Head of Customer Success
2 weeks ago
Company Overview: We are a fast-growing content marketing startup dedicated to helping organizations amplify their digital presence and engage effectively with their audience. Our innovative platform simplifies the creation, optimization, and distribution of high-quality content, driving measurable results for our clients. As we continue to expand, we are looking for a strategic and experienced Head of Customer Success to join our team and ensure our customers achieve their desired outcomes. Job Summary : The Head of Customer Success will be responsible for leading and scaling our customer success team, developing strategies to drive customer engagement, satisfaction, and retention. This role requires a customer-centric leader with a strong background in customer success, preferably within the SaaS or content marketing industry. You will work closely with cross-functional teams to deliver a seamless customer experience and foster long-term relationships with our clients. Key Responsibilities : - Develop and implement a comprehensive customer success strategy that aligns with business goals and drives customer satisfaction and retention. - Lead, mentor, and grow a high-performing customer success team, fostering a culture of customer-centricity, collaboration, and continuous improvement. - Establish and track key performance metrics to measure the success of customer success initiatives and inform future decisions. - Develop and manage customer onboarding, training, and support programs to ensure customers achieve their desired outcomes with our platform. - Collaborate with sales, marketing, product, and engineering teams to ensure a seamless customer experience and address any customer issues or feedback. - Act as the voice of the customer, gathering and analyzing customer feedback to inform product development and improve the overall customer experience. - Build and maintain strong, long-lasting relationships with key customers, understanding their needs and providing tailored solutions. - Develop and manage the customer success budget, ensuring efficient allocation of resources to maximize ROI. - Drive customer advocacy and referral programs to leverage satisfied customers for growth. - Stay up-to-date with industry trends and best practices to ensure our customer success efforts remain competitive and innovative. Qualifications : - Bachelor’s degree in Business, Marketing, Communications, or a related field. - 7+ years of experience in customer success or account management, with at least 3 years in a leadership role, preferably within the SaaS or content marketing industry. - Proven track record of developing and executing successful customer success strategies that drive satisfaction and retention. - Strong understanding of content marketing and digital marketing trends. - Excellent leadership and team management skills, with the ability to inspire and motivate a diverse team. - Exceptional communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels. - Strong analytical skills, with the ability to interpret data and make data-driven decisions. - Self-motivated, goal-oriented, and able to work independently as well as part of a team. - Proficiency in using customer success tools and CRM software. - Strong organizational and time-management skills, with the ability to manage multiple priorities. Why Join Us : - Be part of a fast-growing startup with a mission to revolutionize content marketing. - Work in a collaborative and inclusive environment that values creativity and innovation. - Opportunity to make a significant impact and shape the future of our customer success efforts. - Competitive salary and benefits package, including performance-based incentives. - Flexible working arrangements, including remote work options. How to Apply : If you are a strategic leader with a passion for driving customer success and satisfaction, we’d love to hear from you. Please send your resume and a cover letter detailing your relevant experience and why you’re a great fit for this role to careers@braidit.com Subscribe to our newsletter to hear thoughts, insights, industry trends from experts in community-led content. #J-18808-Ljbffr
-
Head of Customer Success
3 weeks ago
Chicago, Illinois, United States Choco Full timeJob Title: Head of Customer SuccessChoco is a leading provider of AI-focused software solutions for the global food system. We are seeking an experienced Head of Customer Success to join our team in Berlin, Germany.About the Role:The Head of Customer Success will be responsible for leading our Customer Success team, including Customer Success Managers and...
-
Head of Customer Success
3 weeks ago
Chicago, Illinois, United States Choco Communications GmbH Full timeJob Title: Head of Customer SuccessChoco Communications GmbH is seeking a seasoned professional to lead our Customer Success team. As the Head of Customer Success, you will be responsible for driving customer satisfaction, retention, and growth by developing and implementing strategies that enhance the customer experience and accelerate the utility of...
-
Head of Customer Success
4 weeks ago
Chicago, Illinois, United States Choco Communications GmbH Full time{"h1": "Head of Customer Success", "p": "At Choco Communications GmbH, we're on a mission to revolutionize the food industry by optimizing the way food is sold, ordered, distributed, and financed. Our AI-powered software connects distributors with their customers to operate waste-free and efficiently. As the Head of Customer Success, you'll be responsible...
-
Head of Customer Success
2 weeks ago
Chicago, United States AccuLynx Full timeCompany Overview: AccuLynx is a fast-growing SaaS provider of CRM/project management software for roofing contractors. With more than 15 years in the business and impressive year-over-year revenue growth, we have quickly established ourselves as the leading software product in this multi-billion dollar industry. Position Overview: We are seeking a highly...
-
Head of Customer Success
1 month ago
Chicago, United States AccuLynx Full timeCompany Overview: AccuLynx is a fast-growing SaaS provider of CRM/project management software for roofing contractors. With more than 15 years in the business and impressive year-over-year revenue growth, we have quickly established ourselves as the leading software product in this multi-billion dollar industry.Position Overview:We are seeking a highly...
-
Head of Customer Success
3 weeks ago
Chicago, United States AccuLynx Full timeCompany Overview: AccuLynx is a fast-growing SaaS provider of CRM/project management software for roofing contractors. With more than 15 years in the business and impressive year-over-year revenue growth, we have quickly established ourselves as the leading software product in this multi-billion dollar industry. Position Overview: We are seeking a highly...
-
Head of Customer Success
1 month ago
Chicago, United States AccuLynx Full timeCompany Overview: AccuLynx is a fast-growing SaaS provider of CRM/project management software for roofing contractors. With more than 15 years in the business and impressive year-over-year revenue growth, we have quickly established ourselves as the leading software product in this multi-billion dollar industry. Position Overview: We are seeking a highly...
-
Head of Customer Success
1 month ago
Chicago, United States AccuLynx Full timeCompany Overview: AccuLynx is a fast-growing SaaS provider of CRM/project management software for roofing contractors. With more than 15 years in the business and impressive year-over-year revenue growth, we have quickly established ourselves as the leading software product in this multi-billion dollar industry.Position Overview:We are seeking a highly...
-
Head of Customer Success
3 weeks ago
Chicago, United States AccuLynx Full timeCompany Overview: AccuLynx is a fast-growing SaaS provider of CRM/project management software for roofing contractors. With more than 15 years in the business and impressive year-over-year revenue growth, we have quickly established ourselves as the leading software product in this multi-billion dollar industry. Position Overview: We are seeking a highly...
-
Head of Customer Success
3 weeks ago
Chicago, United States HALO Branded Solutions Full timeHalo is looking for a seasoned Head of Customer Success to lead and expand our Customer Success team. This "player/coach" role is pivotal for our company, as you will be directly responsible for ensuring our customers, who are R&D and innovation executives at global companies, derive maximum value from our platform. Your mission will be to foster long-term,...
-
Head of Customer Success
3 weeks ago
Chicago, Illinois, United States Choco Full timeJob Summary:The Head of Customer Success will be responsible for leading the Customer Success team, including Customer Success Managers and Implementation Managers. This role will focus on driving customer satisfaction, retention, and growth by developing and implementing strategies that enhance the customer experience and accelerate the utility of Choco.Key...
-
Head of Customer Success
3 weeks ago
Chicago, Illinois, United States Choco Communications GmbH Full timeJob Title: Head of Customer SuccessAt Choco Communications GmbH, we're on a mission to revolutionize the food industry by optimizing the way food is sold, ordered, distributed, and financed. Our AI-powered software connects distributors with their customers to operate waste-free and efficiently. We're seeking a seasoned professional to lead our Customer...
-
Head of Institutional Customer Success
1 week ago
Chicago, Illinois, United States Promote Project Full timeJob Title: Head of Institutional Customer SuccessWe are seeking a highly experienced and results-driven Head of Institutional Customer Success to lead our institutional customer success division and drive the growth of our institutional business. The ideal candidate will have a proven track record of success in leading customer-facing organizations in a B2B...
-
Head of Customer Success Lead
4 weeks ago
Chicago, Illinois, United States AccuLynx Full timeJob Title: Head of Customer SuccessAccuLynx is a fast-growing SaaS provider of CRM/project management software for roofing contractors. We are seeking a highly motivated and experienced Head of Customer Success to lead our customer success team.Job DescriptionWe are looking for a strategic thinker who can develop and execute customer success initiatives that...
-
Head of Customer Success
2 months ago
Chicago, United States Socotra Full timeTo solve one of the largest problems of our generation we need to get the world’s best talent. We are on a mission to enable the global food system to become sustainable. Our technology is enabling thousands of restaurants, wholesalers, and producers across 7 countries to operate waste-free and efficiently already today. Yet, this is a drop into the ocean....
-
Head of Customer Success
3 weeks ago
Chicago, United States Choco Full timeTo solve one of the largest problems of our generation we need to get the worlds best talent. We are on a mission to enable the global food system to become sustainable.Our technology is enabling thousands of restaurants, wholesalers, and producers across 7 countries to operate waste-free and efficiently already today. Yet, this is a drop into the ocean. We...
-
Head of Customer Success
2 months ago
Chicago, United States Choco Communications GmbH Full timeTo solve one of the largest problems of our generation we need to get the world's best talent.We are on a mission to enable the global food system to become sustainable. Our technology is enabling thousands of restaurants, wholesalers, and producers across 7 countries to operate waste-free and efficiently already today. Yet, this is a drop into the ocean. We...
-
Head of Customer Success
2 months ago
Chicago, United States Socotra Full timeTo solve one of the largest problems of our generation we need to get the worlds best talent. We are on a mission to enable the global food system to become sustainable. Our technology is enabling thousands of restaurants, wholesalers, and producers across 7 countries to operate waste-free and efficiently already today. Yet, this is a drop into the ocean. We...
-
Head of Customer Success
3 weeks ago
Chicago, Illinois, United States AccuLynx Full timeCustomer Success Leader WantedAccuLynx, a leading SaaS provider of CRM/project management software for roofing contractors, is seeking a highly motivated and experienced Customer Success Leader to lead our customer success team.Key Responsibilities:Lead and manage the customer success team, providing guidance, mentorship, and support to ensure team members...
-
Head of Customer Success
2 weeks ago
Chicago, Illinois, United States AccuLynx Full timeCustomer Success Leader WantedAccuLynx, a leading SaaS provider of CRM/project management software for roofing contractors, is seeking a highly motivated and experienced Customer Success Leader to lead our customer success team.Key Responsibilities:Lead and manage the customer success team, providing guidance, mentorship, and support to ensure team members...
