Current jobs related to Customer Success Manager, Life Sciences Digital Transformation - Somerville - Tulip Interfaces
-
Customer Success Manager
4 months ago
Somerville, United States Deep Health Somerville Full timeJob DescriptionJob DescriptionResponsibilities Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet’s success is its people with the commitment to a better...
-
Account Manager, Digital CRO
3 months ago
Somerville, United States Mass General Brigham Full timeAccount Manager, Digital CRO-(3295631) Description About Us: As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women’s Hospital and Massachusetts General Hospital, Mass General Brigham...
-
Life Sciences Support Specialist
3 weeks ago
Somerville, Massachusetts, United States ChemoMetec Inc. Full timeAbout ChemoMetec Inc.ChemoMetec Inc. is a globally recognized leader in the production of cell counting and analysis devices. Our focus lies in the innovation and manufacturing of high-precision instruments, providing reliable data for a diverse clientele in the biotech, pharmaceutical, and academic sectors.As we embark on an exciting phase of expansion, we...
-
Account Manager, Digital CRO
4 weeks ago
Somerville, United States Mass General Brigham (Enterprise Services) Full timeDescription About Us: As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including...
-
Account Manager, Digital CRO
4 weeks ago
Somerville, United States Mass General Brigham (Enterprise Services) Full timeDescription About Us: As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including...
-
Somerville, Massachusetts, United States Mass General Brigham Full timeAbout Mass General BrighamMass General Brigham is a leading integrated academic healthcare system, comprised of 16 member institutions, including Harvard-affiliated Massachusetts General Hospital and Brigham and Women's Hospital. Our organization is committed to supporting patient care, research, teaching, and service to the community by leading innovation...
-
Life Sciences Support Specialist
4 weeks ago
Somerville, Massachusetts, United States ChemoMetec Inc. Full timeAbout ChemoMetec Inc.ChemoMetec is a globally recognized leader in the production of cell counting and analysis equipment. We focus on the design and manufacturing of high-precision instruments, providing reliable data for numerous clients in the biotech, pharmaceutical, and academic sectors.As we continue to expand, we are seeking motivated individuals to...
-
MDM Data Analyst
3 weeks ago
Somerville, Massachusetts, United States Mastech Digital Full timeAbout the RoleWe are seeking a highly skilled MDM Data Analyst to join our team at Mastech Digital. As a key member of our data management team, you will be responsible for working with our scrum team to ingest data into Profisee, a cloud-based PAAS application hosted in our Azure Kubernetes environment.Key ResponsibilitiesDevelop and Maintain Matching...
-
Life Sciences Technical Support Specialist
4 weeks ago
Somerville, Massachusetts, United States ChemoMetec Inc. Full timeAbout ChemoMetec Inc.ChemoMetec is a global leader in the manufacturing of cell counting and analysis instruments. We focus on creating and delivering high-precision tools that provide reliable data for numerous clients in the biotech, pharmaceutical, and academic sectors.As we continue to expand, we are seeking passionate individuals to join our team. We...
-
Master Data Management Specialist
1 week ago
Somerville, Massachusetts, United States Mastech Digital Full timeMDM Data Analyst Job DescriptionMastech Digital is seeking a highly skilled MDM Data Analyst to join our team.Key Responsibilities:Collaborate with scrum team members to ingest data into Profisee, a cloud-based PAAS application hosted in Azure Kubernetes.Develop and maintain matching strategies and data quality rules to ensure data accuracy.Administer the...
-
Field Support Specialist in Life Sciences
4 weeks ago
Somerville, Massachusetts, United States ChemoMetec Inc. Full timeAbout ChemoMetec Inc.ChemoMetec is a global leader in the manufacturing of cell counting and analysis instruments. We focus on the design and production of high-precision devices that provide reliable data for numerous clients in the biotech, pharmaceutical, and academic sectors.As we continue to expand, we are seeking motivated individuals to join our team....
-
Platforms Designer, Digital Channels
3 months ago
Somerville, United States Mass General Brigham Full timePlatforms Designer, Digital Channels-(3294300) Description About Us At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and...
-
Life Sciences Technical Support Specialist
3 weeks ago
Somerville, Massachusetts, United States ChemoMetec Inc. Full timeAbout ChemoMetec Inc.ChemoMetec is a globally recognized leader in the manufacturing of cell counting and analysis instruments. Our focus lies in the development and production of high-precision devices, providing reliable data for a diverse clientele across the biotech, pharmaceutical, and academic sectors. As we embark on an exciting phase of growth, we...
-
MDM Data Analyst
3 weeks ago
Somerville, United States Mastech Digital Full timeNotes:Hospital in Boston, MA is looking to add a Provider/ MDM Analyst.Ideally this resource will have experience working with an MDM tool (Profisee, Informatica, Infosphere) in a healthcare environment - dealing with Provider data.We will also look at a more junior resource that has experience as a Healthcare Data Analyst doing Credentialing.Additional...
-
Customer Education and Enablement Specialist
2 weeks ago
Somerville, Massachusetts, United States Tulip Interfaces Full timeAbout the RoleWe are seeking a highly motivated Customer Education and Enablement Specialist to join our Digital Transformation Practice Group. As a key member of our team, you will play a critical role in helping our customers transform their operations through consultation and education.Key ResponsibilitiesDesign and produce instructional materials,...
-
Digital Marketing Strategist
6 days ago
Somerville, Massachusetts, United States Typhoon HIL Full timeDigital Marketing SpecialistTyphoon HIL, Inc. is seeking a skilled Digital Marketing Specialist to enhance our global marketing efforts.As a Digital Marketing Specialist, you will play a vital role in creating, managing, and analyzing integrated marketing campaigns to boost awareness of Typhoon HIL, Inc., and its product offerings.We're looking for an...
-
Customer Education and Enablement Specialist
2 weeks ago
Somerville, Massachusetts, United States Tulip Interfaces Full timeAbout the RoleWe are seeking a highly motivated Customer Education and Enablement Specialist to join our Digital Transformation Practice Group. As a key member of our team, you will play a critical role in helping our customers transform their operations through consultation and education.Key ResponsibilitiesDesign and produce instructional materials,...
-
Digital Solutions Analyst
1 week ago
Somerville, Massachusetts, United States Mass General Brigham (Enterprise Services) Full timeAbout the RoleWe are seeking a highly skilled Digital Solutions Analyst to join our team at Mass General Brigham (Enterprise Services). As a key member of our Digital team, you will play a critical role in driving the success of our organization by delivering innovative digital solutions that meet the evolving needs of our clinical staff.Key...
-
Somerville, Massachusetts, United States Mass General Brigham (Enterprise Services) Full timeAbout the RoleThe Ambulatory Care Transformation (ACT) initiative at Mass General Brigham (MGB) is a multi-year, cross-entity redesign of the MGB ambulatory care system. Focused initially on ensuring one call resolution and a consistent patient scheduling experience across all entry points in the ambulatory enterprise, ACT will create a seamless integrated...
-
Somerville, United States Mass General Brigham (Enterprise Services) Full timeThe Ambulatory Care Transformation (ACT) initiative at Mass General Brigham (MGB) is a multi-year, cross-entity redesign of the MGB ambulatory care system. Focused initially on ensuring one call resolution and a consistent patient scheduling experience across all entry points in the ambulatory enterprise, ACT will create a seamless integrated ambulatory care...
Customer Success Manager, Life Sciences Digital Transformation
3 months ago
Tulip, the leader in frontline operations, is helping companies around the world equip their workforce with connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Companies of all sizes and across industries have implemented composable solutions with Tulip's cloud-native, no-code platform to solve some of the most pressing challenges in operations: error-proofing processes and boosting productivity, capturing and analyzing real-time data, and continuous improvement.A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany and Hungary. Focused on composable, human-centric solutions for industrial environments, Tulip is disrupting the MES category and has been recognized as a World Economic Forum Global Innovator. Tulip has also been named one of Energage's Top Workplaces USA and one of Built In Boston's "Best Places to Work" and "Best Midsize Places to Work" for 2023. About You:You like to solve problems. Amid uncertainty, you develop an independent perspective, and know how to structure information and initiatives to make them meaningfulYou communicate clearly across levels, with people from the shop floor to engineering managers to c-level executivesYou have direct experience with implementing manufacturing shop floor change, or implementing business information technology systems to operational environmentsYou are customer-focused and excited to partner with customers to deliver measurable impactYou Google your way out of most problems, and understand that every customer sees the world a bit differentlyWhat skills do I need? BA/BS (MBA/Masters preferred)Direct experience with implementing change in manufacturing and operations4+ years of experience in Account Management, Customer Success (SaaS Customer Success preferred), Management Consulting, or other client-facing roles in the Life Sciences industry, specifically in pharmaceuticalsExperience working in GxP environments with understanding of software validation processes and requirementsExperience creating and leading executive presentations, and experience working with enterprise corporations and multicultural business environmentsExperience coordinating and leading action among cross-functional teams (e.g. Sales, Product, Engineering, Marketing, Professional Services)Bias for action and client impactAbility to travel (estimated 20%)Key Responsibilities:Manage a portfolio of customer accounts, their usage and health relative to digital transformation with Tulip, and Tulip's relationship with each customerGuide customers to use Tulip as a tool to improve their operations through digitization, including recommending use cases and tracking and communicating ROIAct as a trusted partner to customers to ensure and manage contract renewals and support commercial expansionCoordinate across internal teams, from Customer Support, Professional Services, Product Management, and SalesBuild and improve internal processes and content, as mechanisms to scale up and mature the Customer Success functionKey Collaborators:CustomersTulip's partners, who may also be supporting an accountCustomer Delivery and Support teamsSalesProduct ManagementWorking At TulipWe know even great candidates experience imposter syndrome. Even if you don't match every requirement, applying gives you the opportunity to be considered. We're building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include:Direct impact on product and cultureCompany equityCompetitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D Insurance, Flexible Spending Account (FSA), Commuter Benefits, Parental Leave, and 401(K)Flexible work schedule and unlimited vacation policyVirtual company events and happy hoursWe are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations.
