Customer Service Delivery Advocate
2 days ago
We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Delivery Advocate. As a key member of our Market Operations team, you will play a critical role in delivering exceptional customer experiences and representing our dynamic brand in dynamic ways.
Key Responsibilities- Deliver vehicles straight to customers' doors with our custom car haulers, providing a seamless and memorable experience.
- Load and unload vehicles onto the hauler, ensuring safe and efficient transportation.
- Complete customer paperwork and maintain accurate records in our customer tracking system.
- Drive safely and maintain a clean driving record, adhering to Carvana's CMV Driver Qualification policy.
- At least 2 years of customer-facing experience.
- Ability to perform physically demanding tasks, including detailing vehicles and loading/unloading vehicles onto our haulers.
- Excellent visual acuity and manual dexterity for frequent driving.
- Ability to read, write, speak, and understand English.
- Valid driver's license and ability to pass a background check.
- Competitive hourly compensation of $18.00/hour.
- Opportunity to increase hourly compensation by $0.50 every 3 months based on performance.
- Comprehensive benefits package, including medical, dental, vision, and matching 401(k).
- Additional perks, such as student loan payments, discounts on vehicles, and benefits for pets.
At Carvana, we're passionate about delivering exceptional customer experiences and building a brand that stands for honesty, transparency, and customer satisfaction. If you share our values and are committed to excellence, we encourage you to apply for this exciting opportunity to join our team.
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