Business Operations Analyst

1 month ago


San Diego, United States Motion Recruitment Full time

Our client, a leading financial software provider, is actively hiring a Business Operations Analyst to join their San Diego, CA team This role will be hybrid and onsite 2+ days a week.


*This is a 1 year W2 contract with benefits and paid holidays*


In this role, you will be responsible for examining the workings of the contact center to offer solutions and develop procedures for better decision-making. You will be evaluating and updating procedures, practices, and operations .


Responsibilities:

  • Identify project requirements by interviewing customers, analyzing operations, determining project scope, documenting results, and preparing customer contacts
  • Prepare customers to use systems by conducting training
  • Provide references for customers by writing support documentation


Skills:

  • Bachelor's degree
  • 3+ years of experience with contact center operations
  • Experience working with contact center management systems
  • Knowledge of contact center workforce management systems


Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.



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