Operations Manager

3 weeks ago

Tacoma, United States Clearfield Full time

About CLEAR: Have you ever had that green-light feeling? When you hit every green light and the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 15+ million passionate members and hundreds of partners around the world, CLEAR's identity platform is transforming the way people live, work, and travel. Whether it's at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.Perks of Being a Team Member at CLEARCompetitive compensation structure with base and target bonus10 days paid time off, increasing with time in service and 10 company-paid holidays $100 monthly wellness stipend for health and fitness-related expenses401k Retirement Plan with company matchComprehensive benefit offerings that include medical, dental, vision, pet, home, and auto insurance, company-paid disability and life insurance, and MetLaw legal benefitsFamily Planning benefits through KindBodyPaid Parental LeaveFamily, Military & Bereavement Leave ProgramEmotional Well Being AssistanceOngoing training & development programs to grow & advance your career with a growing company Free CLEAR memberships for you and one other. Plus a discounted membership for three friendsTerms and conditions of the benefit, including eligibility are detailed in the applicable benefit policy or plan and are subject to change without notice.Who We Are:A Day in the Life at CLEARHow CLEAR works Our Values About the Position:The Operations Manager will be a part of our airport leadership team, reporting to the General Manager and leading and driving the daily operations of a team of hourly Ambassadors. The ideal candidate for this position thrives in a fast-paced environment, and is a hands-on coach for security, customer service and sales. Key Responsibilities Include:Spend 80% of time on the floor in a customer-facing environment at the airport.Ensure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity.Manage day-to-day operations of a team of Ambassadors that utilize CLEAR technology to perform duties related to airport security, customer service and salesSupport an open and exciting work environment that motivates all team members, fostering creativity, innovation, advancement.Coach, mentor, and train the team to meet sales and customer service goals and standardsDrive new enrollments through the airport sales program by consistent sales coaching, contests and recognition.Analyze key metrics, customer feedback and direct "on the floor" observations to make informed decisions on how to improve team performanceRepresent CLEAR throughout the airport, TSA and airline communityIdeal candidates will have:At least 3 years of leadership experience in a customer-facing operation (i.e. retail, restaurants, hospitality, rental cars). Excellent interpersonal and communication skills with the ability to motivate, mentor and influence others.Solid leadership and organizational skills, and ability to manage multiple priorities in an ever-changing environmentExperience with employee engagement, customer satisfaction, sales and adhering to compliance standards. Proficiency in using technology daily in your workRequired to successfully complete a government background investigationAbility to stand/walk for extended periods of timeAbility to follow policies and procedures set forth by CLEAR, airport, state and federal regulationsAvailability to work a non-traditional schedule (i.e. weekends, holidays, early mornings, and/or evenings)CLEAR is an equal opportunity employer and does not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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