Customer Service Representative

1 month ago


San Francisco, California, United States Innova Solutions Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Innova Solutions. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving complex issues, and ensuring timely delivery of services.

Key Responsibilities:

  • Provide complex analytics and reporting services to improve client processing systems
  • Manage moderate to complex external client issues
  • Directly advise other organizational units/teams to ensure timely delivery of service or resolution of issues
  • Participate in product development, product enhancement, and system testing to ensure accurate and efficient processing of high-value transactions
  • Solve complex problems based on an understanding and knowledge of the system
  • Integrate in-depth area knowledge with a solid understanding of industry standards and practices to provide solutions to internal and external clients
  • Provide support to lower-level client processing roles
  • May be responsible for allocating and checking work of other team members
  • May be responsible for specific supervisory review, training, and approval actions

Requirements:

  • Bachelor's degree or equivalent combination of education and experience
  • 5-7 years of total work experience preferred
  • Experience in brokerage processing preferred
  • Applicable local/regional licenses or certifications as required by the business

About Innova Solutions:

Innova Solutions is a global technology and business transformation solutions provider, employing approximately 50,000 professionals worldwide. We deliver strategic solutions to our clients, enabling them to operate as leaders in their fields.



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