Help Desk Agent

3 weeks ago


Cottage Grove, Wisconsin, United States Johnson Health Tech Companies Full time

**Become a Help Desk Agent at Johnson Health Tech Companies**

We are a forward-thinking company that values innovation and excellence. We seek a highly motivated Help Desk Agent to join our team in Cottage Grove, WI.

This position comes with a competitive salary of $18.00 per hour, paid time off benefits, health insurance, 401(k), and opportunities to learn and grow professionally.

Main Responsibilities:

  • Offer world-class customer support to dealers, consumers, and service providers through multiple channels
  • Collaborate with the Technical Support Supervisor to troubleshoot complex technical issues
  • Maintain accurate and up-to-date customer case files
  • Meet performance targets, including call volume, resolution rates, and quality
  • Contribute to a positive and supportive team culture

Requirements:

  • High school diploma or equivalent required
  • Proven customer service experience essential
  • Microsoft Office expertise or similar software
  • Exceptional written and verbal communication skills
  • Critical thinking and analytical skills

Benefits Package:

  • Health and dental insurance
  • Life insurance provided by the company
  • 401(k) plan for retirement savings
  • Paid time off benefits
  • On-site fitness center membership
  • Discounted products and services
  • Employee wellness programs

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