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Client Operations Analyst
3 months ago
Why Lytx: Lytx is seeking a resourceful and highly motivated individual to join our Client Operations Team. As the Client Operations Analyst , you'll get to perform data analysis that provides insights for clients and various internal stakeholders, with a focus on enhancing existing processes and templates that align with scaling initiatives. If you love working in a fast-paced, constantly evolving environment, then we encourage you to apply You'll Get To: Support operations function by maintaining large sets of critical operations data/metrics, analyzing and packaging that data as required by the operations teams, and building productivity tools and quantitative models to assist with driving improved performance. Maintain various operational data. Mine systems for appropriate and necessary data. Organize and manage large data sets, analyze data trends, develop conclusions, and identify opportunities for improvement. Build productivity tools or quantitative models for various operations teams in support of critical operational processes, dashboards, and metrics to improve efficiency and team performance. Use problem-solving skills to resolve data discrepancies, understand trade-offs associated with complex data relationships, interpret analytical results, and react to unexpected events. Analyze/model operations service metrics and assist in determining service trends and improvement opportunities. Analyze/model operations costs and facilitate in determining cost trends and improvement opportunities. Assist in developing cost forecasts/budgets. Assist with long-range strategic operations and capacity planning by providing relevant data analyses. Provide additional analyses and tasks as needed to help improve the accuracy, reliability, and efficiency of operations and associated data. Perform other duties as assigned. If you have the following experience, we'd love to hear from you Bachelor's degree in Industrial Engineering, Analytics, or related field; or equivalent experience required. Minimum one year of experience in a data analytics role. Demonstrable experience in analyzing data, reporting, or developing insights. Experience with SQL preferred. In-depth knowledge of MS Excel and MS Access. Strong ability to mine data, build Excel models and tools. Ability to deal with data ambiguity and time pressure. Experience applying real-world assumptions and estimates to detailed and precise analyses. Ability to maintain and keep track of multiple information sources. Benefits: Medical, dental, and vision insurance. Health Savings Account. Flexible Spending Accounts. Telehealth. 401(k) and 401(k) match. Life and AD&D insurance. Short-Term and Long-Term Disability. FTO or PTO. Employee Well-Being program. 11 paid holidays plus 1 inclusive holiday per year. Volunteer Time Off. Employee Referral program. Education Reimbursement Program. Employee Recognition and Appreciation program. Additional perk and voluntary benefit programs. Hourly rate is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. This position is also eligible for an incentive compensation plan. The expected hiring hourly rate for this position is: $29.87 - $37.68. Innovation Lives Here You go all in no matter what you do, and so do we. At Lytx, we’re powered by cutting-edge technology and Happy People. You want your work to make a positive impact in the world, and that’s what we do. Join our diverse team of hungry, humble and capable people united to make a difference. Together, we help save lives on our roadways. Find out how good it feels to be a part of an inclusive, collaborative team. We’re committed to delivering an environment where everyone feels valued, included, and supported to do their best work and share their voices. Lytx, Inc. is proud to be an equal opportunity/affirmative action employer and maintains a drug-free workplace. We’re committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. EOE/M/F/Disabled/Vet. #J-18808-Ljbffr
