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Coordinator for Strategic Client Sales

2 months ago

Newnan, Georgia, United States Ritchie Bros. Full time
Job Overview

The Strategic Accounts Sales Coordinator serves as a key resource for the Strategic Accounts sales team and its clientele. This role requires a thorough comprehension of Ritchie Bros. systems to effectively compile intricate data, enabling the formulation of actionable strategies aimed at enhancing processes, outcomes, and overall customer satisfaction.

Key Responsibilities
  • Engage with both internal and external partners to ensure an optimized customer journey.
  • Collaborate closely with Strategic Account Managers (SAMs) to nurture relationships and foster customer loyalty.
  • Guarantee that all organizational and operational responsibilities are fulfilled in alignment with company standards.
  • Maintain an in-depth understanding of Ritchie Bros. insights, services, and transactional offerings.
  • Assist Strategic Account Managers in cross-selling initiatives to promote the growth of the customer's portfolio.
  • Address customer inquiries and concerns regarding the solutions menu.
  • Draft contractual agreements between Ritchie Bros. and clients for various products or services.
  • Handle sensitive and confidential information with discretion.
  • Facilitate insights, services, and transactional solutions effectively.
  • Identify internal business collaborators and serve as a liaison for Strategic Accounts.
  • Perform additional duties as assigned.
Qualifications
  • Minimum of 2 years of experience in Sales Support, Sales Administration, or High-profile Customer Engagement.
  • Familiarity with legally binding contractual language and terminology.
  • Advanced proficiency in MS Office and Adobe applications.
  • Demonstrated ability to exercise independent judgment in a fast-paced, high-pressure environment.
  • Strong interpersonal skills to effectively engage with necessary stakeholders.
  • Ability to analyze system capabilities to fulfill customer requests.
  • Proactively identify potential risks in project execution and escalate to management as needed.
  • Collaborate effectively with team members from diverse disciplines and backgrounds.
  • Exceptional verbal and written communication skills.
  • Experience with data import/export, mail merge.
  • Excel skills including basic formula creation, pivot tables, and v-lookup.
  • PowerPoint skills for creating presentations.
  • Outlook skills for managing address books, groups, auto-responses, mail rules, shared mailboxes, calendars, and tasks.
  • Familiarity with SharePoint navigation and functionality.
  • Experience with Teams for chat functions, calls, and meetings.
  • Adobe skills for editing and digital signatures.