Customer Service Representative

5 days ago


Santa Fe Springs, California, United States AGSE Full time
Job Summary

An Inside Customer Account Manager is a key customer advocate who builds relationships with commercial customers by providing exceptional service and support. This role involves engaging with customers to understand their needs and providing solutions to meet their requirements.

Key Responsibilities
  • Manage customer requests for quotes and orders, ensuring timely and accurate processing.
  • Collaborate with internal departments to ensure customer needs are met and resolve any issues that may arise.
  • Monitor and maintain customer data, including equipment returns, complaints, and satisfaction surveys.
  • Interface with customers to provide feedback and support, ensuring a high level of customer satisfaction.
Requirements and Qualifications
  • Bachelor's degree in business or a related field.
  • 2-5 years of customer service experience.
  • Intermediate skill level in Microsoft Office Suite.
  • Ability to work in a structured, process-oriented environment.
  • Excellent communication and negotiation skills.
Preferred Qualifications
  • Previous aerospace industry experience.
  • Previous manufacturing industry experience.
  • Experience reading and interpreting technical documents.
  • Comprehensive understanding of Enterprise Resource Planning (ERP) Systems.
Working Conditions

This role requires working in a typical office environment with occasional exposure to moving equipment and potentially hazardous materials.



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