Customer Care Advocate

2 weeks ago

Santa Fe Springs, United States Fashion Nova Full time
About Us

Fashion Nova is the world's leading trend-to-market fashion and lifestyle brand with high-growth categories across its Women, Men, Kids and Beauty divisions. Renowned for delivering the most-wanted styles to millions worldwide, Fashion Nova earned the title of the Top 5 Most-Searched Fashion Brand on Google in 2022, alongside Louis Vuitton and Nike.

Founder & CEO Richard Saghian launched the brand in 2006, from a retail location in Los Angeles. After multiple store openings, Saghian launched the e-commerce website for Fashion Nova in 2013, pioneering a disruptive social commerce model of affordable, on-trend, size-inclusive clothing online - powered by an innovative, social media-first marketing strategy.

Today, Fashion Nova has amassed over 40 million social media followers, with annual sales of approximately $2 billion

The brand's name has been featured in chart-topping hit songs by Cardi B, Drake, 21 Savage, Saweetie, The Game, Tyga and Offset and its styles have been worn by many celebrities, artists and athletes including Meg The Stallion, Ice Spice, Chris Brown, Floyd Mayweather, Rick Ross, Kourtney Kardashian, and Kylie Jenner

About The Role
Under direct supervision, the Seasonal Customer Care Support Advocate provides support and assistance to a global customer base across a variety of platforms including web submission and social media. This is a full-time, seasonal employment opportunity until January 10, 2025, with a possibility for extension and/or conversation. As a Seasonal Customer Care Support Advocate, your role is to support the Customer Care Team while working to maintain positive relationships between departments and servicing the needs of the customer. You must be an effective communicator and a multitasking guru. Primary responsibilities include claims processing, agent account inquiries, escalated issues, and other one-off tasks as needed. The work location of this position will be at our distribution center located in Santa Fe Springs, California.

Responsibilities
  • Consistently provide quick, thorough, and meaningful interactions to customers through a variety of platforms including email, web submission, and social media
  • Use different systems / software as needed to complete the tasks, such as Salesforce, Shopify, HighJump, etc.
  • Respond and resolve a variety of issues using our CRM while providing a high level of service in a timely manner.
  • Communicate with all teams to reach the best solution for new issues and/or problems that arise.
  • Assist customers to resolve their issues, including but not limited to: credits, refunds, returns, order problems, missing / damaged items, shipping / tracking, claims, inventory, sizing, feedback / complaints as necessary.
  • Handle communications between transport companies and internal teams to ensure successful claim processing.
  • Resolving higher tier level issues that are escalated from other agents.
  • Depending on the company needs and scheduling, step in to resolve other customer related issues, including but not limited to: using email services, upselling, assisting with training, offering feedback, or responding / resolving reviews and complaints as needed.
  • Support other customer care center locations by answering questions, resolving issues, or assisting with training.
  • Assist the Warehouse Teams with locating and supplying missing customer information requests.
  • Work collaboratively with other agents to achieve key performance metrics and reach goals.
  • Demonstrate accountability for daily performance (i.e. AHT, FCR, CSAT, occupancy, adherence, and attendance).
  • Use available knowledge / training tools to maintain proficiency across all channels and assigned skills.
  • Complete special projects as requested by the management team.
  • Any other duties assigned by management.
Required Skills
  • Minimum six (6) months - one (1) year of previous customer service, contact center, e-commerce, or retail experience.
  • High School Diploma or equivalent.
  • Customer service experience is a must.
  • Familiarity with contact center metrics, scorecards, and KPI's.
  • Customer centric attitude with stellar quality attributes in tone/demeanor/critical thinking.
  • Experience using online software applications and services.
  • Familiarity with CRM Tools, such as Salesforce.
  • High ability to work efficiently and quickly without a lack of superior quality.
  • Exceptional attention to detail and quality control.
  • Ability to work autonomously to organize and prioritize workload in a dynamic environment.
  • Effective communication and interpersonal skills.
  • Work both independently and as part of a team in a fast-paced multi-tasking environment.
  • Flexible thinker, that is able to adapt and customize responses to customers.
  • Ability to work with direct supervision, and work well with others at all levels in the organization.
  • Typing WPM: 35 or above
  • Commit to a mandatory additional hours of work per week during high demand season
  • Being flexible to work both weekdays and weekends
  • Being able to work remotely on specified days
Benefits
  • Employee Discount
  • Kitchen stocked with great snacks and drinks
  • Fun and friendly culture


EEOC STATEMENT

Fashion Nova, Inc., and subsidiaries thereof, is an Equal Opportunity Employer. We are steadfast in our commitment to equal employment opportunities and pledge that these objectives are reflected in all aspects of our daily operations. We will continue to recruit, hire, train, and advance in employment qualified individuals in all job titles without regard to race, color, national origin, gender, sexual orientation, gender identity, religion, age, status as a protected veteran, criminal history, or status as an individual with a disability; and shall not discriminate against any individual, any such characteristic, nor any other classification protected by local, state and|or federal law.

NOTICE AT COLLECTION

  • Customer Care Advocate

    1 month ago

    Santa Fe Springs, United States Fashion Nova Logistics Full time

    About Us At Fashion Nova, we have strived for success and creativity to make this the top e-commerce brand in the world. With a team based out of Los Angeles, California, we are motivated to take Fashion Nova to the next level. Our goal is to hire candidates that are positive go-getters and problem solvers who love fashion. The right candidate should be able...

  • Customer Service Advocate

    4 weeks ago

    Santa Fe, United States Voice 8 System Full time

    Customer Service AdvocateRemote Job Join Our Remote Dream Team Deliver Outstanding Customer Service from Anywhere! Are you a customerfocused superstar with a passion for going above and beyond to exceed expectations Are you ready to unleash your potential and thrive in a remote work environment If so we want you on our team! Voice 8 System is seeking Remote...

  • Customer Success Advocate II

    2 weeks ago

    Santa Fe, New Mexico, United States Lumen Inc Full time

    About LumenLumen is a leading provider of digital infrastructure solutions, connecting people, data, and applications with speed, security, and reliability. Our mission is to ignite business growth by empowering customers to achieve their goals through innovative technology and exceptional service.The RoleWe are seeking a highly motivated and experienced...

  • Customer Care Team Lead

    3 weeks ago

    Santa Fe Springs, California, United States Fashion Nova Full time

    Customer Care Team Leadat Fashion NovaJob SummaryThe Customer Care Team Lead will provide exceptional support and assistance to a global customer base across various platforms, including email, phone, chat, web submission, and social media. This role requires collaboration with Customer Care Supervisors to manage escalated tickets, research and resolve...

  • Customer Care Team Lead

    4 months ago

    Santa Fe Springs, United States Fashion Nova Full time

    **Customer Care Team Lead** at FN Logistics, LLC Santa Fe Springs, CA **Position Summary** The Customer Care Team Lead will provide support and assistance to a global customer base across a variety of platforms, including email, phone, chat, web submission, and social media. Working collaboratively with Customer Care Supervisors, the incumbent manages...

  • Care Coordinator

    1 month ago

    Santa Fe Springs, California, United States Prime Providers Full time

    Job SummaryPrime Providers is seeking a highly motivated and compassionate Care Coordinator to join our team. As a key member of our clinical support team, you will be responsible for building strong relationships with clients and nursing staff, providing exceptional customer service to patients and families, and ensuring that our nursing staff are...

  • Care Coordinator

    4 weeks ago

    Santa Fe Springs, California, United States Prime Providers Full time

    Job SummaryPrime Providers is seeking a highly motivated and compassionate Care Coordinator to join our team. As a Care Coordinator, you will play a critical role in building strong relationships with clients and nursing staff, providing exceptional customer service, and ensuring the efficient utilization of our staff.Key Responsibilities:Client...

  • Guest Advocate

    4 months ago

    Santa Fe Springs, United States Target Full time

    Target - 10621 Carmenita Rd [Retail Cashier / Customer Service / Team Member] As a Guest Advocate at Target, you'll: Create a welcoming experience by authentically greeting, every guest every time; Make a connection with guests by engaging in friendly and genuine conversation throughout each transaction; Welcome guests into self-checkout and provide...

  • Customer Advocate

    1 month ago

    Santa Clara, United States Jobs for Humanity Full time

    Company Description Jobs for Humanity is collaborating with Safelite to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: Safelite Job Description Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company....

  • Customer Service Representative

    3 weeks ago

    Santa Fe Springs, California, United States Fashion Nova Logistics Full time

    About Fashion Nova LogisticsFashion Nova Logistics is a leading fashion and lifestyle brand with a strong presence in the global market. Our company is committed to delivering high-quality products and exceptional customer service to our customers worldwide.Job SummaryWe are seeking a highly skilled and motivated Seasonal Customer Care Support Advocate to...

  • Director of Customer Care

    4 months ago

    Santa Fe Springs, United States Fashion Nova Full time

    **Director of Customer Care** at FN Logistics, LLC Santa Fe Springs, CA **Position Summary** The Director of Customer Care will be responsible for the strategic leadership and tactical execution of our customer support organization. The Director of Customer Care leads and scales a team of support professionals to achieve business objectives and exceed...

  • Patient Care Advocate

    7 days ago

    Colorado Springs, United States Serenity Healthcare, LLC Full time

    PCA (Patient Care Advocate) Serenity Healthcare is seeking a Patient Care Advocate to add to our team of clinical support staff that will help guide our patients in taking back their lives. As a Patient Care Advocate, you are the catalyst for helping patients qualify for interventional treatments and helping them understand the benefits of Serenity's...

  • Customer Service Representative

    2 weeks ago

    Santa Fe Springs, California, United States AGSE Full time

    Job SummaryAn Inside Customer Account Manager is a key customer advocate who builds relationships with commercial customers by providing exceptional service and support. This role involves engaging with customers to understand their needs and providing solutions to meet their requirements.Key ResponsibilitiesManage customer requests for quotes and orders,...

  • Customer Service Representative

    2 weeks ago

    Santa Fe Springs, California, United States AGSE Full time

    Job SummaryAn ambitious primary customer advocate engages and builds relationships with commercial customers by providing feedback to inquiries. Utilizing strong organizational and process skills, this role provides oversight of pricing, lead-times, and contractual requirements of quotes and orders. With limited direct supervision, this position plays a...

  • Customer Service Team Lead

    4 weeks ago

    Santa Fe Springs, California, United States Fashion Nova Full time

    **Job Summary**The Customer Service Team Lead will provide support and assistance to a global customer base across various platforms, including email, phone, chat, web submission, and social media. Working collaboratively with Customer Service Supervisors, the incumbent manages escalated tickets, researches and resolves complex customer situations, analyzes...

  • Customer Service Representative

    2 weeks ago

    Santa Fe Springs, California, United States Fashion Nova Full time

    About Fashion NovaFashion Nova is a leading trend-to-market fashion and lifestyle brand with high-growth categories across its Women, Men, Kids, and Beauty divisions. As a Seasonal Customer Care Support Advocate, you will play a crucial role in delivering exceptional customer experiences across various platforms, including web submissions and social...

  • Customer Service Representative

    3 days ago

    Santa Fe Springs, California, United States Fashion Nova Full time

    About UsFashion Nova is a leading trend-to-market fashion and lifestyle brand with high-growth categories across its Women, Men, Kids, and Beauty divisions. Our brand is renowned for delivering the most-wanted styles to millions worldwide, earning us the title of the Top 5 Most-Searched Fashion Brand on Google in 2022, alongside Louis Vuitton and Nike.Our...

  • Guest Advocate

    3 weeks ago

    Santa Fe, United States Target Full time

    Target - 3550 Zafarano Dr [Retail Cashier / Customer Service / Team Member] As a Guest Advocate at Target, you'll: Create a welcoming experience by authentically greeting, every guest every time; Make a connection with guests by engaging in friendly and genuine conversation throughout each transaction; Welcome guests into self-checkout and provide assistance...

  • Customer Service Delivery Advocate

    3 weeks ago

    Colorado Springs, Colorado, United States Carvana Full time

    About the RoleWe're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Delivery Advocate. As a key member of our Market Operations team, you will play a critical role in delivering exceptional customer experiences and representing our dynamic brand in dynamic ways.Key ResponsibilitiesDeliver vehicles straight to...

  • Patient Care Advocate

    6 days ago

    Colorado Springs, Colorado, United States Serenity Healthcare, LLC Full time

    About the RoleWe are seeking a highly skilled Patient Care Advocate to join our team at Serenity Healthcare, LLC. As a Patient Care Advocate, you will play a critical role in guiding our patients in taking back their lives by helping them understand their treatment options and providing exceptional support throughout their journey.Key ResponsibilitiesAct as...