Senior Benefits Programs Specialist

4 weeks ago

Waterbury, United States State of Vermont Full time
Overview

The Benefit Service Center (BSC) is seeking 2 customer service-oriented individuals to become members of our incredible Call Center as Senior Benefit Program Specialists (BPS). A senior BPS is the subject matter expert in eligibility determination and processes for Vermonters by State and Federally funded programs using multiple platforms with a variety of call center technology.
A senior is the first line of defense and the primary resource for case questions, business application, peer reviews, onboarding new staff in addition to delivering in house trainings and updates to the BPS team.
Our workload is typically heavy with a constant need for prompt, accurate decisions. In this role, you must be compassionate, emotionally aware, understand different learning styles, be skilled in giving constructive feedback and patient all while balancing competing priorities.
At the BSC, we support a hybrid work environment as it promotes the most flexibility and a greater work/life balance.

Who May Apply

This position, Senior Benefits Programs Specialist (Job Requisition #51660), is listed as a STATE PROMOTIONAL ONLY posting. Only current State of Vermont employees who have successfully completed an original probationary period OR non-State employees eligible for veteran's preference are eligible to apply for this position. Your application will not be considered if you do not meet one of these requirements.
If you would like more information about this position, please contacterin.mcsweeney@vermont.gov.
Please note that multiple positions in the same work location may be filled from this job posting.
Resumes will not be accepted via e-mail. You must apply online to be considered.

AHS BACKGROUND CHECKS: Candidates must pass any level of background investigation applicable to the position. In accordance with AHS Policy 4.02, Hiring Standards, Vermont and/or national criminal record checks, as well as DMV and adult and child abuse registry checks, as appropriate to the position under recruitment, will be conducted on candidates, with the exception of those who are current classified state employees seeking transfer, promotion or demotion into an AHS classified position or are persons exercising re-employment (RIF) rights.

Environmental Factors

Duties are performed in a standard office setting during standard State office times. Some travel may be necessary, for which private transportation must be available when a State Fleet vehicle is unavailable. Stressful interactions with upset or emotional customers, over the phone and in person, will occur. Staff workload may be heavy at varying times. Occasionally, work outside of typical business hours may be expected.

Minimum Qualifications

One or more years as a Benefits Programs Specialist, Benefits Programs Specialist Trainee, VHC Support Services Specialist, or Benefits Program Mentor.

Total Compensation

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

  • 80% State paid medical premium and a dental plan at no cost for employees and their families
  • Work/Life balance: 11 paid holidays each year and a generous leave plan
  • State Paid Family and Medical Leave Insurance (FMLI)
  • Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
  • Tuition Reimbursement
  • Flexible spending healthcare and childcare reimbursement accounts
  • Low cost group life insurance
  • Incentive-based Wellness Program
  • Qualified Employer for Public Service Student Loan Forgiveness Program

Want the specifics? Explore the Benefits of State Employment on our website.

Equal Opportunity Employer The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State's employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.

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