Client Care Representative

4 months ago

Leesburg, United States Ethos Veterinary Health Full time

Bush Veterinary Neurology Service in Leesburg, VA is looking for a Client Care Representative to join our outstanding team

At Bush Veterinary Neurology Service, we acknowledge and value our supportive team members. They are educated and skilled individuals who are compassionate and care deeply for our patients. They play a significant role in our organization's success and our patients' health. As such, BVNS believes in recognition and fair compensation for our team members by providing:

  • Full-Time position, 40 hours a week plus opportunity for over-time
  • Leadership opportunities
  • Customized training plans to assist in successfully meeting career goals
  • Extensive Employee Assistant Program and Mental Health Benefits
  • Eligibility for our quarterly Support Staff Bonus Program
BVNS Leesburg is growing and expanding If you are looking for a new and exciting work environment where your education and advanced skillset are appreciated and where you can continue growing in your career, BVNS may be right for you

Responsibilities and Expectations:
  • Greet clients and guide them through check-in procedures
  • Answer incoming phone calls, voicemails and emails
  • Provide compassionate client communication and education
  • Schedule patient appointments
  • Record requests and communications with referring veterinary offices and pharmacies
  • Utilize practice management software to maintain client and patient records
  • Administrative duties such as filing, data entry, faxing, emailing, etc.
  • Check-out clients, ensuring discharge information and charges are correct
  • End of day processes
Qualifications and Skills:
  • Veterinary Receptionist experience is a must, 1 year minimum
  • EzyVet or SmartFlow experience a plus
  • Professional phone, in-person and email etiquette a must
  • The ability to handle stressful or emergent situations in a calm and supportive manner
  • Excellent verbal and written communication
  • Proven customer service skills
  • Positive team player
  • Experience with Microsoft programs and ability to quickly learn company software systems
  • Experience with a multi-line phone system
  • High School Diploma, GED, or higher education
Benefits and Compensation:
  • Compensation is based on experience and skill set. $19 - 22/hr
  • Medical, Dental, and Vision Benefit Plans
  • Extensive Employee Assistant Program and Mental Health Benefits
  • 401(k) with Company Match
  • Paid Time Off and Six (6) Paid Holidays Off
  • Annual allowance for scrubs and other BVNS apparel
  • Other voluntary benefit plans available including Life, STD, LTD, Aflac, Pet Insurance, Legal, etc.
  • Employee discounts on neuro-related services, medications, and lab work
Additional Requirements:
  • Must be eligible to work in the United States and have original, unexpired documents to verify eligibility.
  • Must be able to pass a 7-year background check and drug test (complying with local, state and Federal guidelines).
  • Have a valid high school diploma or GED

About Us:
Bush Veterinary Neurology has four locations across 2 states Our clinics are operated by board certified neurologists that provide same-day life-saving neurosurgery and long-term medical management. Our hospitals house state of the art equipment to provide advanced diagnostic testing including cerebrospinal fluid collection/analysis, computed tomography, electroencephalography, MRI and more Our neurologists perform both spinal and brain surgeries. Some of these surgeries include intervertebral disc surgery, brain tumor removal, foramen magnum decompression, ventricular shunt replacement and more Veterinary technicians play an integral role in our hospital whether they are handling patient care, taking care of clients, running our diagnostic imaging equipment, or assisting doctors in surgery. You will fully utilize your skillset and continue to develop your knowledge for years to come We are looking for a compassionate technician who is ready to put their skills and leadership ability to work
Please check out these videos:
  • Welcome to the new Ethos Veterinary Health (EVH): Welcome to the New EVH
  • Meet Dr. Wood, our Leesburg DVM: Dr. Wood BVNS Leesburg
  • 5 Reasons to Join Ethos Veterinary Health: 5 Reasons to Join EVH
  • A patient's story: Meet Winston


Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, EVH provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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