Field Service Engineer

3 weeks ago

Waltham, United States Nano Dimension Full time

North America Field Service Engineer Essemtec USA is a sales and services subsidiary of Essemtec AG, a division of publicly traded Nano Dimension. Essemtec designs and manufactures All-In-One Paste Jetting, SMT Placement, & Dispensing machinery servicing a variety of industries including Automotive, Military, Medical, Consumer, Aerospace, & Lighting. Essemtec additionally provides software, peripherals, and services, working with industry leaders and customers on innovative research and development, defining future needs. This is a great opportunity to demonstrate your commitment and enthusiasm to a fast-growing team and help continue to elevate our client-centric abilities by providing world-class service and support. Your contribution: Servicing of new and existing Essemtec systems across North America Provide technical & application services for customers on-site, remote, and via our hotline Perform install, commissioning, preventive maintenance, troubleshooting, repair, calibration, upgrades, and retrofits on various systems On-site support of hardware and software products and remote support for troubleshooting/error analysis on systems, with both internal teams and external customers Demonstrate system capabilities, provide customer training, and analyze system operation Manage and maintain accurate and timely administrative tasks such as inventory, trip planning, expenses, service report, and other role related activities Document all field activities (CRM, ERP, or company application) to ensure data accuracy Contribute to and maintain protocols, manuals, and service knowledge base Collaborate with engineering team to resolve unique cases; provide product feedback as available Maximize customer satisfaction and service relationship by conducting follow-ups post-service Identify any customer hurdles to escalate for action Represent Essemtec with highest professionalism to drive customer experience Periodic travel to international headquarters for training and product/service orientation Experience and qualifications: Knowledge of electronics manufacturing, robotics, PCB assembly, and/or 3+ years of experience desired Associates degree or related technical work experience of 3+ years in field service Ability to readily understand and interpret detailed documents, drawing, and specifications Ability to work with test equipment and hand tools Excellent customer service, problem-solving, decision-making, and analytical skills Able to work under pressure and time constraints; handle challenging and unexpected situations in the field Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook) Motivated, independent, and solution-oriented way of working; organizational skills Basic knowledge of OSHA and workplace safety Willingness to travel nationally and internationally approx. 70%-80% We offer a competitive compensation package including medical, dental and vision insurance, a matching 401k plan, training at multiple offices around the world and the ability to work in a diverse, autonomous, supportive, collegial, and collaborative environment. #J-18808-Ljbffr

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