![Cogent Infotech Corporation](https://media.trabajo.org/img/noimg.jpg)
Customer Services Representative
2 months ago
Position Overview:
Customer Care Specialist will answer incoming calls in a professional manner and provide a fast, accurate and friendly experience for all customer inquiries. You will be responsible for
handling all customers concerns and making sure the all customers’ needs are met. You will need to provide excellent service that will result in a one call resolution.
Essential Responsibilities:
· Provide information or guidance to rental car customers using a positive, empathetic and professional approach
· Use appropriate tools and resources to reach a complete and accurate resolution focusing on one call resolution
· Develop and maintain product, process and technical knowledge related to services
· Exhibit effective verbal and interpersonal communication skills tailored to the audience
· Meet the performance goals established for the position in the areas of efficiency, schedule adherence, quality, customer satisfaction and attendance
· Other duties as assigned
Qualifications:
· High School Diploma or GED equivalent
· 1 year of customer service experience, inbound call center experience in a fast-paced environment is a plus
· Strong computer skills with the ability to navigate efficiently between applications,
· including Microsoft Office
· Minimum of 30 words per minute typing skills
· Strong interpersonal skills and ability to interact with varying personalities
· Bi-lingual (Spanish) is a plus.
Company DescriptionAt Cogent, we are dedicated to pushing the boundaries of our expertise to set new industry standards. Through continuous refinement of our processes and broadening our services to meet evolving needs across industries, we provide effective, future-forward and comprehensive solutions.Company DescriptionAt Cogent, we are dedicated to pushing the boundaries of our expertise to set new industry standards. Through continuous refinement of our processes and broadening our services to meet evolving needs across industries, we provide effective, future-forward and comprehensive solutions.-
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