Customer Service Representative

2 months ago

Bradenton, United States Centerstone Full time

Centerstone is among the nation's leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people's lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team

JOB DESCRIPTION:

Minimum Qualifications:

Bachelor's Degree in Social Work, Psychology, Community Counseling or related field. Strong team-oriented attitude, exceptional customer service skills (internal and external), with a clear and compassionate speaking voice, superb organization, attention to detail, excellent data entry, independent worker capable of multi-tasking and adaptability to change. Ability to type a minimum of 35 wpm required.

Preferred Qualification:

Bi-lingual a plus. Experience working in mental health and/or substance abuse fields a plus. Knowledge or experience with FL- Medicaid and/or Insurance a plus.

Special Skills, Knowledge and Abilities:

Verbal and written communication skills. Listening skills. Problem analysis and problem solving.

Essential Functions/Job Duties:

  • Provides telephone brief screenings of clinical needs, and funding sources, to individuals and families requesting outpatient services, documenting in Avatar.
  • Monitors appointment availability to identify service access issues and notifies supervisor as well as program supervisor.
  • Coordinates and schedules outpatient appointments and referral services for appropriate clients with disposition appropriate based on the brief screening.
  • Establishes positive working relationships with other Centerstone programs and sites to ensure efficient client referral and coordination across continuums of care.
  • Identifies quality and service access improvement opportunities and recommends appropriate action plans to address or resolve, with clients and with staff.
  • Participates as a team member and contributes to the enhancement of the department, including continuous education of behavioral health knowledge to non-Bachelors team members.
  • Coordinates and provides appropriate disposition for medication related calls, including refill requests, side effects, & prior authorizations.
  • Assess and provide interventions for at crisis callers via phone using active listening, crisis intervention and suicide risk assessment skills.
  • Manage reports to monitor and make re-engagement efforts to high risk populations. Provides Level of Care Assessments PRN to individuals.
Work Environment/Physical Demands:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This is largely a sedentary role, sitting or standing in place for long periods.

Position Type, Expected Hours of Work and Travel:

This is a full-time position, and the expected work hours are 40 hours per week. Operation hours are Monday-Friday between the hours of 7:30am - 7:00pm. Some evening hours required, weekend hours optional when needed seasonally.

Time Type:
Full time

Pay Range:
$15.75$22.00

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:
  • Medical, dental, and vision health coverage
  • Flexible Spending and Health Savings Accounts
  • 403b retirement plan with company match
  • Paid time off and ten paid holidays
  • AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
  • Diversity, Equity, and Inclusion employee resource groups
  • Continuing education opportunities
  • Employee Assistance Program


Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. Centerstone does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our beliefs toward diversity and inclusion.

Our approach to diversity is simple-it's about embracing everyone. Together, we continue to develop an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our employees. It powers our innovation and connects us closer to each other, to our clients and the communities we serve. We strive to create a workplace that reflects the growing world around us, and where everyone feels empowered, safe and welcomed.

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