Customer Experience Representative

4 months ago

Wichita, United States Indigo Books & Music Full time

**Customer Experience Representative**

**Part-time | Stratford, ON**

**Company Description**

***Current Indigo employees should apply through the Internal Mobility page using your @indigo.ca email address.***

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

* We love books and all things beautiful

* We are Canadas Cultural Department Store

* Books are our heart and our soul and Great Books are JUST the Beginning

We play by the following rules:

* We exist to add joy to our customers lives each and every time they interact with us and our products

* Our job is to create joyful moments for our customers

* We treat each other the way wed treat a valued friend

* We inspire each other to do our best work

* We seek to ignite creativity and innovation every day

* We give back to the communities in which we operate

**Job Description**

WHAT YOULL DO:

The Customer Experience Leader (CEL) is a member of the Stores Leadership Team and is responsible for leading and executing work that contributes to the Store's operations and customer experience. Talent in the role supports the achievement of strategic priorities that are cascaded from the Retail Strategic Initiatives to the Store and Functional level. The CEL ensures budget and cost centre management while contributing to the achievement of the Stores sales plans and long-term desired outcome of profitability and growth. In this role, youll:

* Work collaboratively with the Store Leadership team to inspire a customer-centric culture bringing to life Indigos mission while incorporating both physical and online channels to meet the customer needs

* Be responsible for the opening and closing of the store, the daily store operations, customer experience, maintaining visual standards and achieving or exceeding sales plans

* Ensure the team is well informed about the products that Indigo carries, promotions and programs

* Support the planning, prioritization and execution of the work you and the team are doing

* Be responsible for the facilities, maintenance, health and safety and loss prevention of the store on the shift you are leading

* Live and inspire Indigo's High Performance Characteristics and lead a Story Telling culture

* Practice and role model Feedback and Coaching - The Indigo Way

* Participate in talent calibration and contribute to talent management and acquisition activities to support Indigos goal to build strong teams and attract and develop the best talent

* Contribute to the development of CER talent

* Collaborate with others and work cross functionally while celebrating and role modelling diversity of thought and inclusion

* Cultivate an environment of trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to work

* Embrace and role model change

* Foster an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers

**Qualifications**

WHO YOU ARE:

* 1-2 years of experience in a customer service, merchandising or operations role

* Demonstrated commitment to creating an exceptional employee and customer experience

* Experience leading others

* Performance orientated

* Ability to exercise good business acumen and systemic thinking that supports meaningful decisions

* Ability to prioritize, plan and execute while being agile

* Knowledge of Provincial Health & Safety standards

* Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques

* Minimum 25 Hours a week availability that includes evenings and weekends and could include early mornings and holidays

**Customer Experience Leader**

Retail Stores (ST) Part-time Entry Level Festival Marketplace Customer Service

  • Customer Experience Representative

    2 weeks ago

    Wichita, Kansas, United States Cox Enterprises Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving technical issues, and selling solutions that enrich their experiences.Key...

  • Customer Experience Representative

    2 months ago

    Wichita, United States Boot Barn Full time

    Boot Barn - 6501 West Kellogg [Customer Service Representative] As a Customer Experience Representative at Boot Barn, you'll: Provide information to customers in response to inquiries about products and services; Receive, document and resolve customer complaints; Be responsible for the day-to-day processing and troubleshooting of E-Commerce Customer...

  • Customer Experience Representative

    2 months ago

    Wichita, United States Boot Barn Holdings, Inc. Full time

    CUSTOMER EXPERIENCE REPRESENTATIVE LEAD REPORTS TO: ASSISTANT CUSTOMER EXPERIENCE MANAGER STATUS: NON-EXEMPT Summary Boot Barn is where community comes first. We thrive on togetherness, collaboration, and belonging. We build each other up, listen int Customer Experience, Representative, Lead, Customer Service, Retail, Experience

  • Customer Experience Representative

    2 months ago

    Wichita, United States Indigo Books & Music Full time

    **Customer Experience Representative - Operations** **Part-time | Burlington, ON** **Company Description** Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores...

  • Customer Experience Representative

    2 weeks ago

    Wichita, Kansas, United States Emprise Bank Full time

    About the RoleAt Emprise Bank, we're committed to delivering an exceptional customer experience that empowers our customers to thrive. We're seeking a skilled Card Expert to join our Customer Experience team in a dynamic role that requires strong customer service skills, technical expertise, and a passion for delivering results.Key ResponsibilitiesProvide...

  • Customer Experience Representative

    2 weeks ago

    Wichita, Kansas, United States Emprise Bank Full time

    About the RoleAt Emprise Bank, we're dedicated to delivering exceptional customer experiences and providing innovative financial solutions to our communities. We're seeking a highly skilled and motivated individual to join our Customer Experience team as an Account Expert.Key ResponsibilitiesProvide technical support to customers on account inquiries,...

  • Customer Experience Representative

    3 days ago

    Wichita, Kansas, United States Indigo Books & Music Full time

    Customer Experience LeaderIndigo Books & Music is seeking a Customer Experience Leader to join our team. As a key member of the Stores Leadership Team, you will be responsible for leading and executing work that contributes to the Store's operations and customer experience.Key Responsibilities:Work collaboratively with the Store Leadership team to inspire a...

  • Seasonal Customer Experience Representative

    2 months ago

    Wichita, United States Boot Barn Holdings, Inc. Full time

    Communicate with customers and resolve their concerns and issues with utmost urgency and professionalism. - Protect the Boot Barn brand with clear communication, upholding product knowledge. - Work in both individual and team environments to complete Customer Experience, Seasonal, Representative, Customer Service, Customer Engagement, Retail, Experience

  • Customer Experience Representative

    3 weeks ago

    Wichita, Kansas, United States REI (Recreational Equipment Inc.) Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Store Sales Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service, promoting REI products and services, and driving sales growth.Key ResponsibilitiesCustomer Service: Assist customers with questions...

  • Spanish Customer Service Representative

    2 weeks ago

    Wichita, Kansas, United States Mass Markets Full time

    About Mass MarketsMCI, a leading Business Process Outsourcing (BPO) company, specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.Our BusinessWe provide a range of services, including customer...

  • Patient Service Representative

    2 weeks ago

    Wichita, Kansas, United States Hunter Health Clinic Full time

    Job Title: Patient Service RepresentativeJob Summary:The Patient Service Representative is a vital member of our team, responsible for delivering exceptional customer service to patients and families. This role requires a high level of communication skills, attention to detail, and the ability to work in a fast-paced environment.Key Responsibilities:Answer...

  • Customer Experience Supervisor

    3 weeks ago

    Wichita, Kansas, United States Cox Enterprises Full time

    About the RoleCox Enterprises is seeking a highly skilled Customer Service Team Lead to join our team. As a key member of our customer-facing team, you will be responsible for leading a team of customer service representatives to deliver exceptional customer experiences.Key ResponsibilitiesLead a team of customer service representatives to achieve high...

  • Customer Experience Ambassador

    1 week ago

    Wichita, Kansas, United States Nothing Bundt Cakes #177 Full time

    Nothing Bundt Cakes #177 is seeking a talented individual to join our team as a Guest Service Representative. As a key member of our bakery team, you will play a vital role in creating an exceptional customer experience. Your primary responsibility will be to ensure that every guest leaves our bakery feeling valued and satisfied. You will be responsible for...

  • Customer Experience Manager

    2 weeks ago

    Wichita, Kansas, United States Fidelity Bank Full time

    **Job Summary****Fidelity Bank is seeking a highly skilled Customer Experience Manager to lead our Contact Center team.****Key Responsibilities:**Develop and implement customer experience strategies to drive business growth and customer satisfaction.Lead a team of customer service representatives to provide exceptional service and support to...

  • Customer Experience Representative

    3 weeks ago

    Wichita, Kansas, United States Emprise Bank Full time

    **Job Summary**At Emprise Bank, we are committed to delivering exceptional customer experiences and providing innovative solutions to help our customers achieve their goals. We are seeking a highly skilled and motivated individual to join our Customer Experience team as an Account Expert.**Key Responsibilities**Provide technical support to customers on...

  • Customer Experience Associate

    6 days ago

    Wichita, Kansas, United States Indigo Books & Music Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative - Operations. As a key member of our store team, you will play a vital role in creating a warm and welcoming environment for our customers.Key ResponsibilitiesSupport the daily operations of the store, ensuring a seamless...

  • Customer Experience Ambassador

    2 weeks ago

    Wichita, Kansas, United States Nothing Bundt Cakes #177 Full time

    About the Role:We're seeking a talented and enthusiastic Guest Service Representative to join our team at Nothing Bundt Cakes #177. As a key member of our bakery team, you'll play a vital role in creating an exceptional customer experience that leaves a lasting impression.Key Responsibilities:Provide top-notch customer service, ensuring every guest feels...

  • Customer Experience Ambassador

    2 weeks ago

    Wichita, Kansas, United States Indigo Books & Music Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our retail team, you will be responsible for creating a warm and welcoming environment in our stores, engaging with customers, and providing exceptional service.Key ResponsibilitiesSupport the daily...

  • Customer Experience Specialist

    2 weeks ago

    Wichita, Kansas, United States JOANN Stores Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Key Holder to join our team at JOANN Stores. As a Key Holder, you will be responsible for delivering exceptional customer experiences, driving sales, and leading the store team to achieve business objectives.Key ResponsibilitiesCustomer Service: Provide outstanding customer service by greeting...

  • Customer Service Representative

    4 days ago

    Wichita, Kansas, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Pizza LLC.Key Responsibilities:Greet customers and provide a positive experienceTake customer orders using technology and Point of Sales SystemEnsure orders are organized and...