Customer Service Representative

4 weeks ago

Glen Burnie, United States BBA Aviation Plc. Full time
JOB DESCRIPTION

Signature's Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional, friendly and courteous manner. CSRs ensure concierge and other services are promptly and correctly handled, provided and billed in accordance with Signature's procedures. Although customer service is a top priority, a large number of the CSR's daily tasks involve using a computer and require a high level of concentration to ensure accuracy in busy settings.

A CSR is expected to:

  • Work as part of a team to provide everyone with a friendly welcome to Signature.

    Collaborate, cooperate and work closely with all coworkers, customers and other visitors to ensure customer service needs are met. This includes ensuring an efficient and accurate transfer of information through various methods between and among customers, the FBO, other company departments and external parties.
  • Increase customer satisfaction by understanding and promptly addressing customers' needs, which may include identifying and offering additional Signature services.
  • Respond to vendor, customer, and team member questions/concerns in an efficient and effective manner.
  • Accurately receive, dispatch and completely process customer purchases and fuel transactions in accordance with company procedures
  • Maintain a working knowledge of Signature's facilities, services, website, surrounding areas, and other information commonly asked about by Signature's customers and other visitors.
  • Replenish complementary beverages/supplies, as outlined in the facility appearance standard.
  • Enforce good cleanliness practices through daily inspections in assigned areas for good hygiene, neatness, and compliance with regulations and policies, and take corrective actions as needed.

    Provide visitors with a wide array of concierge services including arranging reservations for hotel stays, ground transportation, catering and customs appointments as requested.
  • Assist pilots with access to airport and weather information, portals and computers.
  • Assist visitors with their luggage in the FBO and outside to/from aircraft Marshall aircraft, wing walking, placing chocks and cones, and assist line service personnel as needed.
  • Abide by emergency response procedures when/if critical events occur.
  • Recommend improvements to Signature's standards, administrative procedures, facilities, methods, and practices to the appropriate Signature management personnel.
  • Exhibit a positive attitude, consideration and courtesy to everyone at all times.
  • Understand, comply with and enforce all security (physical, cyber and data) protocols as dictated by Signature and the airport.
  • Create accurate records pertaining to time worked and activities and services performed.

RESPONSIBILITIES

The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions such as precipitation, extreme temperatures, jet engine fumes, dust, and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines).

  • Regular and reliable in-person and timely attendance for shifts which may include nights, weekends and/or holidays as scheduled.
  • Ability to read, understand and comply with all company policies, safety and ethical procedures, and relevant laws, regulations, orders and the like.
  • Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety.
  • Operate a multi-line telephone and use the company-approved greeting.
  • Drive cars, vans or other shuttles in some locations, where applicable.
  • Ability to detect phishing attempts and avoid attempts by others to infiltrate the Company computer network through practicing safe computer use and complying with company IT policies.
  • Independently and proactively (i) anticipate customer needs/requests, (ii) perform open job tasks, and (iii) immediately speak up and/or point out observed safety concerns to all stakeholders.
  • Proficiency in computer operations (internet, email, Word) and typing, with an ability to learn new software.
  • Work well as part of a team, get along with others, understand and follow lawful directions and instructions the first time, follow all company policies and procedures, and ask questions to clarify instructions.
  • Ability to handle stressful situations and high-profile clientele with poise, effectiveness, confidentiality and professionalism and always with a sense of cultural awareness and sensitivity.
  • Ability to prioritize and perform multiple tasks simultaneously.
  • Ability to lift light to moderately heavy items from the floor and into an aircraft and vice versa.
  • Ability to read small print.

Unless the accommodation would impose an undue hardship on the operation of our business, we will endeavor to make a reasonable accommodation to the known limitations of the Team Member due to pregnancy, childbirth, and related medical conditions or of a qualified applicant with a disability. If reasonable accommodation is needed to perform essential job functions and/or to receive other benefits and privileges of employment.

QUALIFICATIONS

To qualify for this position, applicants and those in the role must have:

  • High School diploma or general education degree (GED)
  • Minimum of 18 years of age.
  • A valid state license is required where applicable (based on locations where driving is required).
  • A professional appearance
  • Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's applicable insurance policies.
  • Must be legally authorized to work in the country of employment.
  • Ability to successfully and timely complete Signature's training programs
  • Ability to use a computer and email, including passing computer-based training modules.
  • Strong verbal and written English communication skills.
  • Ability to work flexible schedules and in various weather conditions.
  • Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time)
  • Preferred: Three (3) to six (6) months experience and/or training in aviation, FBO, hospitality, customer service or another related field
  • Preferred: knowledge of radio procedures and protocols.

Pay ranges vary based on multiple factors, including, without limitation, skill sets, education, shift worked, responsibilities, seniority, geographical market, merit, output, productivity, prior training or experience, and travel. The pay range for this position is $21.00 to $ 24.90 / hour.

Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.

ABOUT US

Signature Aviation is the world's largest Fixed Base Operators (FBO) network, with over 200 locations and 5,000 employees globally. This worldwide FBO network is home to essential business and private aviation support services, including refueling, hangarage, maintenance, repair and overhaul, and other world-class amenities with exceptional customer service. We are renowned for delivering an exceptional guest experience and seek like-minded team members to ensure that every interaction reflects our commitment to excellence and hospitality.

From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.

Our Benefits:

  • Medical/prescription drug, dental, and vision Insurance
  • Health Savings Account
  • Flexible Spending Accounts
  • Life Insurance
  • Disability Insurance
  • 401(k)
  • Critical Illness, Hospital Indemnity and Accident Insurance
  • Identity Theft and Legal Services
  • Paid time off
  • Paid Maternity Leave
  • Tuition reimbursement
  • Training and Development
  • Employee Assistance Program (EAP) & Perks

Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.

  • Customer Service Representative

    2 weeks ago

    Glen Burnie, Maryland, United States Floor & Decor Full time

    Floor & Decor is seeking a Customer Service Representative to provide exceptional customer service and support in our stores. As a Customer Service Representative, you will:Key ResponsibilitiesAcknowledge and greet customers with a positive attitude.Respond to customer inquiries and resolve issues in a timely and professional manner.Collaborate with...

  • Customer Service Representative

    2 weeks ago

    Glen Burnie, Maryland, United States Maryland Speedy Tag & Title II LLC Full time

    Job OverviewWe are seeking a skilled Customer Service Representative to join Maryland Speedy Tag & Title II LLC. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience.

  • CUSTOMER SERVICE REPRESENTATIVE

    14 hours ago

    Glen Burnie, United States Family Dollar Full time

    Family Dollar - 7419 Ritchie Hwy [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register transactions and answer questions regarding the store and...

  • Customer Service Representative

    2 weeks ago

    Glen Burnie, Maryland, United States Giant Food Full time

    Company Overview:Giant Food is a leading grocer in the Baltimore-Washington area, with over 160 stores and annual sales topping $5 billion. Our mission is to be the most trusted and loved local food retailer in our community.About the Role:We are seeking an experienced Customer Service Representative to join our team. As a Customer Service Representative,...

  • Customer Service Representative

    2 weeks ago

    Glen Burnie, United States Western Branch Diesel Full time

    Customer Service Representative Dovell & Williams Glen Burnie, MD $60,000 + Dovell and Williams, a subsidiary of Indel Power Group, has an opening for a Customer Service Representative at our location in Glen Burnie, Maryland. This individual will be organized with the ability to multi-task and possess good customer and communication skills. Joining the...

  • Customer Service Representative

    2 weeks ago

    Glen Burnie, Maryland, United States Michaels Stores Full time

    Job OverviewWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Michaels Stores. As a key member of our retail team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers.ResponsibilitiesFriendly Customer Service: Deliver friendly...

  • Retail Customer Service Representative

    2 weeks ago

    Glen Burnie, Maryland, United States Giant Food Full time

    Job DescriptionWe are looking for a Retail Customer Service Representative to join our team. As a customer-facing representative, you will be responsible for greeting customers, answering questions, and resolving issues in a professional and courteous manner.Responsibilities:Greet customers, respond to inquiries, and resolve issuesProcess transactions,...

  • Bank Customer Service Representative

    2 weeks ago

    Glen Burnie, Maryland, United States Arundel Federal Savings Bank Full time

    Job SummaryWe are seeking a highly motivated Customer Service Representative to join our team at Arundel Federal Savings Bank. As a Customer Service Representative, you will be responsible for providing exceptional customer service, processing transactions, and performing various administrative tasks.About UsAt Arundel Federal Savings Bank, we pride...

  • Retail Customer Service Representative

    2 weeks ago

    Glen Burnie, Maryland, United States Floor & Decor Holdings, Inc. Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service Representative. This role involves working in a fast-paced retail environment, providing exceptional customer service, and maintaining a clean and organized store environment.

  • Customer Service Representative

    2 weeks ago

    Glen Burnie, Maryland, United States Arundel Federal Savings Bank Full time

    Arundel Federal Savings BankWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Arundel Federal Savings Bank. As a key member of our branch staff, you will provide exceptional customer service, process transactions, and assist with daily banking activities.About the RoleThe ideal candidate will have a high school...

  • Customer Service Representative Alterations Specialist

    2 weeks ago

    Glen Burnie, Maryland, United States David's Bridal, LLC. Full time

    Company OverviewAt David's Bridal, LLC., we empower our customers and employees to stay true to their dreams. Our mission is to create a culture where all forms of diversity are celebrated and seen as valuable. Salary and BenefitsThe estimated salary for this position is $15.20 per hour. As a part-time employee, you will receive competitive pay rates, team...

  • Customer Support Representative

    2 months ago

    Glen Burnie, United States Dcm Management Full time

    The consumer comes first within the hospitality industry and that is no exception at DCM Management. Our Customer Support Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Support Representative, you will be a part of creating and...

  • Entry Level Representative

    4 weeks ago

    Glen Burnie, United States Apply Today! Full time

    Our firm is an innovative private consulting firm that recently opened a new branch. The firm is associated with the nation's leading telecommunications companies and offers a wide variety of services in marketing, sales, business administration, and business management. The local team represents our client and is looking for new additions to grow the...

  • Customer Service Representative

    2 weeks ago

    Glen Burnie, Maryland, United States Giant Food Full time

    Giant Food: A Leader in Grocery Retail:With over 160 stores across the Mid-Atlantic region, we're proud to serve our customers with a wide selection of products and exceptional customer service. As a stock clerk, you'll play a vital role in maintaining our stores' inventory levels and ensuring a seamless shopping experience for our customers.We offer a...

  • Customer Service Representative

    2 weeks ago

    Glen Burnie, Maryland, United States Floor & Decor Full time

    Job Title: CashierDescription: As a Cashier at Floor & Decor, you'll be responsible for creating a welcoming atmosphere for customers. This includes greeting customers promptly, answering their questions, and processing transactions efficiently.Key Responsibilities:">">Providing exceptional customer service and ensuring customer satisfaction.">Processing...

  • Customer Service Representative

    2 weeks ago

    Glen Burnie, Maryland, United States Knitwell Group Full time

    Empower Customer RelationshipsAt Lane Bryant, we're committed to creating a positive and inclusive store environment that fosters enduring relationships with our customers. As a Customer Specialist Sales Leader, you'll play a key role in achieving this goal by building strong connections with new and existing customers, ensuring exceptional customer service,...

  • Customer Service Representative

    3 weeks ago

    Glen Burnie, Maryland, United States Floor & Decor Full time

    About Floor & DecorFloor & Decor is a leading home decor and flooring retailer with a strong commitment to customer satisfaction. We are seeking a Team Member to join our team and contribute to our success.Job Description:As a Team Member, you will be responsible for:Providing exceptional customer service.Assisting with daily store operations.Supporting...

  • Customer Service Representative

    2 weeks ago

    Glen Burnie, Maryland, United States MetaCoastal LLC Full time

    Job Overview">The MetaCoastal LLC is seeking a highly skilled Client Resolutions Coordinator to join their team. This role is responsible for providing exceptional customer service, resolving client issues, and ensuring a seamless experience for clients.

  • Customer Service Representative

    2 weeks ago

    Glen Burnie, Maryland, United States Little Caesars - Cutting Edge Pizza Full time

    About Us: We are a leading franchisee of Little Caesars Pizza, operating over 60 locations with a team of more than 1400 valued members. Our mission is to serve people in our communities through successful leadership and operational excellence.About You: As a Crew Member, you will be responsible for providing exceptional customer service and working...

  • Customer Experience Representative

    2 weeks ago

    Glen Burnie, Maryland, United States Comoto Full time

    Unlock Your Potential:As a Customer Experience Representative at Cycle Gear, you will be part of a dynamic team that prioritizes excellent customer service and drives business growth through innovative solutions. With 1 year or more of sales or customer service experience, you will excel in this role, delivering a personalized retail experience to...