Customer Service Representative

3 weeks ago

Glen Burnie, United States J.B.A. Chevrolet Full time
About Us:

At J.B.A. Automotive, we believe in creating a welcoming and customer-friendly atmosphere. Our family has been serving the Glen Burnie community since 1976, and we've grown alongside it, expanding into new markets and opening our brand new Kia Gallery Facility in 2023.

As a leading Baltimore Chevrolet dealer, we offer a wide selection of vehicles and exceptional service. Our state-of-the-art facilities and factory-trained technicians ensure top-notch care for our customers.

Our mission is simple: take good care of our customers and employees. This philosophy has allowed us to grow and give back, donating over $1 million to local causes. Join our community at J.B.A., where we value excellence, community, and making a positive impact. Apply today and be part of a team that truly makes a difference.
Benefits:
  • Family owned and operated
  • Health, dental, and vision insurance (single or family)
  • Life and AD&D insurance (single and spouse, or child)
  • Disability, cancer, critical illness, and other insurances through American Fidelity
  • Competitive PTO that renews annually
  • Holidays
  • 401(k) with a company match (waiting period applies)
  • Employee discounts on vehicles and services
  • Salary base pay plus monthly commission
Responsibilities:
  • Respond to customer inquiries and coordinate appointments
  • Exhibit consultative selling skills. Assist customers in selecting a vehicle by asking questions and listening carefully to their responses
  • Continuously develop product and sales acumen to become the vehicle authority. Know the ins and outs of product offerings, optional packages, and the latest technologies
  • Follow-up with buyers to ensure successful referral business
  • Learn to overcome objections and thrive within sales situations
  • Answer incoming phone calls professionally and happily
  • Greet and assist customers in a friendly and professional manner
  • Respond to emails and handle customer inquiries promptly
Qualifications:
  • Available to work five days a week (including Saturdays) with one weekend a month (off on Saturday)
  • Self-starter mentality and ambitious spirit preferred
  • Ready to waste no time on learning new product ins and outs, eager to improve
  • Phenomenal communication skills with customers and team members
  • Professional, well-groomed personal appearance
  • Previous experience preferred
  • High school diploma or equivalent
  • Excellent customer service and communication skills
  • Strong organizational and multitasking abilities
  • Basic computer skills. Reynolds and Reynolds experience is a plus
  • Previous experience in a customer service or administrative role is preferred
  • Dealership experience is not required, but preferred
Preferred Skills:
  • Good understanding of basic mathematical concepts
  • Data entry
  • Microsoft Office experience
  • Switchboard/multi-line phone system
  • Ability to multi-task
  • Self-starter with good problem-solving skills
  • Ability to work independently or with a team
  • Possess strong communication skills both written and verbal
  • Maintains a professional appearance and neat work area

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

  • Customer Service Representative

    2 weeks ago

    Glen Burnie, Maryland, United States Floor & Decor Full time

    Floor & Decor is seeking a Customer Service Representative to provide exceptional customer service and support in our stores. As a Customer Service Representative, you will:Key ResponsibilitiesAcknowledge and greet customers with a positive attitude.Respond to customer inquiries and resolve issues in a timely and professional manner.Collaborate with...

  • Customer Service Representative

    2 weeks ago

    Glen Burnie, Maryland, United States Maryland Speedy Tag & Title II LLC Full time

    Job OverviewWe are seeking a skilled Customer Service Representative to join Maryland Speedy Tag & Title II LLC. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience.

  • CUSTOMER SERVICE REPRESENTATIVE

    14 hours ago

    Glen Burnie, United States Family Dollar Full time

    Family Dollar - 7419 Ritchie Hwy [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register transactions and answer questions regarding the store and...

  • Customer Service Representative

    2 weeks ago

    Glen Burnie, Maryland, United States Giant Food Full time

    Company Overview:Giant Food is a leading grocer in the Baltimore-Washington area, with over 160 stores and annual sales topping $5 billion. Our mission is to be the most trusted and loved local food retailer in our community.About the Role:We are seeking an experienced Customer Service Representative to join our team. As a Customer Service Representative,...

  • Customer Service Representative

    2 weeks ago

    Glen Burnie, United States Western Branch Diesel Full time

    Customer Service Representative Dovell & Williams Glen Burnie, MD $60,000 + Dovell and Williams, a subsidiary of Indel Power Group, has an opening for a Customer Service Representative at our location in Glen Burnie, Maryland. This individual will be organized with the ability to multi-task and possess good customer and communication skills. Joining the...

  • Customer Service Representative

    2 weeks ago

    Glen Burnie, Maryland, United States Michaels Stores Full time

    Job OverviewWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Michaels Stores. As a key member of our retail team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers.ResponsibilitiesFriendly Customer Service: Deliver friendly...

  • Retail Customer Service Representative

    2 weeks ago

    Glen Burnie, Maryland, United States Giant Food Full time

    Job DescriptionWe are looking for a Retail Customer Service Representative to join our team. As a customer-facing representative, you will be responsible for greeting customers, answering questions, and resolving issues in a professional and courteous manner.Responsibilities:Greet customers, respond to inquiries, and resolve issuesProcess transactions,...

  • Bank Customer Service Representative

    2 weeks ago

    Glen Burnie, Maryland, United States Arundel Federal Savings Bank Full time

    Job SummaryWe are seeking a highly motivated Customer Service Representative to join our team at Arundel Federal Savings Bank. As a Customer Service Representative, you will be responsible for providing exceptional customer service, processing transactions, and performing various administrative tasks.About UsAt Arundel Federal Savings Bank, we pride...

  • Retail Customer Service Representative

    2 weeks ago

    Glen Burnie, Maryland, United States Floor & Decor Holdings, Inc. Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service Representative. This role involves working in a fast-paced retail environment, providing exceptional customer service, and maintaining a clean and organized store environment.

  • Customer Service Representative

    2 weeks ago

    Glen Burnie, Maryland, United States Arundel Federal Savings Bank Full time

    Arundel Federal Savings BankWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Arundel Federal Savings Bank. As a key member of our branch staff, you will provide exceptional customer service, process transactions, and assist with daily banking activities.About the RoleThe ideal candidate will have a high school...

  • Customer Service Representative Alterations Specialist

    2 weeks ago

    Glen Burnie, Maryland, United States David's Bridal, LLC. Full time

    Company OverviewAt David's Bridal, LLC., we empower our customers and employees to stay true to their dreams. Our mission is to create a culture where all forms of diversity are celebrated and seen as valuable. Salary and BenefitsThe estimated salary for this position is $15.20 per hour. As a part-time employee, you will receive competitive pay rates, team...

  • Customer Support Representative

    2 months ago

    Glen Burnie, United States Dcm Management Full time

    The consumer comes first within the hospitality industry and that is no exception at DCM Management. Our Customer Support Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Support Representative, you will be a part of creating and...

  • Customer Service Representative

    4 weeks ago

    Glen Burnie, United States BBA Aviation Plc. Full time

    JOB DESCRIPTIONSignature's Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional,...

  • Entry Level Representative

    4 weeks ago

    Glen Burnie, United States Apply Today! Full time

    Our firm is an innovative private consulting firm that recently opened a new branch. The firm is associated with the nation's leading telecommunications companies and offers a wide variety of services in marketing, sales, business administration, and business management. The local team represents our client and is looking for new additions to grow the...

  • Customer Service Representative

    2 weeks ago

    Glen Burnie, Maryland, United States Giant Food Full time

    Giant Food: A Leader in Grocery Retail:With over 160 stores across the Mid-Atlantic region, we're proud to serve our customers with a wide selection of products and exceptional customer service. As a stock clerk, you'll play a vital role in maintaining our stores' inventory levels and ensuring a seamless shopping experience for our customers.We offer a...

  • Customer Service Representative

    2 weeks ago

    Glen Burnie, Maryland, United States Floor & Decor Full time

    Job Title: CashierDescription: As a Cashier at Floor & Decor, you'll be responsible for creating a welcoming atmosphere for customers. This includes greeting customers promptly, answering their questions, and processing transactions efficiently.Key Responsibilities:">">Providing exceptional customer service and ensuring customer satisfaction.">Processing...

  • Customer Service Representative

    2 weeks ago

    Glen Burnie, Maryland, United States Knitwell Group Full time

    Empower Customer RelationshipsAt Lane Bryant, we're committed to creating a positive and inclusive store environment that fosters enduring relationships with our customers. As a Customer Specialist Sales Leader, you'll play a key role in achieving this goal by building strong connections with new and existing customers, ensuring exceptional customer service,...

  • Customer Service Representative

    3 weeks ago

    Glen Burnie, Maryland, United States Floor & Decor Full time

    About Floor & DecorFloor & Decor is a leading home decor and flooring retailer with a strong commitment to customer satisfaction. We are seeking a Team Member to join our team and contribute to our success.Job Description:As a Team Member, you will be responsible for:Providing exceptional customer service.Assisting with daily store operations.Supporting...

  • Customer Service Representative

    2 weeks ago

    Glen Burnie, Maryland, United States MetaCoastal LLC Full time

    Job Overview">The MetaCoastal LLC is seeking a highly skilled Client Resolutions Coordinator to join their team. This role is responsible for providing exceptional customer service, resolving client issues, and ensuring a seamless experience for clients.

  • Customer Service Representative

    2 weeks ago

    Glen Burnie, Maryland, United States Little Caesars - Cutting Edge Pizza Full time

    About Us: We are a leading franchisee of Little Caesars Pizza, operating over 60 locations with a team of more than 1400 valued members. Our mission is to serve people in our communities through successful leadership and operational excellence.About You: As a Crew Member, you will be responsible for providing exceptional customer service and working...