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Strategic Accounts Sales Coordinator
2 months ago
- Strategic Accounts Sales Coordinator is a trusted advisor for the Strategic Accounts sales team and customer base. The SASC works to maintain a comprehensive understanding of Ritchie Bros. systems to enable the compilation of complex data to develop actionable steps that will optimize processes, results, and the customer experience.
- Collaborate with internal and external stakeholders to ensure optimized customer experience.
- Work closely with Strategic Account Managers (SAMs) to retain relationships and build customer loyalty
- Ensure all organizational and operational tasks are completed according to company standards.
- Maintain a comprehensive understanding of Ritchie Bros. insights, services, and transactional solutions.
- Partner with Strategic Account Managers on cross-selling activities to support growth of the customer's portfolio.
- Resolve customer questions and concerns relating to solutions menu.
- Prepare contractual agreements between Ritchie Bros. and customers for products or services.
- Manage sensitive and confidential information.
- Facilitate insights, services, and transactional solutions.
- Identify internal business partners and act as a liaison for Strategic Accounts.
- Perform other duties as assigned.
- 2+ years of experience within the following: Sales Support / Sales Administration / High-profile Customer Engagement
- Understanding of legally binding contractual language and terminology
- Advanced level understanding of MS Office and Adobe products:
- Proven ability to exercise independent judgement in a high volume, high pressure, deadline driven environment.
- Interpersonal skills to interface effectively with the necessary stakeholders.
- Capacity to analyze system ability to complete customer requests.
- Proactively identify areas of risk in project execution to management and escalate as appropriate.
- Work collaboratively with other team members from different disciplines and backgrounds.
- Excellence in professional verbal and written communication skills
- Import/export of data, mail merge
- Excel: basic formula creation, pivot tables, and v-lookup
- PowerPoint: creation of presentations
- Outlook: create address books, groups, auto-response, mail rules, shared mailbox, calendar, and task management
- SharePoint: navigation and functionality
- Teams: chat functions, calls, & meetings
- Adobe: editing & digital signatures
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Newnan, Georgia, United States Ritchie Bros. Full timeJob OverviewThe Strategic Accounts Sales Coordinator serves as a key resource for the Strategic Accounts sales team and its clientele. This role requires a thorough comprehension of Ritchie Bros. systems to effectively compile intricate data, enabling the formulation of actionable strategies aimed at enhancing processes, outcomes, and overall customer...
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