Retailer Experience Specialist

4 weeks ago

Cottage Grove, United States Andersen Full time

Renewal by Andersen is a pioneer in the window and door industry, and innovation is a huge part of who we are. Renewal by Andersen Signature Service combines the perfect combination of the best people in the industry, a superior process, and an exclusive product. As such, we take great care in building a team of skilled, passionate Difference Makers, caring for our team members' personal and professional growth, and celebrating our differences. We are committed to an inclusive and diverse workplace where all people feel respected, valued, and driven to realize their full potential. We always have opportunities for our team members to give back to the causes they're most passionate about, and as an Energy Star Partner of the Year for many years, Renewal by Andersen is committed to environmental health and sustainability. If you want to be a Difference Maker, Renewal by Andersen is the place for you. The Retailer Experience Specialist will support daily operational activities of the Retailer Experience Team, be a process and product subject matter expert and work closely with Retailer Experience Supervisor. The Retailer Experience Specialist will identify areas of improvement and work to develop standard operating procedures for the team, support RECs [Retailer Experience Coordinators], be point of contact for cross functional internal teams, and provide assistance to Renewal by Andersen retail partners externally. PRIMARY RESPONSIBILITIES Provide day to day working direction to Retailer Experience Coordinators. Be a subject matter expert for RECs and external business partners; utilize business knowledge to find acceptable resolution for emerging issues. Utilize excellent written and verbal communication skills to relay pertinent information to business partners both internally and externally. Develop and implement communication strategies to promote understanding of department processes to cross functional teams. Design and deliver standard operating procedures focusing on order processing and retailer experience processes for the team. Provide working direction to RECs, focusing on reporting, order processing policies, and ensuring expectations are met. Train RECs, retailers, and business partners on standard work updates and/or new processes. Resolve escalated issues and support RECs with retailer concerns/communications. Maintain professional and technical knowledge through formal and informal continuing education opportunities. QUALIFICATIONS AND SKILLS Bachelor's degree or an equivalent combination of education and experience. Minimum of 6-7 years of leadership experience or an equivalent combination of demonstrated performance, skills and expertise. Technical skills - PowerPoint, Excel, Word and Data Analytics. Customer Knowledge - understanding the needs, preferences, demographic data, trends and issues affecting our various markets, market segments, and customers. Organization/Business Unit Knowledge - understanding of the strategy, structure, culture, systems, processes, information sources, and interdependencies of our company. Knowledge of Products/Services - understanding the technical aspects of our products and services including features, benefits and uses or applications. Problem Solving/Opportunity Identification - using participative processes to define problems, identify causes, and select solutions that optimize performance and stakeholder ownership and acceptance. Creative Thinking - perceiving things in new and unfamiliar ways, making unusual associations and generating original ideas, new possibilities, and new or improved solutions. CULTURE AND BENEFITS "Be Orange. Be You" is how we express our belief that by embracing our differences and empowering you, we'll be a stronger team able to accomplish what otherwise wouldn't be possible. This Orange spirit has helped us become the #1 innovative window and door brand and the one homeowners love the most. It's also why we're committed to supporting you to approach each day with a bright outlook. Benefits include, and are not limited to: Medical/Dental/Vision/Life Insurance Health Savings Account contributions Paid holidays plus PTO 401(k) plan & contributions Professional development and tuition reimbursement opportunities Charity contributions Nationwide career opportunities We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today. In 2024, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance. Andersen is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Posting City: Cottage Grove, MN #J-18808-Ljbffr

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