Current jobs related to Senior Customer Experience Analyst - Cottage Grove, Minnesota - Renewal by Andersen

  • Senior Systems Analyst

    6 days ago

    Cottage Grove, Minnesota, United States Summit Credit Union Full time

    Job Title: Senior Systems AnalystSummit Credit Union is seeking a highly skilled Senior Systems Analyst to join our IT Department. As a key member of our team, you will be responsible for providing technical support and guidance to our staff, ensuring the smooth operation of our systems and applications.Key Responsibilities:Manage the lifecycle of...

  • FOIA Analyst

    2 weeks ago

    Cottage Grove, Minnesota, United States Leidos Full time

    Job Title: Senior FOIA AnalystLeidos is seeking a highly skilled Senior FOIA Analyst to support an Intelligence Community (IC) program in McLean, VA. As a key member of our team, you will play a critical role in ensuring the timely and accurate review and release of classified and sensitive information under the Freedom of Information Act (FOIA), Privacy Act...

  • Senior Systems Analyst

    4 days ago

    Cottage Grove, Minnesota, United States Summit Credit Union Full time

    Job SummaryWe are seeking a highly skilled Senior Systems Analyst to join our IT Department at Summit Credit Union. The ideal candidate will have a strong background in financial systems analysis and a proven track record of providing exceptional technical support to our team.Key ResponsibilitiesProvide day-to-day applications, network, workstation, and...

  • Accounting Senior Analyst

    4 weeks ago

    Cottage Grove, Minnesota, United States Securian Financial Group Full time

    Accounting Senior AnalystSecurian Financial Group is seeking a highly skilled Accounting Senior Analyst to join our Institutional Retirement Solutions (IRS) finance team. As a key member of our team, you will play a critical role in designing accounting for new products, preparing accounting entries for our GAAP and Statutory financial statements, and...

  • Senior Systems Analyst

    6 days ago

    Cottage Grove, Minnesota, United States Summit Credit Union Full time

    Job Title: Senior Systems AnalystSummit Credit Union is seeking a highly skilled Senior Systems Analyst to join our IT Department. As a key member of our team, you will be responsible for providing technical support and guidance to our staff, ensuring the smooth operation of our systems and applications.Key Responsibilities:Provide day-to-day applications,...

  • Customer Experience Leader

    4 weeks ago

    Cottage Grove, Minnesota, United States Andersen Full time

    Lead a Customer-Centric MissionAs a key member of the Andersen team, you will represent our customers' needs, leveraging customer data and in-market insights to balance business and customer requirements. Your focus will be on driving customer lifetime value through strategic initiatives that enhance the customer experience.Key Responsibilities:Develop and...

  • Customer Experience Strategist

    9 hours ago

    Cottage Grove, Minnesota, United States Andersen Full time

    Customer Experience DirectorAt Andersen, we're committed to delivering exceptional customer experiences that drive business growth and customer loyalty. As our Customer Experience Director, you'll play a critical role in leading our customer-first mission, leveraging customer data and in-market insights to balance customer needs with business objectives.Main...

  • Customer Experience Director

    5 days ago

    Cottage Grove, Minnesota, United States Renewal By Andersen Full time

    Job Title: Director of Customer ExperienceRenewal by Andersen is seeking a highly motivated and experienced Director of Customer Experience to lead our customer experience initiatives. As a key member of our leadership team, you will be responsible for developing and implementing strategies to improve customer satisfaction, retention, and long-term value.Key...

  • Director of Customer Experience

    4 weeks ago

    Cottage Grove, Minnesota, United States Andersen Full time

    Job SummaryThe Director of Customer Experience is a key leadership role responsible for driving customer-centric initiatives across the organization. This role will lead the development and implementation of customer experience strategies, ensuring seamless interactions and memorable experiences for our customers.Key ResponsibilitiesDevelop and execute...

  • Customer Experience Specialist

    4 weeks ago

    Cottage Grove, Minnesota, United States Nathan Pica-Anderson - State Farm Agent Full time

    About Our AgencyWe are a growth-oriented agency with a team of highly motivated individuals. Our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.Job OverviewWe are seeking a vibrant individual who thrives on providing exceptional customer experiences. As a State Farm Agent Team Member, you...

  • Financial Reporting Analyst

    3 weeks ago

    Cottage Grove, Minnesota, United States Securian Financial Group Full time

    Job SummarySecurian Financial Group is seeking a highly skilled Financial Reporting Analyst to join our team. As a Financial Reporting Analyst, you will play a crucial role in preparing and distributing internal financial statements, regulatory accounting filings, and external audited financial statements and disclosures.Key ResponsibilitiesPrepare and...

  • Senior Systems Analyst

    2 days ago

    Cottage Grove, Minnesota, United States Summit Credit Union Full time

    Job SummaryWe are seeking a highly skilled Sr. System Analyst to join our IT Department at Summit Credit Union. As a key member of our team, you will be responsible for providing technical support and guidance to our staff, ensuring the smooth operation of our systems and applications.Key ResponsibilitiesProvide day-to-day applications, network, workstation,...

  • Financial Reporting Analyst

    4 weeks ago

    Cottage Grove, Minnesota, United States Securian Financial Group Full time

    Financial Reporting AnalystSecurian Financial Group is seeking a highly skilled Financial Reporting Analyst to join our team. As a key member of our financial reporting team, you will play a critical role in preparing and distributing internal financial statements, regulatory accounting filings, and external audited financial statements and...

  • Supply Chain Analyst III

    3 weeks ago

    Cottage Grove, Minnesota, United States Renewal by Andersen Full time

    Job Title: Supply Chain Analyst IIIRenewal by Andersen is a pioneer in the window and door industry, and innovation is a key part of our success. We are seeking a highly skilled Supply Chain Analyst III to join our team and contribute to our mission of delivering exceptional customer experiences.Job Summary:The Supply Chain Analyst III will be responsible...

  • Board Certified Behavior Analyst

    6 days ago

    Cottage Grove, Minnesota, United States Washington County Public Schools Full time

    Job Title: Board Certified Behavior AnalystWashington County Public Schools is seeking a highly skilled Board Certified Behavior Analyst to join our team.Job Summary:The Board Certified Behavior Analyst will be responsible for collaborating with schools and staff to develop, implement, and assess behavior plans and learning strategies to support students...

  • Board Certified Behavior Analyst

    6 days ago

    Cottage Grove, Minnesota, United States Washington County Public Schools Full time

    Job Title: Board Certified Behavior AnalystWashington County Public Schools is seeking a highly skilled Board Certified Behavior Analyst to join our team.Job Summary:The Board Certified Behavior Analyst will be responsible for collaborating with schools and staff to develop, implement, and assess behavior plans and learning strategies to support students...

  • Board Certified Behavior Analyst

    5 days ago

    Cottage Grove, Minnesota, United States Washington County Public Schools Full time

    Job Title: Board Certified Behavior AnalystWashington County Public Schools is seeking a highly skilled and dedicated Board Certified Behavior Analyst to join our team.Job Summary:The Board Certified Behavior Analyst will work collaboratively with schools and staff to develop, implement, and assess behavior plans and learning strategies to support students...

  • Senior Business Systems Analyst

    5 days ago

    Inver Grove Heights, Minnesota, United States C4 Technical Services Full time

    Job Title: Senior Business Systems AnalystC4 Technical Services is seeking a highly skilled Senior Business Systems Analyst to join our IT Department. As a key member of our Sustainability Team, you will be responsible for leading projects of medium to high complexity, collaborating with the Product Delivery Manager and Product Manager.Key...

  • Senior Business Systems Analyst

    3 hours ago

    Inver Grove Heights, Minnesota, United States C4 Technical Services Full time

    Job Title: Senior Business Systems AnalystWe are seeking a Senior Business Systems Analyst to join our IT Department. The ideal candidate will have excellent communication skills, both verbal and written, be detail-oriented, and able to work in a team environment and independently.Key Responsibilities:Leads projects of medium to high complexity, as part of a...

  • Financial Reporting Specialist

    1 month ago

    Cottage Grove, Minnesota, United States Securian Financial Group Full time

    Financial Reporting Senior AnalystSecurian Financial Group is seeking a highly skilled Financial Reporting Senior Analyst to join our Institutional Retirement Solutions (IRS) finance team. As a key member of our team, you will play a critical role in designing accounting for new products, preparing financial statements, and ensuring timely and accurate...

Senior Customer Experience Analyst

3 months ago

Cottage Grove, Minnesota, United States Renewal by Andersen Full time


Description & Requirements

ANDERSEN CORPORATION SUMMARY:

We're focused on bringing more light into people's lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too. By celebrating our differences and embracing a positive work-life balance, we are recognized as a Yellow Ribbon company, one of Forbes Magazine's 2021 "America's Best Large Employers" and a "Best Employer for Diversity." As a 2021 Energy Star Partner of the Year, Andersen is also committed to environmental health and sustainability. No matter your role, you'll have the opportunity to make a difference.

SUMMARY:

Lead and conduct customer experience and business intelligence data reporting, research, analysis, text analytics and voice of homeowner system/tool development (Medallia). Develop strategic insights through analysis and research to aid decision making. Present findings to retail businesses, corporate partners, and management. Support voice of homeowner systems/tools and develop/provide training to retail businesses and corporate partners on voice of homeowner insights, systems, and tools.

PRIMARY RESPONSIBILITIES:

  • Proactively recommend approach, lead and conduct customer experience and business intelligence data analysis, reporting and insights that drive better business decisions and opportunity identification.
  • Develop strategic insights from analysis and research. Present findings to retail businesses, corporate partners and management to aid decision making and opportunity identification
  • Support the development and maintenance of voice of homeowner systems/tools that provide value to business partners.
  • Support overall "Know Your Customer" efforts for the organization by connecting data sources, analysis and insights across multiple data sources.
  • Relies on solid experience and judgement to plan and accomplish goals. May provide work direction, coaching, and mentoring to analyst and associate analyst positions.

QUALIFICATIONS AND SKILLS:

  • Bachelor's degree; MBA preferred.
  • Minimum of 4-6 years of experience in an analyst related field (customer experience, marketing, sales, finance, or business intelligence).
  • Minimum 4 years of experience in analyzing survey data (SPSS, Prism, Q, R, SAS, etc.), some experience with Medallia or Qualtrics preferred.
  • Excellent computer skills in Microsoft Suite, Excel, and PowerPoint
  • Experience in sourcing or developing customer relationship management, sales management, and customer feedback tools.
  • Project management experience required.

CULTURE AND BENEFITS:

"Be Orange. Be You" is how we express our belief that by embracing our differences and empowering you, we'll be a stronger team able to accomplish what otherwise wouldn't be possible. This Orange spirit has helped us become the #1 innovative window and door brand* and the one homeowner love the most.** It's also why we're committed to supporting you to approach each day with a bright outlook.

Benefits include, and are not limited to:

  • Medical/Dental/Vision/Life Insurance
  • Health Savings Account contributions
  • Paid holidays plus PTO
  • 401(k) plan & contributions
  • Professional development and tuition reimbursement opportunities
  • Charity contributions
  • Nationwide career opportunities

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.

* 2020 Andersen brand surveys of U.S. contractors, builders & architects

** 2020 Andersen Brand Survey of U.S. homeowners

In 2024, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

Andersen is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.



Posting City:

Cottage Grove, MN