Consumer Finance Specialist- Associate

1 month ago

Cottage Grove, United States Renewal by Andersen Full time
Description & Requirements

RENEWAL BY ANDERSEN SUMMARY

Renewal by Andersen is a pioneer in the window and door industry, and innovation is a huge part of who we are. Renewal by Andersen Signature Service combines the perfect combination of the best people in the industry, a superior process, and an exclusive product. As such, we take great care in building a team of skilled, passionate Difference Makers, caring for our team members' personal and professional growth, and celebrating our differences. We are committed to an inclusive and diverse workplace where all people feel respected, valued, and driven to realize their full potential. We always have opportunities for our team members to give back to the causes they're most passionate about, and as an Energy Star Partner of the Year for many years, Renewal by Andersen is committed to environmental health and sustainability. If you want to be a Difference Maker, Renewal by Andersen is the place for you.

SUMMARY

The Associate Consumer Finance Specialist will execute the Alternative Finance Program which works on sales opportunities that were initially turned down and get them financed through coordination with sales representatives and sales managers in the field, the customer, and lending institutions.

Expected schedule is Saturday through Wednesday, 12PM to 8PM CST, MST, or PST

PRIMARY RESPONSIBILITIES

  • Pull the consumer's credit report, analyze, and determine the next steps including which lender to send the application to. Update the workflow system on the status and enter the next action notes. Communicate to customers, sales reps, and retailers when a customer does not qualify.
  • For qualified customers, enter the application into the lender's system and check on the status of the lender's decision. Update the workflow system on the status and enter the next action notes. Then communicate to the customer, sales rep, and consumer finance specialist the status of the application and next steps.
  • Following up with approved customers by phone to deliver finance terms and any stipulations, answering questions, and overcoming customer objections in order for the sale to move forward. This also includes discussing applications with and influencing lenders to approve the customer.
  • Gather up the appropriate documents to complete the loan, and ensure loans are signed in a timely manner. Send all documents and/or information to lender to finish processing. Update the workflow system on the status of the application and any issues. Then communicate to the customer, sales rep, retailer and consumer finance specialist as appropriate.
QUALIFICATIONS AND SKILLS
  • Associate degree or equivalent experience
  • 3 years of relatable experience (consumer finance experience or sales/inside sales/call center experience
  • Aptitude to quickly learn and apply technical aspects of consumer finance.
  • Demonstrated ability to overcome objections, negotiate positive outcomes, and present a positive company image.
  • Excellent verbal and written communication skills
  • Strong computer/data entry skills

CULTURE AND BENEFITS

"Be Orange. Be You" is how we express our belief that by embracing our differences and empowering you, we'll be a stronger team able to accomplish what otherwise wouldn't be possible. This Orange spirit has helped us become the #1 innovative window and door brand* and the one homeowners love the most. ** It's also why we're committed to supporting you to approach each day with a bright outlook.

Benefits include, and are not limited to:

* Medical/Dental/Vision/Life Insurance

* Health Savings Account contributions

* Paid holidays plus PTO

* 401(k) plan & contributions

* Professional development and tuition reimbursement opportunities

* Charity contributions

* Nationwide career opportunities

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.

In 2024, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.

Posting City: Cottage Grove, MN

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