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Customer Relations

5 months ago

Minneapolis, United States ResourceMFG Full time

summary Customer Relations A popular manufacturing company in the city of Chino has an immediate Customer Relations openings, for full time position. Join us now Refer a friend or family to receive your Referral Bonus.... Customer Relations Job Activities: Build and maintain company customer relationships? Effective and efficient handling of customers by either telephone or electronically? Answer inbound calls and make outbound calls to follow-up with customers? Increase sales for existing customers by promoting additional products/services? Meet or exceed monthly goals for existing assigned customer base? Obtain and evaluate all relevant information to handle inquires and resolve complaints. Respond to the customer promptly.? Process forms, applications and request for customers? Quote and negotiate prices, enter sales orders and proof invoices? Assist with billing and invoicing matters as needed? Track stock levels and inventory to ensure customers' orders are handled effectively? Direct requests and unresolved issues to the designated resource? Manage customers' accounts and maintain customers' contact information? Keep records of customer interactions and transactions (Goldmine/Sage)? Accurately record details of inquiries, comments, complaints and any actions taken? Communicate and coordinate with internal departments? Complete BOM's (Bill of Material's) and add fabrication lines to system? Assist with consolidating paperwork for containers in route to facility? Send, track and follow-up on customer sample requests? Provide regular two-way communication between the client and team; to provide strong team representation and set proper client expectations? Understanding of company capabilities and service; and effectively communicates all offerings to the client? Assist Sales, Marketing and Operations with specified needs as needed Customer Relations Schedule: Monday- Friday ,7:00am - 3:30pm Pay$20.00-$23.00 DOE Our Client Offers: Safe & Clean Environment Great pay and benefits On job training As A ResourceMFG Associate, we offer you: FREE Online education. IRA benefits Health Benefits A Personnel work Recruiter to help with job searches and assistance at work required-skills: 2 years experiencein business-to-business customer service within the same company. Preferably in a call center environment. Excellent oral and written English language communication skills Provide high level of customer service Good organizational skills Software experience : MS Outlook, Word and Excel Bilingual (Spanish) preferred