Help Desk Agent
3 weeks ago
**Become a Help Desk Agent at Johnson Health Tech Companies**
We are a forward-thinking company that values innovation and excellence. We seek a highly motivated Help Desk Agent to join our team in Cottage Grove, WI.
This position comes with a competitive salary of $18.00 per hour, paid time off benefits, health insurance, 401(k), and opportunities to learn and grow professionally.
Main Responsibilities:
- Offer world-class customer support to dealers, consumers, and service providers through multiple channels
- Collaborate with the Technical Support Supervisor to troubleshoot complex technical issues
- Maintain accurate and up-to-date customer case files
- Meet performance targets, including call volume, resolution rates, and quality
- Contribute to a positive and supportive team culture
Requirements:
- High school diploma or equivalent required
- Proven customer service experience essential
- Microsoft Office expertise or similar software
- Exceptional written and verbal communication skills
- Critical thinking and analytical skills
Benefits Package:
- Health and dental insurance
- Life insurance provided by the company
- 401(k) plan for retirement savings
- Paid time off benefits
- On-site fitness center membership
- Discounted products and services
- Employee wellness programs
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