Customer Success Manager
1 month ago
About the company Cargado is an early stage technology startup revolutionizing how U.S.-Mexico cross-border logistics is executed. Founded by experienced entrepreneurs Matt Silver (second-time founder/CEO after a successful exit and long-time freight veteran) and Rylan Hawkins (CTO, Ex-Convoy, Ex-Microsoft, and previous founder). Mexico has recently taken over the #1 spot as the United States’ leading trading partner. The need for simplifying the complexities of freight moving across the border, creating a more reliable and connected supply chain has never been greater. Cargado has strong competitive advantages in the connections, experience and understanding of the market to help solve these problems. Combining seasoned industry experience with world-class technology, the company is well-equipped to bring the logistics industry into the future. We have raised nearly $10M in venture capital so far and are backed by several supply chain-focused venture capital firms, including Primary Venture Partners, Ironspring Ventures, Zenda Capital, Wischoff Ventures, Sahil Bloom, and a few dozen entrepreneurs in logistics and technology. About the role In this role you will be responsible for managing our current customer base. You will build relationships, understand their business needs and ultimately help them drive success in their companies through Cargado. You will make a huge impact on not only our customers’ business but on Cargado in building out our customer success motion for scale. What you’ll do Drive user engagement, retention, and success for customers. We win when our customers win. Consult regularly with customers to understand their needs and pain points and develop strategies to proactively problem-solve. Identify gaps between best practices and actual product utilization and clearly communicate recommendations that enable the customer to fully adopt Cargado. Serve as the “voice of the customer” and provide feedback to product and engineering teams on how we can better serve our customers. About you 2+ years of experience in a consultative customer facing role (account management, customer success management, etc.), preferably in a startup environment Demonstrated success in driving customer satisfaction, retention, and expansion Freight Brokerage experience is required - 2+ Years Ability to thrive in fast-moving environment and adaptable to change cross-border Mexico freight experience a plus Spanish-speaker a massive plus Experience at an enterprise SaaS startup would be a plus Details Location: Chicago, Hybrid with in office 2-3 times a week Can be up to 20% travel to visit key clients; may include travel to Mexico and Canada #J-18808-Ljbffr
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Customer Success Manager
1 month ago
Chicago, United States Keeper Security Full timeKeeper is hiring driven Customer Success Managers to join a high producing team within our B2B sales division. This can be a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area! Keeper’s cybersecurity software is trusted by millions of people and thousands of...
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Customer Success Manager
6 months ago
Chicago, United States Education Walkthrough Enterprise Full timeThe Role In this role, you will be responsible for managing a portfolio of customers with the primary objective of delighting customers. You'll act as a trusted advisor, maintaining regular contact to support and partner with them for effective use of the Education Walkthrough platform. Your responsibilities include understanding customer goals, proactively...
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Customer Success Manager
5 months ago
Chicago, United States CancerIQ Full timeThe Company At CancerIQ, our technology is expanding access to precision cancer prevention, early detection & treatment to more patient populations. We build software and design services that make it easy for health systems to use genetic information to get ahead of cancer at scale. Our best-in-class, science-based platform is proven to double genetic...
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Manager, Customer Success
1 month ago
Chicago, United States FourKites, Inc. Full timeAt FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with...
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Customer Success Manager
2 months ago
Chicago, United States Zadara Full timeYour Team & Role: We are seeking candidates in the Central USA Time Zone. As a Cloud Customer Success Manager, you will play a crucial role in ensuring our Direct End Customers achieve maximum value from our cloud solutions. You will build strong relationships with clients, guiding them through adoption, ongoing support and growth. The goal of this role is...
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Manager, Customer Success
3 months ago
Chicago, United States FourKites, Inc. Full timeAt FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it's medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with...
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Customer Success Manager
1 month ago
Chicago, United States MicroStrategy Incorporated Full timeMicroStrategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends—we set them and drive change. As a market leader in enterprise analytics and mobility software, we've pioneered the BI and analytics space, empowering people to make better decisions and...
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Customer Success Manager
1 month ago
Chicago, United States Litera Corp. Full timeJob Description Join Our Team at Litera: Where Legal Technology Meets Excellence Litera has been at the forefront of legal technology innovation for over 25 years, crafting legal software to amplify impact and maximize efficiency. Developed by the best legal minds in the industry, our comprehensive suite of integrated legal tools is both powerful and...
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Customer Success Manager
1 month ago
Chicago, United States SEARCH Group Partners Full timeSEARCH Group Partners, a premier recruiting firm, is looking for Customer Success Manager for one of our SaaS clients located in Chicago, IL. This is a hybrid position, working in the office 3 days a week. Successful Customer Success Manager possesses exceptional communication skills, a strong ability to build and nurture relationships, and a keen attention...
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Customer Success Manager
1 month ago
Chicago, United States SEARCH Group Partners, Inc. Full timeSEARCH Group Partners, a premier recruiting firm, is looking for Customer Success Manager for one of our SaaS clients located in Chicago, IL. This is a hybrid position, working in the office 3 days a week.Successful Customer Success Manager possesses exceptional communication skills, a strong ability to build and nurture relationships, and a keen attention...
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Customer Success Manager
2 days ago
Chicago, United States PartySlate Full timeWho We Are PartySlate is the premier marketplace that connects people planning all types of events with venues and vendors. More than 3 million people used PartySlate for their weddings, galas, corporate events, and milestone celebrations in the last year. PartySlate continues to disrupt the 800 billion dollar events industry with innovative technology...
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Customer Success Manager
1 month ago
Chicago, United States Intercom Full timeWhat‘s the opportunity? We are seeking a Scaled Customer Success Manager to join our global Success Management organization. In this role, you will report directly to the Global Leader of Scaled Success and partner closely with our Sales team. You’ll work with a wide variety of customers, acting as an expert point of contact for all things product and...
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Customer Success Manager
5 months ago
Chicago, United States Cargado Full timeAbout the company Cargado is an early stage technology startup revolutionizing how U.S.-Mexico cross-border logistics is executed. Founded by experienced entrepreneurs Matt Silver (second-time founder/CEO after a successful exit and long-time freight veteran) and Rylan Hawkins (CTO, Ex-Convoy, Ex-Microsoft, and previous founder). Mexico has recently taken...
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Customer Success Manager
2 weeks ago
Chicago, United States Blinkfire Analytics Inc Full timeBlinkfire Analytics is seeking a sports-loving, customer-centric, energetic, and highly-motivated individual to join our Customer Success Team. The Customer Success Manager (CSM) is responsible for growing and maintaining strong relationships with customers (that includes sports teams, leagues, and brands) to ensure high levels of customer satisfaction and...
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Customer Success Manager
2 weeks ago
Chicago, United States Blinkfire Analytics, Inc. Full timeBlinkfire Analytics is seeking a sports-loving, customer-centric, energetic, and highly-motivated individual to join our Customer Success Team.The Customer Success Manager (CSM) is responsible for growing and maintaining strong relationships with customers (that includes sports teams, leagues, and brands) to ensure high levels of customer satisfaction and...
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Customer Success Manager
2 weeks ago
Chicago, United States Cisco Full timeApplication window is expected to close on 12/20/2025 Ideal candidate will currently reside in Minnesota, South Dakota, Tennessee, Michigan, Illinois, Iowa or Ohio. Meet the Team You will work closely with a diverse range of Customer Experience (CX) resources, including Customer Success Specialists (CSS), Renewals teams, and Partners. Your role involves...
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Customer Success Manager
2 months ago
Chicago, United States CADDi Full timeAt CADDi, we're looking for a skilled Customer Success Manager to join our team and play a crucial role in ensuring client satisfaction and driving growth. This position offers dynamic and hands-on experience, and you'll wear multiple hats and contribute to various customer-facing functions at CADDi. What your days will look like: + Customer Onboarding +...
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Customer Success Manager
1 month ago
Chicago, United States Terrascope Full timeJoin us on a mission to save the planet! Reversing the impact of climate change is one of the world's biggest challenges. And businesses have a responsibility to lead the way. While individual consumer choices are important, over 80% of the emissions reductions needed to reach Net-Zero require business-level action. But despite growing momentum and ambition...
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Customer Success Manager
4 days ago
Chicago, Illinois, United States 86 Repairs Full timeTransforming Customer Relationships">At 86 Repairs, we're revolutionizing the way restaurants experience repairs and maintenance. As a Customer Success Manager, you'll be at the forefront of this transformation, building lasting relationships with our customers to drive growth and retention.We're looking for a skilled professional with a passion for...
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Customer Success Manager
1 month ago
Chicago, United States Vooma Full timeTLDR : early business hire, unlimited growth potential, opportunity to join a rocket ship building at the forefront of AI for a critical industry About Vooma Vooma is a high growth freight-tech startup building the best AI agents for the logistics industry. Our mission is to improve the efficiency and resiliency of US supply chains. Vooma is backed by top...