Front Desk Ambassador
5 days ago
Innvite Hospitality is seeking a skilled and friendly Front Desk Agent to join our team. This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities:- Manage guest check-in and check-out processes, ensuring seamless service and efficient room allocation.
- Operate the property management system (PMS) to maintain accurate records and update guest information.
- Handle cash transactions, credit card payments, and other financial duties with precision and integrity.
- Provide exceptional customer service, responding to guest inquiries, and resolving issues promptly.
- Maintain a clean and organized front desk area, adhering to Innvite Hospitality's high standards of cleanliness and professionalism.
- Develop and implement effective strategies to increase sales and revenue growth.
- Bachelor's degree in Hospitality or related field preferred.
- Minimum 1-2 years of experience in a similar role within the hotel industry.
- Excellent verbal and written communication skills, with proficiency in English.
- Familiarity with PMS systems and basic accounting principles.
- Able to work independently with minimal supervision and as part of a dynamic team.
- Possess strong problem-solving skills and the ability to adapt to changing situations.
- Ability to sit for extended periods, perform tasks requiring manual dexterity, and lift light objects.
- Good eyesight, hearing, and balance are essential for this role.
- Competitive salary: $45,000 - $55,000 per annum.
- Opportunities for career advancement and professional growth.
- Comprehensive training programs to enhance skills and knowledge.
- Discounts on hotel stays and services.
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