Customer Success Associate

3 weeks ago


Chicago, United States BigTime Software Full time

BigTime Software is looking to hire a Customer Success Associate to join our team in Chicago. You will be responsible for the retention, expansion, and satisfaction of your book of business. Our ideal candidate has experience in a customer facing role for a SaaS organization – and is comfortable working in a fast-paced environment. If you love being a strategic partner to your clients - and have the appetite to work in an entrepreneurial environment that will challenge you to do your best, please consider applying. Self-starters who enjoy building processes and partnering with several parts of the business to achieve client success will do well in this role. Who We Are: We've proudly been featured on Inc's 500 Fastest Growing Companies in America for 4 years in a row. BigTime Software is the engine behind the greatest consulting firms on the planet, delivering back-office time/budgeting and invoicing to over 2,500 firms worldwide and tracking over $4 billion in billable time each year. Our flagship product is a SaaS-based system that is custom-built for the professional services industry. BigTime is a PE-backed company, headquartered out of Chicago, with offices in Chicago, Boston, Phoenix and most recently, expanding internationally. We've proudly been named on Crain’s 'Best Places to Work' three years in a row -- if you're motivated to join a hyper growth organization, we're eager to talk to you. What We Offer: Competitive salary and a quarterly bonus Company pays 100% of benefits, including medical, dental, vision, disability and life insurance 401k with generous company match Paid Parental Leave Generous time off and paid company holidays Weekly Lunch Credit via GrubHub and company paid GrubHub+ (free unlimited delivery) Fresh fruit, snacks, cold brew coffee/tea, soda and La Croix Parental leave support Hybrid work schedule Company provided latest technology & software tools What You’ll be Accountable For: Ensuring our customers are getting value from the BigTime solution and driving towards customer milestones, revenue retention, and expansion goals. Maintain and develop existing client relationships through various channels including phone calls, web meetings, email outreach, and targeted/automated outreach. Identify opportunities for new features and product adoption within your customer base. Share marketing best practices to drive adoption of new BigTime products and features in a consultative manner. Partner with an Implementation Manager to guide customers through integration and launch of BigTime. Surface client feedback to the Product Team for functionality enhancements and escalations. Managing high level customer technical issues to ensure they get the best results from BigTime. Who You Are: Bachelor’s degree and a minimum of 0-2 years of work experience in a client services/account management role. Strong project management, time management, and organizational skills with the ability to manage multiple projects and priorities at one time. Excellent communication skills. A team player with a high level of initiative and the ability to work well in a team environment. Hybrid work schedule - in office 3 times a week. Positive, self-starter attitude with a desire to exceed client expectations. Attention to detail, highly organized, with an absolute focus on the quality of work. Authorization to work in the US. Applicants must be authorized to work in the U.S. BigTime Software, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law. Your Right to Work - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. #J-18808-Ljbffr



  • Chicago, United States Cision Full time

    At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we...


  • Chicago, United States Loop Full time

    About Loop Loop is on a mission to unlock profits trapped in the supply chain and lower costs for consumers. Bad data and inefficient workflows create friction that limits working capital and raises costs for every supply chain stakeholder. Loop's modern audit and pay platform uses our domain-driven AI to harness the complexity of supply chain data and...


  • Chicago, United States YCharts Full time

    Job Type Full-time Description Position: Customer Success Associate Location: Chicago, IL - hybrid position In Office Requirement: 1 day per week in office The Company: Building and executing a great investment strategy shouldn't require a PhD, nor a million dollar budget. It should be simple. The wealth management industry is rapidly evolving, and tech...


  • Chicago, United States YCharts Full time

    Position: Customer Success Associate Location: Chicago, IL - hybrid position In Office Requirement: 1 day per week in office The Company: Building and executing a great investment strategy shouldnt require a PhD, nor a million dollar budget. It should be simple. The wealth management industry is rapidly evolving, and tech solutions like YCharts are...


  • Chicago, United States YCharts Full time

    Position: Customer Success AssociateLocation: Chicago, IL - hybrid position In Office Requirement: 1 day per week in officeThe Company: Building and executing a great investment strategy shouldn’t require a PhD, nor a million dollar budget. It should be simple. The wealth management industry is rapidly evolving, and tech solutions like YCharts are paving...


  • Chicago, United States Wolters Kluwer Full time $53,000 - $60,000

    We are currently seeking dynamic Customer Success Associates to join our growing teams across the country. CT (Corporate Trust) Corporation is the global leader of legal entity management, corporate compliance and due diligence solutions. Businesses and law firms around the world trust CT Corporation to manage their most critical business and legal...


  • Chicago, United States Wolters Kluwer N.V. Full time

    Deliver prompt and professional service to our customers (Small Businesses, Law Firms, or Corporations) through verbal and written communications. Provide consultative customer service; help to determine customer goals, compliance challenges, and bus Associate, Customer Service, Business, Technology, Retail, Customer

  • Customer Success

    1 week ago


    Chicago, United States Xtra Effort Solutions Full time

    Role: Customer Success Manager Location: Chicago Solution offering: AI automated medical coding SaaS, Patient intake for digital health companies Value: lower costs, improved accuracy and compliance, and greater speed of insurance reimbursement for a medical provider's services. Administration can focus on higher value tasks Company: Founded:2020 via global...


  • Chicago, United States Verve Group, Inc. Full time

    About Verve Verve is building a world-class team to commercialize wearable solutions that empower the way people move in the world. Our first product is a lightweight, connected wearable system that can be worn all day, every day by industry associates to reduce fatigue, mitigate risk of injury and augment performance. We are looking for an experienced and...


  • Chicago, United States BRAID it! Full time

    Company Overview: We are a fast-growing content marketing startup dedicated to helping organizations amplify their digital presence and engage effectively with their audience. Our innovative platform simplifies the creation, optimization, and distribution of high-quality content, driving measurable results for our clients. As we continue to expand, we are...


  • Chicago, United States AccuLynx Full time

    Company Overview: AccuLynx is a fast-growing SaaS provider of CRM/project management software for roofing contractors. With more than 15 years in the business and impressive year-over-year revenue growth, we have quickly established ourselves as the leading software product in this multi-billion dollar industry. Position Overview: We are seeking a highly...


  • Chicago, Illinois, United States Intelliswift Software Inc Full time

    Senior Customer Success ManagerRole OverviewIntelliswift Software Inc is seeking a strategic Customer Success Manager to drive customer adoption and value realization in the Digital Experience Cloud team. This is an exciting opportunity to lead the post-sales customer experience, driving adoption and value for our customers.About the RoleAs a Senior Customer...


  • Chicago, United States HALO Branded Solutions Full time

    Halo is looking for a seasoned Head of Customer Success to lead and expand our Customer Success team. This "player/coach" role is pivotal for our company, as you will be directly responsible for ensuring our customers, who are R&D and innovation executives at global companies, derive maximum value from our platform. Your mission will be to foster long-term,...


  • Chicago, United States ADARA Full time

    Your Team & Role: We are seeking candidates in the Central USA Time Zone. As a Cloud Customer Success Manager, you will play a crucial role in ensuring our Direct End Customers achieve maximum value from our cloud solutions. You will build strong relationships with clients, guiding them through adoption, ongoing support and growth. The goal of this role is...


  • Chicago, United States Keeper Security Full time

    Keeper is hiring driven Customer Success Managers to join a high producing team within our B2B sales division. This can be a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area! Keeper’s cybersecurity software is trusted by millions of people and thousands of...


  • Chicago, United States Education Walkthrough Enterprise Full time

    The Role In this role, you will be responsible for managing a portfolio of customers with the primary objective of delighting customers. You'll act as a trusted advisor, maintaining regular contact to support and partner with them for effective use of the Education Walkthrough platform. Your responsibilities include understanding customer goals, proactively...


  • Chicago, United States Cargado, Inc. Full time

    About the company Cargado is an early stage technology startup revolutionizing how U.S.-Mexico cross-border logistics is executed. Founded by experienced entrepreneurs Matt Silver (second-time founder/CEO after a successful exit and long-time freight veteran) and Rylan Hawkins (CTO, Ex-Convoy, Ex-Microsoft, and previous founder). Mexico has recently taken...


  • Chicago, United States Litera Corp. Full time

    Job Description Join Our Team at Litera: Where Legal Technology Meets Excellence Litera has been at the forefront of legal technology innovation for over 25 years, crafting legal software to amplify impact and maximize efficiency. Developed by the best legal minds in the industry, our comprehensive suite of integrated legal tools is both powerful and...


  • Chicago, United States Zadara Full time

    Your Team & Role: We are seeking candidates in the Central USA Time Zone. As a Cloud Customer Success Manager, you will play a crucial role in ensuring our Direct End Customers achieve maximum value from our cloud solutions. You will build strong relationships with clients, guiding them through adoption, ongoing support and growth. The goal of this role is...


  • Chicago, United States AvePoint Full time

    About AvePoint: A five-time winner of the Microsoft Partner of the Year award, AvePoint provides the most advanced platform for SaaS and data management to optimize SaaS operations and secure collaboration. More than 9 million cloud users rely on our solutions to secure digital collaboration data, sustain connections between people and ensure business...