Customer Service Representative

2 days ago

Glen Burnie, United States JBA Chevrolet Full time
About Us:

At J.B.A. Automotive, we believe in creating a welcoming and customer-friendly atmosphere. Our family has been serving the Glen Burnie community since 1976, and we've grown alongside it, expanding into new markets and opening our brand new Kia Gallery Facility in 2023.

As a leading Baltimore Chevrolet dealer, we offer a wide selection of vehicles and exceptional service. Our state-of-the-art facilities and factory-trained technicians ensure top-notch care for our customers.

Our mission is simple: take good care of our customers and employees. This philosophy has allowed us to grow and give back, donating over $1 million to local causes. Join our community at J.B.A., where we value excellence, community, and making a positive impact. Apply today and be part of a team that truly makes a difference.
Benefits:
  • Family owned and operated
  • Health, dental, and vision insurance (single or family)
  • Life and AD&D insurance (single and spouse, or child)
  • Disability, cancer, critical illness, and other insurances through American Fidelity
  • Competitive PTO that renews annually
  • Holidays
  • 401(k) with a company match (waiting period applies)
  • Employee discounts on vehicles and services
  • Salary base pay plus monthly commission
Responsibilities:
  • Respond to customer inquiries and coordinate appointments
  • Exhibit consultative selling skills. Assist customers in selecting a vehicle by asking questions and listening carefully to their responses
  • Continuously develop product and sales acumen to become the vehicle authority. Know the ins and outs of product offerings, optional packages, and the latest technologies
  • Follow-up with buyers to ensure successful referral business
  • Learn to overcome objections and thrive within sales situations
  • Answer incoming phone calls professionally and happily
  • Greet and assist customers in a friendly and professional manner
  • Respond to emails and handle customer inquiries promptly
Qualifications:
  • Available to work five days a week (including Saturdays) with one weekend a month (off on Saturday)
  • Self-starter mentality and ambitious spirit preferred
  • Ready to waste no time on learning new product ins and outs, eager to improve
  • Phenomenal communication skills with customers and team members
  • Professional, well-groomed personal appearance
  • Previous experience preferred
  • High school diploma or equivalent
  • Excellent customer service and communication skills
  • Strong organizational and multitasking abilities
  • Basic computer skills. Reynolds and Reynolds experience is a plus
  • Previous experience in a customer service or administrative role is preferred
  • Dealership experience is not required, but preferred
Preferred Skills:
  • Good understanding of basic mathematical concepts
  • Data entry
  • Microsoft Office experience
  • Switchboard/multi-line phone system
  • Ability to multi-task
  • Self-starter with good problem-solving skills
  • Ability to work independently or with a team
  • Possess strong communication skills both written and verbal
  • Maintains a professional appearance and neat work area

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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