over 50 years of experience. We Front Desk, Agent, Overnight, Weekend

  • Front Desk Representative

    4 weeks ago

    Grove City, Ohio, United States Innvite Hospitality Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Agent to join our team at Innvite Hospitality. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, handling guest check-in and check-out, and maintaining a clean and organized front desk area.Key...

  • Dental Receptionist

    2 weeks ago

    Garden Grove, United States Princess Dental Staffing Full time

    p>Our outstanding dental practice is seeking an exceptional Dental Receptionist / Front Desk for an opportunity to join our dedicated team. Who We Are    Uplift Dental & Orthodontics is a multi-specialty, family-owned practice located in Garden Grove, CA. We are committed to providing comprehensive dental care for patients of all ages, from routine...

  • Front Desk Receptionist

    1 week ago

    Garden Grove, United States Astrana Health Full time

    DescriptionAbout the Role: We are currently seeking highly motivated, patient-oriented Front Desk receptionist who is fluent in Vietnamese to assist with daily operations in our multi-specialty clinic. This role will report to the Site Administrator and will allow us to meet the needs of our patients. What You'll Do: Greet people entering the office,...

  • Dental Receptionist

    6 days ago

    Garden Grove, United States Princess Dental Staffing Full time

    Our outstanding dental practice is seeking an exceptional Dental Receptionist / Front Desk for an opportunity to join our dedicated team. Who We Are    Uplift Dental & Orthodontics is a multi-specialty, family-owned practice located in Garden Grove, CA. We are committed to providing comprehensive dental care for patients of all ages, from routine check-ups...

  • Dental Receptionist

    4 weeks ago

    Garden Grove, United States Princess Dental Staffing Full time

    Our outstanding dental practice is seeking an exceptional Dental Receptionist / Front Desk for an opportunity to join our dedicated team. Who We Are    Uplift Dental & Orthodontics is a multi-specialty, family-owned practice located in Garden Grove, CA. We are committed to providing comprehensive dental care for patients of all ages, from routine check-ups...

  • Front Desk Agent

    1 month ago

    Winter Garden, United States Spire Hospitality Full time

    Located just six miles from Walt Disney World® Theme Parks, The Grove Resort & Water Park Orlando puts Orlando's world-famous parks and attractions at your fingertips. Offering daily transportation to Walt Disney World® Theme Parks, Universal Orlando, and SeaWorld. Free Surfari Water Park entry for all resort guests. Our property also boasts a...

  • Front Desk Associate

    1 month ago

    Elk Grove, United States Atrium Hospitality Full time

    Hotel: Elk Grove Hampton Inn & Suites. Front Desk Associate. Full time. Atrium SPIRIT where teamwork, passion and appreciation ignite service excellence Atrium SPIRIT Where teamwork, passion, & appreciation ignites service excellence. Join us at Associate, Front Desk, Front Desk Associate, Hospitality, Customer Service, Hotel

  • Front Desk

    3 weeks ago

    Garden City, United States Healthtrax Full time

    We are looking for a positive Front Desk Associate to join our team! At the Front Desk, you are the face of our business and set the tone for creating exceptional experiences for all our members. You will greet members, answer questions, solve issues, and perform administrative duties as needed. You are a natural people person with a passion for health and...

  • Front Desk Staff

    2 weeks ago

    Downers Grove, United States Health Fitness Full time

    HealthFitness is looking for a Front Desk Attendant to join the team at our client site located in Downers Grove, Illinois. In this position, you will greet, check-in and assist customers; provide program information, services, membership and ensure Front Desk, Staff, Customer Service, Instructor, Hotel

  • Front Desk Receptionist

    4 weeks ago

    Pleasant Grove, United States SWIMkids Full time

    Front Desk ReceptionistSwimKids Utah in Pleasant Grove, UT, is looking to hire a full- or part-time Front Desk Receptionist to schedule swim lessons for current and potential customers while providing excellent customer service. Do you have a fun and vibrant personality? Are you looking for an entr...

  • Front Desk Coordinator

    4 weeks ago

    Garden City, New York, United States Dental365 Full time

    Front Desk Coordinator Job DescriptionWe are seeking a highly organized and customer-focused Front Desk Coordinator to join our team at Dental365. As a Front Desk Coordinator, you will be the first point of contact for our patients and will play a critical role in shaping their experience.Responsibilities:Patient Greeting and Check-in: Warmly greet and...

  • Front Desk Receptionist

    3 months ago

    Pleasant Grove, United States SwimKids Full time

    Front Desk ReceptionistSwimKids Utah in Pleasant Grove, UT, is looking to hire a full- or part-time Front Desk Receptionist to schedule swim lessons for current and potential customers while providing excellent customer service. Do you have a fun and vibrant personality? Are you looking for an entry-level position with a growing company that offers...

  • Dental Receptionist

    5 days ago

    Garden Grove, CA, United States Princess Dental Staffing Full time

    Our outstanding dental practice is seeking an exceptional Dental Receptionist / Front Desk for an opportunity to join our dedicated team. Who We Are Uplift Dental & Orthodontics is a multi-specialty, family-owned practice located in Garden Grove, CA. We are committed to providing comprehensive dental care for patients of all ages, from routine check-ups to...